MX: Helpdesk & Live Chat
达到我们在性能、设计和集成方面的最高标准。 详细了解 在新窗口中打开
- 定价
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免费
- 评分
- 4.6 (10)
配图图库
提供自动化支持工作流的一站式收件箱，集成了电子邮件、实时聊天和社交消息功能。
在一个收件箱中集中处理所有客户支持事务。统一管理电子邮件、实时聊天、Facebook、Instagram 和 WhatsApp 消息，并将其转化为可跟踪的帮助台工单。预先捕获 Shopify 订单信息，直接在工单中查看订单号、日期和总计金额。利用受 AI 驱动的回复建议和预设模板来节省时间。通过控制面板让一切井然有序。
- 在一个收件箱中统一管理所有客户消息，不再遗漏任何工单
- 通过创建自定义工单状态和工作流规则，让工作井然有序。
- 通过实时聊天吸引访客，并查看工单历史记录以快速解决问题。
- 直接在工单中查看 Shopify 订单详细信息（订单号、日期、总计金额）
- 获取受 AI 驱动的建议，实现更快速、更智能的回复
包含自动翻译的文本
语言
英语， 德语， 法语， 西班牙语， 意大利语， 葡萄牙语（巴西）， 葡萄牙语（葡萄牙）， 波兰语， 简体中文， 繁体中文， 捷克语， 荷兰语， 丹麦语， 挪威语， 土耳其语， 韩语， 印度尼西亚语， 日语，以及 泰语
适配以下产品：
- Shopify 后台
I’ve tried a few customer messaging apps, and this is by far my favorite. It’s really easy to use, has all the features I need, and everything works smoothly.
The support is honestly amazing. I had one small issue, reached out and it was fixed within just a few hours. Super responsive, friendly, and actually helpful, which is rare these days.
Definitely recommend this app if you’re looking for a reliable customer messaging solution with excellent support behind it.
Thank you so much for your wonderful review!
We're delighted to hear that HelpdeskMX has become your favorite customer messaging solution.
Providing responsive and helpful support is one of our top priorities, so we're especially happy to know you had a great experience with our team.
Thank you for your recommendation and for choosing HelpdeskMX.
Honestly one of the best support tools we've used on Shopify. The interface is easy to understand and simple without sacrificing any of the features that other platforms seem to miss. Workflow automations, quick response templates, custom ticket fields, custom statuses — it's all there. The MX team are very responsive and genuinely helpful. Highly recommend.
Thank you so much for your kind words and for taking the time to leave such a detailed review!
We’re really happy to hear that the app and its features are making your workflow easier, and that our support team has been helpful to you. Feedback like this means a lot to us and motivates the whole team to keep improving.
Thank you again for your recommendation!
Excellent support and always willing to listen to feedback. We asked for several new features and they had them added within a week!
It’s great to hear that the new features have been helpful for you. Your suggestions help us make the app better, and we’re always happy to support you with any ideas or requests you may have.
Thanks again for being a valued customer!
支持
应用支持由 Mirasvit Ecommerce Solutions 提供。
开发人员
推出日期
2025年10月15日
数据访问
这个应用需要获得以下数据的访问权限，才能在您的商店中运行。 如需了解原因，请查阅开发人员的隐私政策 。
查看客户数据:
敏感数据、 设备和活动数据
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敏感数据
姓名、 电子邮件地址、 电话号码、 实际地址
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设备和活动数据
地理位置、 IP 地址、 浏览器和操作系统
查看员工和协作者数据:
店主
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店主
姓名、 电子邮件地址、 电话号码、 实际地址
查看商店数据:
客户、 产品、 订单、 在线商店
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查看客户
客户数据
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查看产品
产品、 产品系列
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查看订单
草稿订单， 所有订单历史记录、 退货
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查看在线商店
模板
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