Gorgias , 680件のレビュー

総合評価
4.4
評価レベルごとの件数
  • 評価の85%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の7%は1つ星です
2018年3月14日

We love using Gorgias. The transition from our previous platform went very smoothly and our team had no problem making the change with minimal training needed. The exciting part has been watching them realize just how much time they can save by using the macros and rules. We have a lot more of the platform to utilize, but the first month has been great and the support is 10 stars!

Paradise Fibers
アメリカ合衆国
アプリの使用期間:約1ヶ月
2017年10月18日

I think it's important to note that Gorgias is a young tool. Yes, there are a few teething issues and bugs, though nothing severe.

That said, I migrated from using Helpscout to Gorgias about one month ago and we simply love the new experience. It's more intutive, easier to manage and clearly better developed by a fantastic team. I would say it's made our customer service at least 25% more efficient than before.

What really excited me about Gorgias is how much better it's going to get as the team continue to increase the number of integrations and functionality. Bring on Instagram comments and DMs :-P

Elfish
アメリカ合衆国
アプリの使用期間:約1ヶ月
2020年4月13日

Im not sure where to start, Gorgias has been responsive since the moment I got in contact with them. Ive been involved with 3 people from Gorgias and they all seem to have high level acumen for the software. We made the change from a software we used for 4 years. Gorgias made it easy to integrate and be more organized with our customer service approach. Its also made it easy to manage my staff. When COVID-19 struck we just launched with the platform. Instead of charging us and making their money they made sure we were taken care of and gave us a special deal fro a few months. It's these types of experiences you can only hope for from a software/tech company.

Original Grain
アメリカ合衆国
アプリの使用期間:約1ヶ月
2017年7月24日

We shopped around for different customer support software and even used freshdesk for awhile. Gorgias is by far the best software if using Shopify.

Fire Parts
アメリカ合衆国
アプリの使用期間:約1ヶ月
2017年3月6日

I would just like to let you know that I tried literally EVERY helpdesk on the market - spending months and driving my admin crazy changing.

I'm so glad to have found Gorgias which is cheap,simple, uncluttered and by far the BEST thing is the auto answers (macros) with auto Shopify editing. Love it and really suits our small budget (something the others promise but don't deliver)

Elektra Bub Tots Kids Shop
オーストラリア
アプリの使用期間:約1ヶ月
2019年10月31日

Gorgias is the perfect tool for a growing e-commerce company like ours. We were looking for a central hub to manage all customer interactions and it seemed like the obvious choice. Our team has been very happy so far. Our onboarding agent (Richard) went above and beyond assisting us in setup and answering all our questions. Gorgias has all the features of the big guys with the customer service and personal touches of a small boutique company. Can recommend with confidence.

Hydroviv
アメリカ合衆国
アプリの使用期間:約1ヶ月
2018年1月31日

Great App - Easy to use interface, perfect solution to organise multiple customer channels. Fantastic integration into shopify and has improved our customer service experience. Their own customer support team delivers personal advice quickly. Would recommend.

Organica Sleep
アメリカ合衆国
アプリの使用期間:29日
2017年11月27日

So far so good! I'm thinking this app will end up paying for itself over and over with the amount of time and hassle saved. In-app chat support is second to none. I'm excited to be on-board with Gorgias!

Onetouchhomestore
アメリカ合衆国
アプリの使用期間:28日
2020年7月16日

Excellent chat service and easy to set up. The support team was highly communicative. The UI is much more modern looking than our older app.

Bear Mattress
アメリカ合衆国
アプリの使用期間:28日
2021年4月13日

Great customer service - the onboarding videos, integrated tutorials and option to chat with an agent are really helpful!

Thedrug.store
イギリス
アプリの使用期間:28日