MX: Helpdesk & Live Chat

Name: MX: Helpdesk & Live Chat
Brand: Mirasvit Ecommerce Solutions
Rating: 4.5 (9 reviews)

定價: 免費
評分: 4.5 (9)
開發者: Mirasvit Ecommerce Solutions

安裝

檢視示範商店

Stay organized. Reply faster. Keep customers happy.

All-in-one inbox for email, live chat, and social messaging with automated support workflows.

Centralize all customer support in one inbox. Manage emails, live chat, Facebook, Instagram, and WhatsApp messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.

Unify all customer messages in one inbox and never miss a ticket
Keep work organized by creating custom ticket statuses and workflow rules.
Engage visitors with live chat and view ticket history to resolve issues fast.
View Shopify order details directly in tickets (number, date, total)
Get AI-powered suggestions for faster, smarter responses

語言

英文、德文、法文、西班牙文、義大利文、葡萄牙文 (巴西)、葡萄牙文 (葡萄牙)、波蘭文、簡體中文、繁體中文、捷克文、荷蘭文、丹麥文、挪威文、土耳其文、韓文、印尼文、日文，以及泰文

可與以下項目搭配使用

Shopify 管理介面

類別

服務台

管道

工作流程自動化

聊天

即時傳訊

自動回覆

自訂

評論 (9)

整體評分

4.5

各級評分數量

89% 的評分為 5 顆星
8
0% 的評分為 4 顆星
0% 的評分為 3 顆星
0% 的評分為 2 顆星
11% 的評分為 1 顆星
1

所有評價

2026年6月24日

Honestly one of the best support tools we've used on Shopify. The interface is easy to understand and simple without sacrificing any of the features that other platforms seem to miss. Workflow automations, quick response templates, custom ticket fields, custom statuses — it's all there. The MX team are very responsive and genuinely helpful. Highly recommend.

Jeanity.com

澳洲

使用應用程式 2天

Mirasvit Ecommerce Solutions 已回覆 2026年6月25日

Thank you so much for your kind words and for taking the time to leave such a detailed review!

We’re really happy to hear that the app and its features are making your workflow easier, and that our support team has been helpful to you. Feedback like this means a lot to us and motivates the whole team to keep improving.

Thank you again for your recommendation!

2026年6月22日

Excellent support and always willing to listen to feedback. We asked for several new features and they had them added within a week!

Patio Lane

美國

使用應用程式 8個月

Mirasvit Ecommerce Solutions 已回覆 2026年6月23日

It’s great to hear that the new features have been helpful for you. Your suggestions help us make the app better, and we’re always happy to support you with any ideas or requests you may have.

Thanks again for being a valued customer!

2026年3月16日

This is a good Live Chat and Ticketing app. It has limited customisation options, but for a basic and easy to use live chat function, it's working well doe us. Note: Don't use this app it via the Shopify admin panel as the notification sounds won't work. You need to set up a login via their website for full functions to work properly.

CustomIcing.com.au

澳洲

使用應用程式 23天

Mirasvit Ecommerce Solutions 已回覆 2026年3月17日

Thanks so much for your review! We’re happy to hear the app is working well for you.

We appreciate your feedback on customization options - it helps us improve the app for everyone.