Customer Service Helpdesk App
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Faster and smarter customer support helpdesk software and live chat for everywhere you sell.
Delight customers and maximize profits with faster, more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Summarize and automate more responses with AI-driven technology. Easily connect with order fulfillment partners and your Klaviyo CRM.
- See conversation summaries, suggested responses PLUS total handsfree responses.
- Smart Inbox: Centralize & prioritize all of your marketplaces and social queries
- See full order history, lifetime value, VIP status, and customer sentiment
- Auto assign and collaborate on email, live chat, voice,WhatsApp and social
- View, refund, cancel or even duplicate Shopify orders without leaving eDesk
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定价
Entrepreneur 300
$49 /月
或 $468/年（可节省 20%）
- 300 tickets per month
- AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
- Returns & Cancellations
- Live Chat
14 天免费试用
Team - Agent based
$89 /月
或 $828/年（可节省 22%）
- Unlimited tickets
- 50 rule-based response automations
- SAL Management
- Add 5 Channels
- Live Chat
- Returns & Cancellations
- 24/7 support
14 天免费试用
Entrepreneur 2000
$199 /月
或 $1,896/年（可节省 21%）
- 2,000 Tickets
- Unlimited Agents & Channels
- AI Summaries, Sentiment Analysis & Response Suggestions
- Live Chat
- Returns & Cancellations
14 天免费试用
Entrepreneur 300
$49 /月
或 $468/年（可节省 20%）
- 300 tickets per month
- AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
- Returns & Cancellations
- Live Chat
14 天免费试用
Team - Agent based
$89 /月
或 $828/年（可节省 22%）
- Unlimited tickets
- 50 rule-based response automations
- SAL Management
- Add 5 Channels
- Live Chat
- Returns & Cancellations
- 24/7 support
14 天免费试用
Entrepreneur 2000
$199 /月
或 $1,896/年（可节省 21%）
- 2,000 Tickets
- Unlimited Agents & Channels
- AI Summaries, Sentiment Analysis & Response Suggestions
- Live Chat
- Returns & Cancellations
14 天免费试用
31 条评论
The staff has been helpful but need some improvements in functionality, which they have agreed to fix. When the issues are fixed, I would increase my rating for this app.
We've used Xsellco for some time now and rate it highly. The integration is seamless! Language facilities are top notch if you are selling internationally. Also Xsellco customer support is very good should you need any help.
Work's perfectly and seamlessly integrates with our other sales channels. Saves time having to log into different email accounts and marketplaces by having everything in one place! Easy to use and features are great!
An exceptional product from an exceptional company. Great product, amazing customer service.
It took us a little while to get rolling with eDesk, but the support team were more than happy to help with our queries, and even basic functions like being able to leave an autoresponder running over the weekend have been hugely beneficial to our Customer Services team's wellbeing. We use markets other than Shopify, and nobody likes being the one having to answer emails on Christmas day!
Hello!
We are working to improve our interface but I'm glad our support team were there to get you started. We have a knowledgebase (accessible from your eDesk menu) that will explain all the features of eDesk and hopefully get even more out of it. Best Wishes, Eamon the Customer Support manager
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