I've only been using Gorgias for a short while but I'm blown away by how much they care about their users and their product. I haven't been able to explore all the features yet since my volume is low but it is very impressive and the guys behind it have been incredible with support, even offering one-on-ones to sort out any issues. This is the way support needs to be in 2017+. Great app!
Absolutely the best customer service app on shopify! Seamless integration and 5 star service from Romain.
Best all in one support platform on Shopify.
Easy to set up and use, great customer service. The app is very developer friendly.
It's a must have.
I cannot go on about how much I love Gorgias. I was finding messages from customers across multiple social media platforms and my employees and I were constantly hunting where to answer people and so forth. THIS HAS BEEN A GOD SEND. Not only is their CEO unbelievable, he LISTENS and wants to make it user friendly. He's met with me over google chat to get me set up on multiple different integrations and looks into things i need personally. You just don't get that with many apps. I'm 100% sold and a customer for life. They are extremely quick to reach and overall a wonderful, up-to-date company that listens. You will NOT be disappointed in this app. They deserve more than 5 stars. It's the BEST app and customer service I have EVER used on shopify. KUDOS Gorgias! Romain, you're doing awesome things. Thank you a million times over for making something SO NEEDED and I am so grateful for your help and one-on-one time you've spent ensuring that things work well for me. You're 1 in a million!
Great customer service very nice right on the job Thanks
Amazing! The best chat software I have used to date!
I've only been using this for 24 hours and I can already say three things:
1) the feature set is SPOT ON for what I need as a small business. Everything I need with no extra fluff.
2) As a former SaaS developer and product manager, I especially appreciate the UI/UX, as well as the open, integration-friendly architecture.
3) Support is TOP-NOTCH. Alex has already helped walk me through many things I needed help or recommendations on.
HIGHLY RECOMMENDED. Better than ZenDesk, FreshDesk, ...
Perfect for our needs, ticketing system is simple and straightforward and it integrates right into Shopify. https://reptileslounge.com
Step One Clothing
Integrated easily with my gmail account and the chat was easily implemented onto my store. The best part is the customers details are displayed during chat
Zen Art Shop
1. Very good concept, I consider it the best among the customer communication apps. It's convenient to manage all communications and manage orders from the same interface.
2. The interface is clean, easy to navigate and find useful information.
3. Reasonably priced, has a very good beginner's deal.
4. Support is excellent, had a pleasant conversation, and they do listen to customers.
The reason I did not give 5 star is this app seems unfinished, still need a lot of improvement to deliver what it promised:
1. If your domain e-mail is not g-suite, you may have e-mail delivery issue for outgoing e-mails; I know there are ways to work around this, but it's complicated and not documented by Gorgias.
2. Does not work nicely with contact forms, not able to hide contact form system information from customers .
3. Does not yet have a desktop app to work efficiently for LiveChat support.
Overall, keep an eye on it, once this app gets mature, it will worth the money.