Gorgias ‑ Live chat & Helpdesk

Gorgias ‑ Live chat & Helpdesk

by Gorgias

Customer support, live chat, help desk, customer service chat

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    92% of ratings are 5 stars
  • 4 of 5 stars
    4% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
    (3)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    4% of ratings are 1 stars

All reviews

231 - 240 of 366 reviews

Goal Kick Soccer

Good so far. We have tried a number of different help desks and this has proved to be the one we like the most. We are still discovering how powerful it all is and don't use it to its full capacity, but I'm sure we will.

Flagpole Staging

Highly recommend Gorgias. Easy setup. Feature-rich. Blows both Zendesk and Kustomer away on price.

Baltic Essentials

Life changing app! We save roughly 4 hours per day now using macros that they helped us create. A bit of time was spent slowly trying it out but I absolutely love it! We use it for email, facebook, & Instagram

Brave Star Selvage

For someone who is new to customer service apps and ticketing software, Gorgias has been so easy! Between their chat and tag functions, we are able to get back to our customers twice as fast as before! Thank you guys!

Rmid

We used Desk.com for the last two years and while it was okay, it was certainly nothing exceptional like Gorgias has been. From being able to access, cancel, refund, etc orders right from your inbox to the excellent support, simple usability, and improved efficiency, I would 100% recommend Gorgias. Aasif was particularly helpful in launching our rather unique setup.

Little Hip Squeaks

We really love the strong integration with Shopify and the responsiveness of the Gorgias team. We made the switch over to Gorgias from Zendesk and are very happy we did!

Jooneparis

Awesome Shopify + Recharge Integration (way better than zendesk)
Amazing Team and Customer care

Waterfield Designs

We love how it integrates with our Shopify customer information. No more having to open the Shopify app and your Customer Service app. It's also great how Romain and team listen to our requests and come up with solutions to help us out.

Testing 1473

Great platform and even better support. We have used Fusedesk and Desk before and this is way better than both of them. And it was able to support all of our websites in one platform which is critical to our business. And we love the integrated chat feature. Mark

Number 9 Fashion Studio

What is the most important part of business? The customer experience. And critical to the customer experience I keeping track of feedback, help requests, returns, etc. A lot of communications flying about in all various forms of media and channels.

Gorgias brings it all into a single pane of glass. Easy to aggregate, follow, assign, follow through and get things done for your customers. Our massive haul of 5 star ratings is due to our attitude and desire to help our customers. And Gorgias is the central tool that aids us in that endeavour.

Bravo!

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