QuickReply LiveChat & Chatbots

QuickReply LiveChat & Chatbots

開發者:IntelliTicks

Automatically answer support queries on chat(Website/WhatsApp)

4.2 5 顆星(4 評論)

Ecommerce Trained Chatbots

Comes pre-trained with common but very frequent eCommerce customer queries such as order status, order cancellations, payment options, etc.

Multi-Channel Support

Automate, Manage and Interact chats over multiple channels - website, Facebook Messenger and WhatsApp right from one single inbox.

Seamless Bot-to-Human Transfer

AI Bots eliminate majority of customer queries. The rest gets passed to human agents in a unified inbox along with customer data.


有關 QuickReply LiveChat & Chatbots

Language Supported - English only.

Features

Are you looking for a tool that would reduce your support fatigue and at the same time increase your customers' satisfaction and boost sales? You’ve come to the right place!

Customer Interactions on Auto-Pilot

Sit back and relax ! QuickReply works 24x7 without taking any break

QuickReply uniquely merges live chat, Bots, and Marketing Automation to meet the expectations of the most demanding Shopify store owners.

Ecommerce Trained Chatbots

QuickReply comes pre-trained with common but very frequent eCommerce customer queries such as order status, order cancellations, payment options, delivery estimated, coupons, shipping fee, etc.

Ready-to-Use Conversational Campaigns

With Ready-to-Use Conversational Campaigns, you can sell, up-sell, resell and recover abandoned cart. QuickReply comes pre-configured with these campaigns

  • Abandoned Cart Recovery
  • Back-In-Stock Notifications
  • Product Feedback Collection

Integrations with eCommerce Stack

QuickReply has integrations available with all your eCommerce business tools such as eCommerce Store, Logistics/ Shipping Partners, Sales Channels, Payment Gateways, Marketing Tools, CRMs, Desks etc.

Seamless Bot-to-Human Transfer

AI Bots can handle most of the customer interactions all by themselves. Rest which are pertinent and unique in nature are seamlessly transferred to the human agents.

One-Inbox for all your channels

Gone are the days, when you have to open one tab for your live chat, one for Facebook Messenger, one for WhatsApp, one for Store's Order database and keep shuffling between them. Now handle all your customer communications from one panel.

Pre-fetched Customer and Order Data

Empower your customer success team with quick access to all the customer and order information within the same panel. This helps them resolve queries faster and to delight your customers.

Chatbot Builder for Custom Conversational Journeys

Create Custom Conversational Journey using a UI-based Chatbot-Builder. It comes with an extensive library of rich UI elements and provides you an easy way to define or customise your own conversational flows.

Analytics to help you improve

With Advanced Analytics, measure the platform performance and optimise your funnel.

媒體庫

支援

Free

免費

  • 60 Automated Chats/mo
  • 1 Agent Included
  • Live Chat
  • Website Bot
  • Flash Responses
  • FB Messenger Bot
  • Conversational Landing Page
  • Email Reports

Starter

每月 $25

$10 for 100 additional chats

  • 300 Automated Chats/mo
  • 1 Agent Included then $10 /mo per agent
  • WhatsApp Bot (via Gupshup)
  • Analytics
  • Integrations
  • Email Support

Standard

每月 $99

$5 for 100 additional chats

  • 3,000 Automated Chats/mo
  • 2 Agents Included then $10 /mo per agent
  • All Starter Plan Features
  • Automated FAQs (NLP Based)
  • Chat Support

Plus

每月 $299

$2.5 for 100 additional chats

  • 30,000 Automated Chats/mo
  • 5 Agents Included then $10 /mo per agent
  • All Standard Plan Features
  • Custom Branding
  • Phone Support

* 所有費用均以美元計收。 定期費用接按照 30 天為週期收費,包括每月收費或依據使用量收費。

4.2 5 顆星

總評分反應應用程式的目前狀況。總評分參考應用程式所有的評論,但會優先參考最新的評論。
  • 5 5 顆星
    75% 的評等為 5 顆星
    (3)
  • 4 5 顆星
    0% 的評等為 4 顆星
    (0)
  • 3 5 顆星
    0% 的評等為 3 顆星
    (0)
  • 2 5 顆星
    25% 的評等為 2 顆星
    (1)
  • 1 5 顆星
    0% 的評等為 1 顆星
    (0)

最近的評論

Flourishmart

Team has helped us in setting up and configuring bots correctly and its working well for us. I liked the services provided by them

Divinemarts

It was easy to setup chatbot on shopify store and facebook page, and their bot is answering to customers correctly. I have to configure the bots on facebook again, but it was one time effort so its ok. I guess it can be improved

Unimakers

App is quite okay but it has so many bugs. 1> Bad customer support - I have sent a message to their support but I am saying something and their automated bot answering something. Really pathetic. 2> Subscribe but worked on 20th click. Not sure WHY? 3> After enabling the sound - I am unable to hear any sound after receiving any message. I was trying to inform this issue to their support but their automated bot was saying something. App is quite new and unstable so I wouldn't recommend to anyone.

開發人員回覆

2021年5月25日

Hi Unimakers

We are sorry for the inconvenience you had contacting our support. Due to the Covid-19 situation, we are working at reduced capacity and that's why it took 1.5 hours for us to reply. In our absence, the bot tried to help, but your sound issue was a new one for the bot and it could not comprehend it well.

2. I am sorry for the issue with Subscribe button. It triggers an allow push notification action to the browser, so sometimes there are issues specific to browser configuration or some extensions or plugins installed. We will look into that and will make sure it does not repeat.

3. Sound issue you faced is also linked to the browser settings. Himanshu, from our team, sent out the email with the steps to check the browser settings to resolve the issue.

Again, our sincere apologies for the issue. The issues you faced are with browser-related interactions which are not always in our control.

Kindly give us one more chance. We will also allocate a dedicated Account Manager to help you with any issues.

Thanks
QuickReply.ai