MX: Helpdesk & Live Chat
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- Priser
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Gratis
- Vurdering
- 4.5 (9)
- Utvikler
- Mirasvit Ecommerce Solutions
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All-in-one inbox for email, live chat, and social messaging with automated support workflows.
Centralize all customer support in one inbox. Manage emails, live chat, Facebook, Instagram, and WhatsApp messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.
- Unify all customer messages in one inbox and never miss a ticket
- Keep work organized by creating custom ticket statuses and workflow rules.
- Engage visitors with live chat and view ticket history to resolve issues fast.
- View Shopify order details directly in tickets (number, date, total)
- Get AI-powered suggestions for faster, smarter responses
Språk
Engelsk, Tysk, Fransk, Spansk, Italiensk, Portugisisk (Brasil), Portugisisk (Portugal), Polsk, Kinesisk (forenklet), Kinesisk (tradisjonell), Tsjekkisk, Nederlandsk, Dansk, norsk, Tyrkisk, Koreansk, Indonesia, Japansk, og Thai
Denne appen er ikke oversatt til Norsk (bokmål)
Fungerer med
- Shopify-administrator
Kategorier
Arbeidsflytautomatisering
Sanntidsmeldinger
Automatiserte svar
Omtaler (9)
Honestly one of the best support tools we've used on Shopify. The interface is easy to understand and simple without sacrificing any of the features that other platforms seem to miss. Workflow automations, quick response templates, custom ticket fields, custom statuses — it's all there. The MX team are very responsive and genuinely helpful. Highly recommend.
Thank you so much for your kind words and for taking the time to leave such a detailed review!
We’re really happy to hear that the app and its features are making your workflow easier, and that our support team has been helpful to you. Feedback like this means a lot to us and motivates the whole team to keep improving.
Thank you again for your recommendation!
Excellent support and always willing to listen to feedback. We asked for several new features and they had them added within a week!
It’s great to hear that the new features have been helpful for you. Your suggestions help us make the app better, and we’re always happy to support you with any ideas or requests you may have.
Thanks again for being a valued customer!
This is a good Live Chat and Ticketing app. It has limited customisation options, but for a basic and easy to use live chat function, it's working well doe us. Note: Don't use this app it via the Shopify admin panel as the notification sounds won't work. You need to set up a login via their website for full functions to work properly.
Thanks so much for your review! We’re happy to hear the app is working well for you.
We appreciate your feedback on customization options - it helps us improve the app for everyone.
Brukerstøtte
App-støtte leveres av Mirasvit Ecommerce Solutions.
Ressurser
Utvikler
Lansert
15. oktober 2025
Tilgang til data
Denne appen trenger tilgang til følgende data for å fungere i butikken. Finn ut hvorfor i utviklerens personvernerklæring .
Se kundedata:
Sensitive data, data om enhet og aktivitet
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Sensitive data
Navn, e-postadresse, telefonnummer, fysisk adresse
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Data om enhet og aktivitet
Geolokalisering, IP-adresse, nettleser og operativsystem
Se data om ansatte og bidragsytere:
Butikkeier
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Butikkeier
Navn, e-postadresse, telefonnummer, fysisk adresse
Se butikkdata:
Kunder, produkter, bestillinger, Nettbutikk
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Se kunder
Kundedata
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Se produkter
Produkter, samlinger
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Se bestillinger
Bestillingsutkast, all bestillingshistorikk, returer
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Se nettbutikk
Tema
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