eDesk

eDesk

定价
$49/月起。 提供免费试用。
评分
4.7 (41)
开发人员
xSellco Ltd

AI-Assisted Customer Support to Scale Support and Grow Your Brand

eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes with no complex onboarding or migrations. Ava, our 24/7 virtual agent, handles pre- and post-purchase inquiries, while AI Assist helps your team generate instant, contextual responses to every query.

eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes with no complex onboarding or migrations. Ava, our 24/7 virtual agent, handles pre- and post-purchase inquiries, while AI Assist helps your team generate instant, contextual responses to every query. 更多
  • All customer conversations centralized in one inbox
  • 24/7 self-service for common questions and purchases
  • AI-assisted support to boost agent productivity
  • Adjust Shopify orders directly within eDesk—no tab switching
  • Advanced reporting to optimize performance with actionable insights

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语言

英语, 法语, 德语, 西班牙语,以及 意大利语

这款应用未翻译成简体中文

适配以下产品:

  • Amazon
  • Instagram
  • WhatsApp
  • 250+ Integrations
  • Klaviyo
  • TikTok Shop

定价

Essential

$49 /月

或 $468/年(可节省 20%)

  • 1 online store/ marketplace
  • Centralized support workspace
  • Social messaging
  • Live Chat
  • Rule-based automations

14 天免费试用

Growth

$115 /月

或 $1,068/年(可节省 23%)

  • 5 online stores/ marketplaces
  • Ticket, agent & channel performance
  • Third party collaboration
  • Advanced reporting

14 天免费试用

Professional

$149 /月

或 $1,428/年(可节省 20%)

  • 10 online stores/ marketplaces
  • Detailed Reporting Extracts
  • Custom Roles & Permissions
  • Advanced RESTful API
  • 2FA Access
  • Assisted Onboarding

14 天免费试用

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所有费用均以USD结算。 定期费用和基于使用情况的费用每 30 天收取一次。

评论 (41)

整体评分
4.7
每个评分等级的数量
  • 83% 的评分是 5 星
  • 10% 的评分是 4 星
  • 2% 的评分是 3 星
  • 0% 的评分是 2 星
  • 5% 的评分是 1 星
2024年11月4日

Brilliant app and a great support team behind it, as an omni channel business this has been invaluable in consolidating customer service requests from a wide range of channels all with differing setups and profiles. Loads of time and resource saved on sorting and resolving customer issues and the team are always keen to help optimise it's functionality within your business

cellier.co.uk
英国
1年多 人在使用应用
2024年10月9日

Our experience with eDesk over the past year has been nothing short of transformative for our customer service team. The platform's ability to consolidate all aspects of customer communication into a single, cohesive interface has been a game changer. This integration has remarkably streamlined our workflow, enabling our team to access essential information efficiently and collaborate more effectively. They have great features and allow us to create many templates to make our response time to our customer faster. We do recommend having this tool part of your customer service team!

Bugatti Collections
加拿大
1年多 人在使用应用
2024年10月9日

We've been using eDesk for a little over a month, and I have to say that the features it has are incredible!

The only thing that I do not like is not being able to personalize the main set up. For example, I'd like to create individual sections for each company, within the company.

For example, there is a section called "New Tickets" and "To Do" and it will show a number beside it to indicate how many tickets are in it. Those folders do not work for our company so we had to create pinned filters.

The filters do not show a number next to it to indicate how many tickets or if a new one comes in. The pinned filters are also located further down that the "To Do", and it's a bit confusing because you are drawn to the "To Do" rather than a pinned filter.

But all in all, the features are great!

Leven Rose
美国
2个月 人在使用应用
2024年9月25日

This is such an amazing tool for customer service. It does not matter if you are a big company like us or a small one. Integration with marketplaces streamlines communication by centralising messages, automating responses to common customer inquiries, and providing multilingual customer support. Since we are with eDesk our customer volume has grown but because of their sufficiency, we have not yet needed to extend our team. Having such a tool is fantastic.

Universal Textiles Outlet
英国
大约5年 人在使用应用
2024年10月10日

This app is outstanding and offers exceptional value for money by significantly reducing the time spent responding to messages. eDesk streamlines customer service, making it far more efficient and manageable. I can’t imagine how we would operate without it.

curtainsdirect2u
英国
2年多 人在使用应用

支持

应用支持由 xSellco Ltd 提供。

或访问支持门户

资源

此开发者不提供直接的简体中文支持。

开发人员

xSellco Ltd

Two Haddington Buildings, Haddington Road, Dublin, D, D04 HE94, IE

推出日期

2016年7月12日

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