QuickReply LiveChat & Chatbots

QuickReply LiveChat & Chatbots

by QuickReply.ai

Automatically answer support queries on chat(Website/WhatsApp)

5.0 of 5 stars(4 reviews)

Ecommerce Trained Chatbots

Comes pre-trained with common but very frequent eCommerce customer queries such as order status, order cancellations, payment options, etc.

Multi-Channel Support

Automate, Manage and Interact chats over multiple channels - website, Facebook Messenger and WhatsApp right from one single inbox.

Seamless Bot-to-Human Transfer

AI Bots eliminate majority of customer queries. The rest gets passed to human agents in a unified inbox along with customer data.


About QuickReply LiveChat & Chatbots

Language Supported - English only.

Features

Are you looking for a tool that would reduce your support fatigue and at the same time increase your customers' satisfaction and boost sales? You’ve come to the right place!

Customer Interactions on Auto-Pilot

Sit back and relax ! QuickReply works 24x7 without taking any break

QuickReply uniquely merges live chat, Bots, and Marketing Automation to meet the expectations of the most demanding Shopify store owners.

Ecommerce Trained Chatbots

QuickReply comes pre-trained with common but very frequent eCommerce customer queries such as order status, order cancellations, payment options, delivery estimated, coupons, shipping fee, etc.

Ready-to-Use Conversational Campaigns

With Ready-to-Use Conversational Campaigns, you can sell, up-sell, resell and recover abandoned cart. QuickReply comes pre-configured with these campaigns

  • Abandoned Cart Recovery
  • Back-In-Stock Notifications
  • Product Feedback Collection

Integrations with eCommerce Stack

QuickReply has integrations available with all your eCommerce business tools such as eCommerce Store, Logistics/ Shipping Partners, Sales Channels, Payment Gateways, Marketing Tools, CRMs, Desks etc.

Seamless Bot-to-Human Transfer

AI Bots can handle most of the customer interactions all by themselves. Rest which are pertinent and unique in nature are seamlessly transferred to the human agents.

One-Inbox for all your channels

Gone are the days, when you have to open one tab for your live chat, one for Facebook Messenger, one for WhatsApp, one for Store's Order database and keep shuffling between them. Now handle all your customer communications from one panel.

Pre-fetched Customer and Order Data

Empower your customer success team with quick access to all the customer and order information within the same panel. This helps them resolve queries faster and to delight your customers.

Chatbot Builder for Custom Conversational Journeys

Create Custom Conversational Journey using a UI-based Chatbot-Builder. It comes with an extensive library of rich UI elements and provides you an easy way to define or customise your own conversational flows.

Analytics to help you improve

With Advanced Analytics, measure the platform performance and optimise your funnel.

Media gallery

Support

Free

Free

  • 60 Automated Chats/mo
  • 1 Agent Included
  • Live Chat
  • Website Bot
  • Flash Responses
  • FB Messenger Bot
  • Conversational Landing Page
  • Email Reports

Starter

$25/month

$10 for 100 additional chats

  • 300 Automated Chats/mo
  • 1 Agent Included then $10 /mo per agent
  • WhatsApp Bot (via Gupshup)
  • Analytics
  • Integrations
  • Email Support

Standard

$99/month

$5 for 100 additional chats

  • 3,000 Automated Chats/mo
  • 2 Agents Included then $10 /mo per agent
  • All Starter Plan Features
  • Automated FAQs (NLP Based)
  • Chat Support

Plus

$299/month

$2.5 for 100 additional chats

  • 30,000 Automated Chats/mo
  • 5 Agents Included then $10 /mo per agent
  • All Standard Plan Features
  • Custom Branding
  • Phone Support

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Dental Prod

Super Supportive and Professional team ....highly recommended this chat box service...I had installed it on my e-commerce store

Developer reply

July 27, 2021

Thanks a lot for review. We are always available for any support.

Flourishmart

Team has helped us in setting up and configuring bots correctly and its working well for us. I liked the services provided by them

Divinemarts

It was easy to setup chatbot on shopify store and facebook page, and their bot is answering to customers correctly. I have to configure the bots on facebook again, but it was one time effort so its ok. I guess it can be improved