MX: Helpdesk & Live Chat

Name: MX: Helpdesk & Live Chat
Brand: Mirasvit Ecommerce Solutions
Rating: 4.4 (7 reviews)

요금제: 무료
평점: 4.4 (7)
개발자: Mirasvit Ecommerce Solutions

데모 스토어 보기

Stay organized. Reply faster. Keep customers happy.

All-in-one inbox for email, live chat, and social messaging with automated support workflows.

Centralize all customer support in one inbox. Manage emails, live chat, Facebook, Instagram, and WhatsApp messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.

Unify all customer messages in one inbox and never miss a ticket
Keep work organized by creating custom ticket statuses and workflow rules.
Engage visitors with live chat and view ticket history to resolve issues fast.
View Shopify order details directly in tickets (number, date, total)
Get AI-powered suggestions for faster, smarter responses

언어

영어, 독일어, 프랑스어, 스페인어, 이탈리아어, 포르투갈어(브라질), 포르투갈어 (포르투갈), 폴란드어, 중국어(간체), 중국어(번체), 체코어, 네덜란드어, 덴마크어, 노르웨이어, 터키어, 한국어, 인도네시아어, 일본어, 그리고 태국어

다음과 호환:

Shopify 관리자

범주

지원 센터

채널

워크플로 자동화

채팅

실시간 메시지 전달

자동 응답

맞춤 설정

리뷰 (7)

전체 평점

4.4

평점 수준당 개수

평점의 86%가 별 5개입니다
6
평점의 0%가 별 4개입니다
평점의 0%가 별 3개입니다
평점의 0%가 별 2개입니다
평점의 14%가 별 1개입니다
1

모든 리뷰

2026년 3월 16일

This is a good Live Chat and Ticketing app. It has limited customisation options, but for a basic and easy to use live chat function, it's working well doe us. Note: Don't use this app it via the Shopify admin panel as the notification sounds won't work. You need to set up a login via their website for full functions to work properly.

CustomIcing.com.au

오스트레일리아

앱 사용 기간 23일

답글 Mirasvit Ecommerce Solutions개 2026년 3월 17일

Thanks so much for your review! We’re happy to hear the app is working well for you.

We appreciate your feedback on customization options - it helps us improve the app for everyone.

2026년 1월 22일

The MX team is incredible, and their ticketing and chat system is one of the best we’ve used on Shopify. The interface is clean, intuitive, and refreshingly simple, while still delivering all the core features that many other ticketing platforms lack. Their support is fast and responsive, and the customization options like workflow automations, custom ticket fields, custom statuses and customer fields allow us to tailor the platform to align with our business needs. We manage multiple Shopify stores, and our support team finds the system easy to use.

Outdoor Textiles

미국

앱 사용 기간 대략 2개월

답글 Mirasvit Ecommerce Solutions개 2026년 1월 23일

We really appreciate your amazing feedback! We’re thrilled to hear that you enjoy using our ticketing and chat system. Our team works every day to make sure our customers have the best experience possible.

We’re committed to continuously improving, and it’s reviews like yours that keep us motivated to make our customers happy.

2025년 12월 18일

My experience with Mirasvit was outstanding. They implemented a custom code enhancement for me in just 48 hours and resolved an infrastructure bug the same day I submitted the ticket. Their support was prompt, professional, and effective, providing clear documentation and solutions. This exceptional responsiveness and commitment to customer satisfaction make them a highly recommended extension provider.

Heavy Play

미국

앱 사용 기간 17일

답글 Mirasvit Ecommerce Solutions개 2025년 12월 19일

Thank you so much for your amazing review! We’re thrilled to hear that our team could assist you quickly and effectively.
It’s always our goal to make sure our extensions and services help our customers succeed, and we’re happy to know we delivered that for you.

Thanks again for your recommendation, we truly appreciate it!