MX: Helpdesk & Live Chat

Name: MX: Helpdesk & Live Chat
Brand: Mirasvit Ecommerce Solutions
Rating: 4.4 (10 reviews)

定價: 免費
評分: 4.4 (10)
開發者: Mirasvit Ecommerce Solutions

安裝

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Stay organized. Reply faster. Keep customers happy.

適用於電子郵件、線上即時對話和社群訊息的多合一收件匣，具備自動化支援工作流程。

將所有顧客支援集中在單一收件匣。統一管理電子郵件、線上即時對話以及 Facebook、Instagram 和 WhatsApp 訊息，並將其轉換為可追蹤的服務台工單。預先擷取 Shopify 訂單資訊，並直接在工單中查看訂單編號、日期與總金額。利用 AI 驅動的回覆建議與現成範本來節省時間。透過儀表板保持工作井然有序。

在單一收件匣中統整所有顧客訊息，絕不漏接任何工單
建立自訂工單狀態與工作流程規則，讓工作保持井然有序。
透過線上即時對話與訪客互動，並查看工單歷史紀錄以快速解決問題。
直接在工單中查看 Shopify 訂單詳細資訊 (編號、日期、總金額)
取得 AI 驅動的建議，提供更快速、更聰明的回覆

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語言

英文、德文、法文、西班牙文、義大利文、葡萄牙文 (巴西)、葡萄牙文 (葡萄牙)、波蘭文、簡體中文、繁體中文、捷克文、荷蘭文、丹麥文、挪威文、土耳其文、韓文、印尼文、日文，以及泰文

可與以下項目搭配使用

Shopify 管理介面

類別

服務台

管道

工作流程自動化

聊天

即時傳訊

自動回覆

自訂

評論 (10)

整體評分

4.4

各級評分數量

80% 的評分為 5 顆星
8
0% 的評分為 4 顆星
10% 的評分為 3 顆星
1
0% 的評分為 2 顆星
10% 的評分為 1 顆星
1

所有評價

2026年8月20日

Anuncian integraciones con Instagram y WhatsApp que actualmente no están disponibles. Es una lástima, pues la aplicación tenía buena pinta.

Tierra Media

西班牙

使用應用程式 1天

Mirasvit Ecommerce Solutions 已回覆 2026年8月21日

Thank you for your feedback! We’re sorry for the confusion.

Instagram and WhatsApp integrations are temporarily unavailable while we’re improving our Meta integration. We’re working on a shared integration that will make connecting these channels much easier, without requiring customers to create and configure their own Meta app.

We understand your disappointment and appreciate your feedback. We hope to make these integrations available again soon.

2026年7月29日

I’ve tried a few customer messaging apps, and this is by far my favorite. It’s really easy to use, has all the features I need, and everything works smoothly.

The support is honestly amazing. I had one small issue, reached out and it was fixed within just a few hours. Super responsive, friendly, and actually helpful, which is rare these days.

Definitely recommend this app if you’re looking for a reliable customer messaging solution with excellent support behind it.

ServingSomeLines

立陶宛

使用應用程式 4天

Mirasvit Ecommerce Solutions 已回覆 2026年7月29日

Thank you so much for your wonderful review!

We're delighted to hear that HelpdeskMX has become your favorite customer messaging solution.

Providing responsive and helpful support is one of our top priorities, so we're especially happy to know you had a great experience with our team.

Thank you for your recommendation and for choosing HelpdeskMX.

2026年6月24日

Honestly one of the best support tools we've used on Shopify. The interface is easy to understand and simple without sacrificing any of the features that other platforms seem to miss. Workflow automations, quick response templates, custom ticket fields, custom statuses — it's all there. The MX team are very responsive and genuinely helpful. Highly recommend.

Jeanity.com

澳洲

使用應用程式 2天

Mirasvit Ecommerce Solutions 已回覆 2026年6月25日

Thank you so much for your kind words and for taking the time to leave such a detailed review!

We’re really happy to hear that the app and its features are making your workflow easier, and that our support team has been helpful to you. Feedback like this means a lot to us and motivates the whole team to keep improving.

Thank you again for your recommendation!