Customer Service Helpdesk App
主要圖片圖庫
Faster and smarter customer support helpdesk software and live chat for everywhere you sell.
Delight customers and maximize profits with faster, more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Summarize and automate more responses with AI-driven technology. Easily connect with order fulfillment partners and your Klaviyo CRM.
- See conversation summaries, suggested responses PLUS total handsfree responses.
- Smart Inbox: Centralize & prioritize all of your marketplaces and social queries
- See full order history, lifetime value, VIP status, and customer sentiment
- Auto assign and collaborate on email, live chat, voice,WhatsApp and social
- View, refund, cancel or even duplicate Shopify orders without leaving eDesk
定價
Entrepreneur 300
$49 /月
或每年 $468，可省 20% 的費用
- 300 tickets per month
- AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
- Returns & Cancellations
- Live Chat
14 天免費試用
Team - Agent based
$89 /月
或每年 $828，可省 22% 的費用
- Unlimited tickets
- 50 rule-based response automations
- SAL Management
- Add 5 Channels
- Live Chat
- Returns & Cancellations
- 24/7 support
14 天免費試用
Entrepreneur 2000
$199 /月
或每年 $1,896，可省 21% 的費用
- 2,000 Tickets
- Unlimited Agents & Channels
- AI Summaries, Sentiment Analysis & Response Suggestions
- Live Chat
- Returns & Cancellations
14 天免費試用
Entrepreneur 300
$49 /月
或每年 $468，可省 20% 的費用
- 300 tickets per month
- AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
- Returns & Cancellations
- Live Chat
14 天免費試用
Team - Agent based
$89 /月
或每年 $828，可省 22% 的費用
- Unlimited tickets
- 50 rule-based response automations
- SAL Management
- Add 5 Channels
- Live Chat
- Returns & Cancellations
- 24/7 support
14 天免費試用
Entrepreneur 2000
$199 /月
或每年 $1,896，可省 21% 的費用
- 2,000 Tickets
- Unlimited Agents & Channels
- AI Summaries, Sentiment Analysis & Response Suggestions
- Live Chat
- Returns & Cancellations
14 天免費試用
所有費用均以 USD 計價。 定期費用和依使用量計費方案，均以 30 天為週期收費。 查看所有定價選項
32 則評價
We started to work with this service about 2 months ago. Customer service is great and it is able to synch with loads of platforms.
However there is a huge problem that we are not being able to solve and not getting any solution for.
We are having loads of difficulties and emails that are lost and unanswered.
This issue is causing a large number of unhappy customers and the replies we received from Edesk, left us no option but to start answering emails directly from the email in order not to miss any customer inquiry.
This is extremely disappointing as its a huge issue that is currently pending with no solution.
The staff has been helpful but need some improvements in functionality, which they have agreed to fix. When the issues are fixed, I would increase my rating for this app.
We've used Xsellco for some time now and rate it highly. The integration is seamless! Language facilities are top notch if you are selling internationally. Also Xsellco customer support is very good should you need any help.
Work's perfectly and seamlessly integrates with our other sales channels. Saves time having to log into different email accounts and marketplaces by having everything in one place! Easy to use and features are great!
An exceptional product from an exceptional company. Great product, amazing customer service.
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