Gorgias , 680件のレビュー

総合評価
4.4
評価レベルごとの件数
  • 評価の85%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の7%は1つ星です
2023年5月19日

The helpdesk is very fast with replies, and always help with any problems I have. If the agent is not able to fix the issue, they pass it over to those who can and always help in a timely manner. Thank you!

Noughty UK
イギリス
アプリの使用期間:約1年
Gorgias Inc.が返信しました 2023年5月24日

Team, we're so pleased to hear that you have such a great opinion about our service and the Teams. We'll do our best to keep up that way. 🙏

2023年5月24日

I use Gorgias for my eCommerce Customer Support and love it. Very simple to use and saves me so much time having all of my customer information in one place. Backed by a very friendly and helpful support team. Highly recommend!

Bar Stool Home
オーストラリア
アプリの使用期間:9ヶ月
Gorgias Inc.が返信しました 2023年5月25日

We're very grateful for your lovely comments, Team. That's exactly what we're all about and it's a great pleasure hearing that we've managed to achieve it. 🙏

2023年4月4日

We made the move from Zendesk a week ago and can already tell we made the right decision! From the onboarding to our internal reporting, this has felt like a huge upgrade. Features we were told about during our sales calls actually work in the way we hoped and we know as we learn more about the functionality, the more we will be happy with our switch. One of our main reasons to move was the Instagram integration Gorgias offers, we are thrilled to truly have our team on one screen, instead of bouncing around a bunch of apps!

Melanie Casey
アメリカ合衆国
アプリの使用期間:約1ヶ月
Gorgias Inc.が返信しました 2023年4月5日

A thousand thanks to you, Melanie! This kind of feedback is exactly what we love to see, and we’re sincerely pleased to hear that we’re delivering a 5-⭐️ service. Never ever forget that we’ll always have your back! 🤗

編集日:2023年4月10日

I contact them whenever I have any questions and they always explain things kindly and in detail. I have received a lot of help in using the Gorgias site.

COKODIVE
アメリカ合衆国
アプリの使用期間:2年弱
Gorgias Inc.が返信しました 2023年4月10日

Thank you for sharing your impressions, Team! 🙏 It’s surely amazing to hear that you’re happy with us. We'll always have your back, so if there’s anything we can do to make your experience even better, please feel free to let us know. Thank you! 🤗

2023年4月27日

Great product and very good customer service. They are always very quick with solving your issue when you reach out to support

VKTRY Gear
アメリカ合衆国
アプリの使用期間:12ヶ月
Gorgias Inc.が返信しました 2023年4月27日

You cannot even imagine how much we appreciate you taking the time to send such a lovely review. Rest assured that we’ll continue to work on maintaining top-quality service. 🙏

2023年4月25日

Absolutely incredible! The team is so fast at handling issues/fixing them and always taking suggestions for new features as well. They are SO helpful. The Gorgias system itself is a game-changer. It has allowed our team to handle customers' requests faster and create a better experience for everyone. I can't believe we went so long without Gorgias. SO thankful!

Zoe
アメリカ合衆国
アプリの使用期間:9ヶ月
Gorgias Inc.が返信しました 2023年4月27日

This is simply fantastic to hear, Zoe! Thank you so much for sharing your impressions. It’s a true honor to have you on board. 🙏 P.S. We're available 24/7 and you know where to find us. 😉

2023年3月29日

Gorgias is an amazing app and has been instrumental in our customer support team's success. Their team is always helpful. Our recent need for help with their support team was resolved efficiently and successfully.

JAXXON
アメリカ合衆国
アプリの使用期間:3年以上
Gorgias Inc.が返信しました 2023年3月30日

It is fantastic to hear that you’re enjoying our amazing platform! 🙏 If you have any idea that you’d like to us implement, or if there’s anything else we can do to make your experience even more enjoyable, we’d be more than happy to have a nice chat with you and your Team. 😊

2023年5月25日

I use Gorgias everyday and it helps me manage my work and tasks so much. The Gorgias Team as super helpful and are always so quick to respond. Highly recommend.

Gisou UK
オランダ
アプリの使用期間:約2年
Gorgias Inc.が返信しました 2023年5月25日

Truly happy to hear that you're satisfied with our service. Thank you for taking the time to review it and post such kind comments about our Team. We're truly proud of their work. ⭐️

2023年3月30日

Responsive team, with a robust platform that is regularly updated and enhanced. Gorgias has provided the tools and support our business has needed to continously scale up.

Village Craft & Candle
カナダ
アプリの使用期間:2年弱
Gorgias Inc.が返信しました 2023年3月30日

Dear Team, we truly appreciate you taking the time to share your impressions about our crew and our platform. We’re truly thrilled to see that we’re making a positive impact. We look forward to having you on board for a long time! 🙏

2023年5月31日

Easy to use and excellent customer service! Have had some issues, but customer service is fairly quick to respond and always provide a helpful answer.

Basic & More
デンマーク
アプリの使用期間:約1年
Gorgias Inc.が返信しました 2023年5月31日

Hey there! Thanks so much for the kind words and for taking the time to leave us a positive review! 🌟 We're thrilled to hear that you found our service easy to use and that our customer service has been rocking it! 💪🎉 We understand that issues can pop up from time to time, but we're always here to lend a helping hand. Thanks again for your support, and have a fantastic day! 😊