eDesk
- 定价
-
$49/月起。 提供免费试用。
- 评分
- 4.7 (41)
- 开发人员
- xSellco Ltd
配图图库
AI-Assisted Customer Support to Scale Support and Grow Your Brand
eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes with no complex onboarding or migrations. Ava, our 24/7 virtual agent, handles pre- and post-purchase inquiries, while AI Assist helps your team generate instant, contextual responses to every query.
- All customer conversations centralized in one inbox
- 24/7 self-service for common questions and purchases
- AI-assisted support to boost agent productivity
- Adjust Shopify orders directly within eDesk—no tab switching
- Advanced reporting to optimize performance with actionable insights
包含未翻译的文本
语言
英语， 法语， 德语， 西班牙语，以及 意大利语
这款应用未翻译成简体中文
适配以下产品：
- Amazon
- 250+ Integrations
- Klaviyo
- TikTok Shop
类别
定价
Essential
$49 /月
或 $468/年（可节省 20%）
- 1 online store/ marketplace
- Centralized support workspace
- Social messaging
- Live Chat
- Rule-based automations
14 天免费试用
Growth
$115 /月
或 $1,068/年（可节省 23%）
- 5 online stores/ marketplaces
- Ticket, agent & channel performance
- Third party collaboration
- Advanced reporting
14 天免费试用
Professional
$149 /月
或 $1,428/年（可节省 20%）
- 10 online stores/ marketplaces
- Detailed Reporting Extracts
- Custom Roles & Permissions
- Advanced RESTful API
- 2FA Access
- Assisted Onboarding
14 天免费试用
包含未翻译的文本
所有费用均以USD结算。 定期费用和基于使用情况的费用每 30 天收取一次。
评论 (41)
Brilliant app and a great support team behind it, as an omni channel business this has been invaluable in consolidating customer service requests from a wide range of channels all with differing setups and profiles. Loads of time and resource saved on sorting and resolving customer issues and the team are always keen to help optimise it's functionality within your business
Our experience with eDesk over the past year has been nothing short of transformative for our customer service team. The platform's ability to consolidate all aspects of customer communication into a single, cohesive interface has been a game changer. This integration has remarkably streamlined our workflow, enabling our team to access essential information efficiently and collaborate more ...
We've been using eDesk for a little over a month, and I have to say that the features it has are incredible!
The only thing that I do not like is not being able to personalize the main set up. For example, I'd like to create individual sections for each company, within the company.
For example, there is a section called "New Tickets" and "To Do" and it will show a number beside it to indicate ...
This is such an amazing tool for customer service. It does not matter if you are a big company like us or a small one. Integration with marketplaces streamlines communication by centralising messages, automating responses to common customer inquiries, and providing multilingual customer support. Since we are with eDesk our customer volume has grown but because of their sufficiency, we have not ...
This app is outstanding and offers exceptional value for money by significantly reducing the time spent responding to messages. eDesk streamlines customer service, making it far more efficient and manageable. I can’t imagine how we would operate without it.
支持
应用支持由 xSellco Ltd 提供。
或访问支持门户开发人员
推出日期
2016年7月12日
专题展示
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