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We’ve been using Gorgias for our Shopify store and it has completely improved how we handle support. Everything comes into one place including email, social media, and the live chat option on our store. The chat feature is smooth and makes it easy to assist customers in real time.
What we really like is being able to set up AI workflows. You control how the AI responds, build automations around common questions, and decide exactly when an agent should step in. The handoff from AI to a human agent is accurate and feels natural, which keeps conversations clear and professional.
This is a great tool for any Shopify brand that wants organized and scalable customer support.
Thank you for the thoughtful review!
We’re so glad Gorgias is helping you centralize support and scale with confidence. It’s great to hear the AI Agent hand over to agents feel seamless and professional; that’s exactly what we aim for.
We truly appreciate the recommendation!
Love Gorgias. I’ve been using it as our customer support solution for a couple of years now, and it’s been a game changer. The AI and automation features are incredibly helpful, and I regularly rely on the analytics and tagging to stay organized and understand trends. Highly recommend.
Thanks so much, Big Bold Health!
We’re thrilled to hear Gorgias has had such an impact on your support team. We truly appreciate the recommendation!
Gorgias has helped us automate our customer support, to the point where Q4 customer support requires very little hands-on time for our team. We have been supported by Gorgias every step of the way, and it can do everything we have asked of it. When the AI makes mistakes, their team works through the issues with us, and we always get the problem sorted!
Thank you, Arcade Belts team!
We're so glad Gorgias has helped streamline your support and reduce the workload for your team. It’s also great to hear our team has been there when needed.
We’ll keep working with you to ensure everything runs smoothly!
We use Gorgias for customer support, and the AI agent has been a huge help. In a recent case, the AI fully handled a missing-item inquiry, responded quickly, asked the right follow-up questions, and resolved the issue without needing human intervention. The customer left a 5-star satisfaction rating, which speaks for itself. It’s saved our team time while still delivering a great customer experience. Highly recommend for teams looking to scale support efficiently.
Thanks so much, Anne Klein team!
We’re thrilled to hear our AI Agent is handling cases like this one so effectively, and that it’s saving your team time while keeping the customer experience strong.
We really appreciate the recommendation!
Gorgias is great and the more we use it, the simpler it becomes for us and our customers. Highly recommend
Thank you so much for the recommendation!
We’re delighted to hear that Gorgias has become easier and more intuitive for both your team and your customers over time. Creating a simpler, more efficient support experience is exactly what we aim for, and it’s wonderful to know it’s making a positive impact on your day-to-day operations.
We truly appreciate your support and look forward to continuing to grow with your team!
So happy we switched! Used Freshdesk for years and Gorgias is much better. The AI agent is great and handles many tickets without human intervention at all.
Thanks so much for this review!
It's awesome to hear the AI Agent is handling tickets with no human involvement and that the switch was the right move for you.
We’re excited to keep supporting your success!
So happy with Gorgias!!! Best investment in our customer support!
Thank you so much, team Polax! We’re thrilled to hear Gorgias has been such a great investment for your support team. That means a lot to us!
We wouldn't be able to handle our incoming customer service messages efficiently without Gorgias. It's a no-brainer. Customer support is such an important part of our business. We're a small team and the AI Agent feature helps us tremendously. Definitely recommend if you're looking to step your game up on customer support.
Thank you, team DefineMe!
We agree that Support is an extremely important team in every company and are glad to hear that the AI Agent is making a big impact for them.
Really appreciate the recommendation!
Gorgias has been a game-changer for our customer support. Their AI bot handles a big chunk of the routine questions instantly, so customers get faster answers and our team can focus on the more complex requests that actually need a human. It’s helped us cut down response times, stay more consistent, and save a ton of time day-to-day without sacrificing the quality of support. Highly recommend for any brand looking to scale customer service efficiently.
Thank you for this review!
We're truly glad to hear Gorgias has has such a positive impact on your support team. It's great that we are able to help you scale efficiently while keeping quality high, and appreciate the recommendation!
We'll keep building new cool features in 2026 too!
Gorgias' AI Agent has helped automate a significant portion of quick response tickets, while keeping our CSAT and FRT metrics sky high. It's cost-effective and easy to train and navigate - highly recommended!
Thanks so much, team Dropps!
We’re glad to hear the AI Agent is helping you automate effectively while keeping your CSAT and FRT strong. It’s great to know it’s been both cost-effective and easy to use.
We really appreciate the recommendation!
