The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
We've been using Gorgias for a year and I am continually impressed with the STELLAR CUSTOMER SUPPORT! Of all of the Shopify Apps we use, Gorgias has the fastest response time and they are very clear and easy to work with.
Our favorite chat tool we have tried. It is not cheap but for the features it provides it works really well. Have been using Gorgias for 2.5+ years and happy with the service and so are our customers.
Vladimir was helpful and patient, he tried to understand my needs and we ended up finding a solution to my issue.
Ognjen Mitrovic has been so supportive to me as a new user on Gorgias. He has been patient with all of my questions and made me feel confident about using the software. I'm grateful to have his guidance!!
I used the live chat for help with rules/macro automation. Vlad figured out the problem and was able to help me get the rule sorted out right away. Thank you again!
Gorgias is really thought and designed to integrate with Shopify (and numerous apps). I am just starting to use it but it is really easy to deploy and then configurate. I have contacted several time their support team which is very helpful and very fast to answer.
This app has helped us level up our customer service management. The support team is great and so quick to reply if you have any issues at all setting up your interface.
Married To The Mob
Love this app, it reduces so much tab clutter & increases customer care productivity immensely. The integration setup is super easy, and the app is extremely user friendly.
Pain Care Labs
The integration with Shopify is perfection - everything I need when I hear from a customer is right there where I need it! When I have questions, the Gorgias Chat function never disappoints!
I really like the scope of updates, very supportive customer care, and a great app in general! Recommend to everyone :)