eDesk ‑ AI, Helpdesk & Chat
- 定价
-
$49/月起。 提供免费试用。
- 评分
- 4.8 (30)
- 开发人员
- xSellco Ltd
配图图库
eDesk - 帮助台与客户支持软件
eDesk 专为电子商务设计，提供由 AI 驱动的客户服务，赋能品牌轻松实现规模扩展。只需几分钟即可快速上手——eDesk 能够无缝集成您的 Shopify 商店和 300 多个电商平台/销售渠道，将所有客户对话集中到一个智能收件箱中。我们的 AI 工具可帮助您更快地解决客户问题，将支持互动转化为销售机会，并提供卓越的客户体验以推动复购。
- 所有客户对话集中于一个收件箱
- 24/7 全天候聊天机器人，处理常见问题和购买事宜
- AI 辅助支持，提升坐席工作效率
- 直接在 eDesk 中调整 Shopify 订单——无需切换选项卡
- 借助 eDesk Pre-sales，将对话转化为实际转化
包含自动翻译的文本
语言
英语， 法语， 德语， 西班牙语，以及 意大利语
这款应用未翻译成简体中文
适配以下产品：
- 250+ Integrations
- Amazon
- Klaviyo
- TikTok Shop
类别
定价
基础版
$49 /月
或 $468/年（可节省 20%）
特色功能
- 1 个在线商店/电商平台
- 集中式支持工作区
- 社交消息
- 实时聊天
- 基于规则的自动化
14 天免费试用
增长版
$115 /月
或 $1,068/年（可节省 23%）
特色功能
- 5 个在线商店/电商平台
- 工单、坐席与渠道绩效
- 第三方协作
- 高级报告
14 天免费试用
专业版
$149 /月
或 $1,428/年（可节省 20%）
特色功能
- 10 个在线商店/电商平台
- 详细报告提取
- 自定义角色和权限
- 高级 RESTful API
- 双重身份验证 (2FA) 访问权限
- 入驻协助
14 天免费试用
评论 (30)
Been using eDesk since two years now and it's the best CRM tool I could find out there. Runs stable and has exceptional (human!) support. They helped me with every problem I encountered along the way. Big props for that. Maybe a little pricey, but you get what you pay for. Only concern for me for the last couple of months is that the integrated AI system seems a little weak compared to current models. Wish for an upgrade or even the ability to choose ones own model via API.
It's wonderful to have our Ebay, Amazon and Shopify messages all come into one place. Previously we were using a gmail acount, which was the cheapest way but did not provide for a way to keep track of open and closed messages. From eDesk we can message, cancel orders, assign messages to specific customer service reps and do refunds for all of our marketplaces. My staff was upset when we moved over to eDesk. As the business owner I set it up and our agent complaining started - for a couple of days. Then everyone started to see how much easier customer services becomes with Edesk. There is a learning curve to eDesk but it's well worth the effort. We don't use the eDesk ai auto response but do use templates to answer the same questions, which saves us a ton of time. We've been using eDesk for about 18 months. We also use Shipstation, reason being Shipstation keeps the customer address available. Apparently eDesk has a different privacy agreement with Amazon and cannot show addresses after the items have been shipped. Shipstation (there's a free version) with eDesk is a great one two punch. When we have support questions with edesk we usually get an answer back within a couple of hours. As a business owner, it costs us a minimum of 50 cents a minute to do anything. The time savings with Edesk pays for itself many times over.
Have been using eDesk for many years - great piece of kit - highly recommend
支持
应用支持由 xSellco Ltd 提供。
开发人员
推出日期
2016年7月12日
专题展示
更多此类应用
