eDesk
- 定價
-
每月 $49 起。 提供免費試用。
- 評分
- 4.7 (41)
- 開發者
- xSellco Ltd
主要圖片圖庫
AI-Assisted Customer Support to Scale Support and Grow Your Brand
eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes with no complex onboarding or migrations. Ava, our 24/7 virtual agent, handles pre- and post-purchase inquiries, while AI Assist helps your team generate instant, contextual responses to every query.
- All customer conversations centralized in one inbox
- 24/7 self-service for common questions and purchases
- AI-assisted support to boost agent productivity
- Adjust Shopify orders directly within eDesk—no tab switching
- Advanced reporting to optimize performance with actionable insights
語言
英文、 法文、 德文、 西班牙文，以及 義大利文
這項應用程式尚未翻譯成繁體中文
可與以下項目搭配使用
- Amazon
- 250+ Integrations
- Klaviyo
- TikTok Shop
類別
定價
Essential
$49 /月
或每年 $468，可省 20% 的費用
- 1 online store/ marketplace
- Centralized support workspace
- Social messaging
- Live Chat
- Rule-based automations
14 天免費試用
Growth
$115 /月
或每年 $1,068，可省 23% 的費用
- 5 online stores/ marketplaces
- Ticket, agent & channel performance
- Third party collaboration
- Advanced reporting
14 天免費試用
Professional
$149 /月
或每年 $1,428，可省 20% 的費用
- 10 online stores/ marketplaces
- Detailed Reporting Extracts
- Custom Roles & Permissions
- Advanced RESTful API
- 2FA Access
- Assisted Onboarding
14 天免費試用
所有費用均以 USD 計價。 定期費用和依使用量計費方案，均以 30 天為週期收費。
評論 (41)
Brilliant app and a great support team behind it, as an omni channel business this has been invaluable in consolidating customer service requests from a wide range of channels all with differing setups and profiles. Loads of time and resource saved on sorting and resolving customer issues and the team are always keen to help optimise it's functionality within your business
Our experience with eDesk over the past year has been nothing short of transformative for our customer service team. The platform's ability to consolidate all aspects of customer communication into a single, cohesive interface has been a game changer. This integration has remarkably streamlined our workflow, enabling our team to access essential information efficiently and collaborate more ...
We've been using eDesk for a little over a month, and I have to say that the features it has are incredible!
The only thing that I do not like is not being able to personalize the main set up. For example, I'd like to create individual sections for each company, within the company.
For example, there is a section called "New Tickets" and "To Do" and it will show a number beside it to indicate ...
This is such an amazing tool for customer service. It does not matter if you are a big company like us or a small one. Integration with marketplaces streamlines communication by centralising messages, automating responses to common customer inquiries, and providing multilingual customer support. Since we are with eDesk our customer volume has grown but because of their sufficiency, we have not ...
This app is outstanding and offers exceptional value for money by significantly reducing the time spent responding to messages. eDesk streamlines customer service, making it far more efficient and manageable. I can’t imagine how we would operate without it.
支援服務
應用程式支援由 xSellco Ltd 提供。
或瀏覽他們的支援服務入口網站開發者
發布日期
2016年7月12日
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