The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
We just changed to this app. Their customer service is prompt in assisting us with our concerns and providing resolutions.
Customer Service has been really great. There have been multiple times I've messaged directly into their chat feature and the rep has spent more than required time to help me. Highly recommend this app.
We switched from ZenDesk to Gorgias and couldn't be happier. It's cheaper, the customer service is way better, the UI is easy and intuitive, and we save minutes on each ticket by being able to refund, discount, re-ship and more right within the Gorgias app.
nini & loli
This app is so helpful, I can manage all my customer chat and customer status in one single place " Awesome " They help me to set up all properly, more than happy to find you guys, the customer support is amazing, they are always there for you any time you need them, your guys rock!
Still with Gorgias as of April 2021. Still loving the platform and the support!! Started with Gorgias in August this year (2020). They respond quickly and take suggestions seriously. Love the move to Gorgias and love their support team!
By far, the best customer support I have ever experienced. The app and the back team is top-notch quality.
Can answer 10 tickets on Gorgias in the time it takes to answer a single ticket on Zendesk. Integrates flawlessly with shopify.
Great app and great customer service! Vanja nailed it in a moment of crisis :) I recommend using this very helpful app!
We're Not Really Strangers
Ilija Kostic was wonderful! He went above and beyond! Thank you! We had three issues and he worked it out very fast.
Greatest chat app on Shopify! Simple and easy to use. Customer service is awesome as well! Would highly recommend!