MX: Helpdesk & Live Chat
- Priser
-
Gratis
- Vurdering
- 5,0 (4)
- Utvikler
- Mirasvit Ecommerce Solutions
Galleri med fremhevede bilder
Free all-in-one inbox: manage email, chat & social messages and automate support workflows.
Centralize all customer support in one inbox. Manage emails, live chat, Facebook, Instagram, and WhatsApp messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.
- Unify all customer messages in one inbox and never miss a ticket
- Keep work organized by creating custom ticket statuses and workflow rules.
- Engage visitors with live chat and view ticket history to resolve issues fast.
- View Shopify order details directly in tickets (number, date, total)
- Get AI-powered suggestions for faster, smarter responses
Språk
Engelsk, Tysk, Fransk, Spansk, Italiensk, Portugisisk (Brasil), Portugisisk (Portugal), Polsk, Kinesisk (forenklet), Kinesisk (tradisjonell), Tsjekkisk, Nederlandsk, Dansk, norsk, Tyrkisk, Koreansk, indonesisk, Japansk, og Thai
Denne appen er ikke oversatt til Norsk (bokmål)
Fungerer med
- Shopify-administrator
Kategorier
Arbeidsflytautomatisering
Sanntidsmeldinger
Automatiserte svar
Omtaler (4)
- 100 % av vurderingene er 5 stjerner
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0 % av vurderingene er 4 stjerner
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0 % av vurderingene er 3 stjerner
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0 % av vurderingene er 2 stjerner
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0 % av vurderingene er 1 stjerner
The MX team is incredible, and their ticketing and chat system is one of the best we’ve used on Shopify. The interface is clean, intuitive, and refreshingly simple, while still delivering all the core features that many other ticketing platforms lack. Their support is fast and responsive, and the customization options like workflow automations, custom ticket fields, custom statuses and customer fields allow us to tailor the platform to align with our business needs. We manage multiple Shopify stores, and our support team finds the system easy to use.
We really appreciate your amazing feedback! We’re thrilled to hear that you enjoy using our ticketing and chat system. Our team works every day to make sure our customers have the best experience possible.
We’re committed to continuously improving, and it’s reviews like yours that keep us motivated to make our customers happy.
My experience with Mirasvit was outstanding. They implemented a custom code enhancement for me in just 48 hours and resolved an infrastructure bug the same day I submitted the ticket. Their support was prompt, professional, and effective, providing clear documentation and solutions. This exceptional responsiveness and commitment to customer satisfaction make them a highly recommended extension provider.
Thank you so much for your amazing review! We’re thrilled to hear that our team could assist you quickly and effectively.
It’s always our goal to make sure our extensions and services help our customers succeed, and we’re happy to know we delivered that for you.
Thanks again for your recommendation, we truly appreciate it!
I had an issue triggering workflow rules when new tickets are created by the end user. Support was able to test and resolve this issue with a patch within 1 day. I appreciate their quick turnaround. Excellent customer service!
Thank you so much for your kind words!
We’re really glad we could quickly identify and resolve the issue for you. Our goal is always to provide fast, reliable support, so your feedback truly means a lot to us.
If you ever need any further assistance, please don’t hesitate to reach out - we’re always happy to help!
Brukerstøtte
App-støtte leveres av Mirasvit Ecommerce Solutions.
Ressurser
Utvikler
Lansert
15. oktober 2025
Tilgang til data
Denne appen trenger tilgang til følgende data for å fungere i butikken. Finn ut hvorfor i utviklerens personvernerklæring .
Se persondata:
Kunder, butikkeier
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Kunder
Navn, e-postadresse, telefonnummer, fysisk adresse, geolokalisering, IP-adresse, nettleser og operativsystem
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Butikkeier
Navn, e-postadresse, telefonnummer, fysisk adresse
Se butikkdata:
Kunder, bestillinger
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Se kunder
Kundedata
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Se bestillinger
Bestillingsutkast, all bestillingshistorikk for de siste 60 dagene, returer
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