Many brands, despite the customer-facing perception of them, really function as small start-ups. In this respect, customer service amongst the various avenues of digital communication that exist today is often handled by a single person. Gorgias has streamlined this role and stripped it of unnecessary burdens and complications in creating a singular platform through which all communication can be customized. Furthermore, by integrating it with Shopify, any customer contact has with it the entire order history, allowing for personalized communication in an instant.
Great app with great functionality, the only downside being the aesthetic of the interface. But that is somewhat negligible when considering its utility.
We have been with Gorgias for quite some time now and it has really helped streamline all of our Customer Service into one fantastic system. We have remote workers around the United States and it really keeps things organized. The Shopify integration keeps getting better and better. Thanks for all you do!
Powerfull tool. Amazing customer support, ready to answer questions in a very polite and usefull manner. Appreciate your efforts. Kind regards
being able to tie customer service, chat and social contacts makes life easy when you have multiple people working in customer service.
Gorgias is still new to us but we are loving the integration straight into orders for returns and keeping track of notes etc.
EDIT: Had to remove a star, as it seems to get slower and slower. Edited again, you have to close the page and open a new page all the time. Half of the time or more the app is not working.
VERY slow. But good features. The integration with Shopify and the macros with good templating helps a lot.
Excellent software that allows us flexibility and is up to date with many integrations. During the COVID-19 pandemic they respectably offered relief plans in support of their clients.
Ilija Kostic-Was excellent! Not only did he solve our issue, he was able to provide helpful information on what caused the issue and how to fix it.
Gorgias is the best help desk software we've ever used. It's easy to use, efficient, and has great analytics. The support team is super helpful, and there when we need them. Highly recommend this software for anyone looking to level up their customer experience.
Beast & Buckle
Upgrading to Gorgias from another helpdesk was one of the best things we've done. We'll be customers for life!
Gorgias is an amazing customer service app, it puts everything at your fingers and saves so much time. The amount of time we'd spend looking up orders when a customer emailed in was crazy. With thier template system most of our tickets can be responded to in under 10 seconds, and the customers love it!! If you are considering Gorgias to replace your current help desk, do it. Shout out to Nikola for great support too!