Started with Gorgias in August this year (2020). They respond quickly and take suggestions seriously. Love the move to Gorgias and love their support team!
By far, the best customer support I have ever experienced. The app and the back team is top-notch quality.
Can answer 10 tickets on Gorgias in the time it takes to answer a single ticket on Zendesk. Integrates flawlessly with shopify.
Great app and great customer service! Vanja nailed it in a moment of crisis :) I recommend using this very helpful app!
We're Not Really Strangers
Ilija Kostic was wonderful! He went above and beyond! Thank you! We had three issues and he worked it out very fast.
Greatest chat app on Shopify! Simple and easy to use. Customer service is awesome as well! Would highly recommend!
I've been in the process of setting up Gorgias. Usually, new apps tend to be overwhelming with all new features. Thanks to Arnaud I was able to set Gorgias up and have it running! Arnaud reached out to schedule a video chat with me and has guided me all the way through the initial set up. Arnaud even scheduled multiple video calls until I knew what I was doing! I was not left alone any moment through my confusion. He has gone above and beyond to help me. Which is something not a lot of companies do. I even had personalized 1-on-2 call help with Arnaud and Nikolas. Nikolas went through all my rules and helped me fix all the issues.
Honestly, 10/10 the best customer service I've gotten on a new app. The response time was outstanding as well. Highly recommend.
If you need any help, you're in the right hands with the Gorgias Customer Service!
Our team had some questions and the Gorgias team was quick to respond and get our questions answered! Highly recommend!
Gorgias is by far the best customer Support APP for Shopify, but is has still room to become an even better APP. Here are my suggestions:
- custom FAQ based on the specific site
- multi language support
- chatbot support (AI)
Bloody Buddy Cup
Great customer service, and makes our customer service much easier to manage! GAME CHANGER Seriously love it so much