eDesk
- Fiyatlandırma
-
Aylık $60 başlangıç fiyatıyla. Ücretsiz deneme kullanılabilir.
- Puan
- 4,5 (36)
- Geliştirici
- xSellco Ltd
Öne çıkan görsel galerisi
AI-Assisted Customer Support to Scale Support and Grow Your Brand
eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes with no complex onboarding or migrations. Ava, our 24/7 virtual agent, handles pre- and post-purchase inquiries, while AI Assist helps your team generate instant, contextual responses to every query.
- All customer conversations centralized in one inbox
- 24/7 self-service for common questions and purchases
- AI-assisted support to boost agent productivity
- Adjust Shopify orders directly within eDesk—no tab switching
- Advanced reporting to optimize performance with actionable insights
Diller
İngilizce, Fransızca, Almanca, İspanyolcave İtalyanca
Bu uygulama şu dile çevrilmedi:Türkçe
Şunlarla birlikte çalışır:
Amazon, Instagram, WhatsApp, 250+ Integrations, Klaviyo, TikTok ShopKategoriler
Kanallar
İş akışı otomasyonu
Gerçek zamanlı mesajlaşma
Otomatik yanıtlar
Özelleştirme
Fiyatlandırma
Starter
$60 /ay
- 300 tickets per month
- Shopify & Social Media
- AI Assist
- eDesk Chat
- Reporting
- Workflow automation
- Email support
14 günlük ücretsiz deneme
Growth
$199 /ay
- 1,000 tickets per month
- Shopify & Social Media
- AI Assist
- eDesk Chat
- Reporting
- Workflow automation
- Email support
14 günlük ücretsiz deneme
Pro
$349 /ay
- Unlimited tickets per month
- Shopify & Social Media
- AI Assist
- eDesk Chat
- Reporting
- Workflow automation
- Email support
14 günlük ücretsiz deneme
Tüm ücretler USD cinsinden faturalandırılır. Yinelenen ve kullanıma dayalı ücretler 30 günde bir faturalandırılır.
Değerlendirmeler (36)
This is such an amazing tool for customer service. It does not matter if you are a big company like us or a small one. Integration with marketplaces streamlines communication by centralising messages, automating responses to common customer inquiries, and providing multilingual customer support. Since we are with eDesk our customer volume has grown but because of their sufficiency, we have not yet needed to extend our team. Having such a tool is fantastic.
I have been using eDesk for 9 months now and definitely recommend it for businesses. Replying to customer support tickets is now incredibly efficient, saving me so much time and effort. Plus, I love that I can connect and manage multiple marketplaces all from one place. It makes my workflow so much smoother!
They have a lot of great features to help that I love including assigning rules, snoozing tickets, insights, a chat/widget option.... it's endless! One of my favourite features is the AI tool—it’s a fantastic addition that really helps streamline my responses.
I’ve encountered a few minor issues along the way, but I must say, the I.T. team is exceptional. They’re quick to respond and resolve any problems I’ve had, which gives me great peace of mind.
We've been using eDesk for over a year now and we couldn't recommend it enough! We are able to keep all our socials and marketplaces in the one space where they are individually categorised and tagged for convenience. The features and tools are endless! It is also brilliant for reporting!
I have been using eDesk for managing customer interactions, and I must say, it is nothing short of a game-changer. The platform offers an incredibly efficient way to handle customer service with its seamless integration capabilities. Connecting eDesk with our existing systems was absolutely effortless, saving us valuable time and resources.
One of the standout features is the new AI-powered tools. These features have significantly improved our response times and the quality of our customer service. The AI assists in categorizing and prioritizing customer inquiries, ensuring that our team can focus on what matters most – providing exceptional service.
The AI chatbot deserves special mention. It is remarkably effective, handling routine inquiries and providing instant responses to common questions. This has not only reduced the workload on our support team but also ensured that our customers receive timely and accurate information. The chatbot's ability to learn and improve over time has made it an invaluable asset to our customer service operations.
Another remarkable feature is the dynamic translation tool. This tool has been a revelation for our global customer base. It automatically translates messages, allowing us to communicate effectively with customers in their preferred languages. This has greatly enhanced our customer satisfaction and broadened our reach.
Overall, eDesk has proven to be the best solution on the market for customer management. Its advanced AI features, including the impressive chatbot, and effortless integration capabilities make it an indispensable tool for any business looking to excel in customer service. I highly recommend eDesk to any organization seeking to improve their customer management processes.
This is probably the best customer service app out there.
It actually connects to all the channels smoothly (all social accounts other web stores and B2B channels).
They have an endless amount of tools all depending on what your business requires.
The AI bot Is extremely efficient and actually reduces customer tickets by about 60%.
Their customer service is 5 star, they are responsive and willing to walk you through each process. Ana helped me out with the most dedicated service.
Totally worth every penny.
Destek
xSellco Ltd, eDesk hakkındaki tüm sorularınızı yanıtlayabilir.
Geliştirici
Kaynaklar
Yayınlanma
12 Temmuz 2016