These guys are just outstanding. They bend over backwards for customers and go above and beyond. Such a personal experience and they clearly put CX at the forefront of what they do.
In terms of the app itself, it is amazing and incredibly easy to scale. Looking forward to working closely with them
We shopped around for different customer support software and even used freshdesk for awhile. Gorgias is by far the best software if using Shopify.
Awesome customer support app that seamlessly integrates into Shopify. We switch from Groove 6 months ago and haven't regretted it!
Really simple to use. The staff is great at answering any and all questions and open to feedback from the people who use the service. Confident that this will only get better.
We are a +Store with about 800-1000 tickets per day from FB messenger and a contact form on helpcenter. We recently made the switch from zendesk to GORGIAS . Kudos to their team. the platform they are building is tailor made for shopify store and by far the best solution available for on the market.
Montana West U S
This app is great, fulfilled basically all the needs that our store customer support department needed. (Integrate with gmail, facebook,UPS, orders and customer profile). special thanks to Romain Lapeyre, great demo and customer service experience. It would be even better if there is a yearly plan with discount :)
We have had a great experience using Gorgias. We switched over from Desk.com and have not been disappointed at all. We pay 1/5 the price and get more for it. Way more. Great product, great customer service. There are strong automation capabilities and all the features you would want to have your service desk equipped with. Highly recommend for anyone that has been tossing and turning over whether to choose Desk.com or ZenDesk.com. Be smart...choose Gorgias.
great app! centralizes our support needs all in one place
Modern Basic Usa
Support from Gorgias (esp Romain) has been above and beyond expectation. They really care about helping if you have questions or problems.
Integration of support with Shopify is great. Really looking forward to seeing new features added in the future. Keep up the good work!
This app is amazing! We have been struggling trying to keep up with increased support emails and this app seamlessly integrated with our Shopify instance and allows us to automate a lot of our support responses.
We were also able to integrate our Facebook and chat support which has decreased the amount of time that our technicians must spend answering calls as well as decreased the number of applications that needed to be used to respond to everyone.
The support from the developers has been top notch and have taken our suggestions and work to implement them.
Amazing app! Gorgias = Gorgeous for sure!