Gorgias ‑ Helpdesk & Live Chat

Happier customers. Easier workflows. Faster revenue growth.

Shopify app insights
  • Popular with businesses in the United States

From $10/month. 7-day free trial. Additional charges may apply.

App highlights

  • Speed tested: low impact to your online store

Reviews

4.4 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars

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1 - 10 of 473 reviews

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Location United States
Time spent using app Almost 3 years

I use this app daily for multiple uses within our company. The app has even introduced new special features that make it all the more worthwhile. The support team is just an added bonus as they are always prompt and efficient in addressing my needs.

Comfort One Shoes

Location United States
Time spent using app 3 months

We've been using Gorgias for a couple of months now, and it's been great. There were only maybe two hiccups while setting up the integrations, but the support team is phenomenal. Any question you have, any issue that needs addressing, they get on it and give you a resolution as quickly as possible. And every person I have dealt with from demonstrations of the product to training and support has been amazing to work with.

Undrdog Surface Products

Location United States
Time spent using app About 1 month

We love Gorgias! It has helped our business to streamline our support and help center. We love the way their website chat works by pulling useful articles by "understanding" the intent of the customer.

Roland Mouret

Location United Kingdom
Time spent using app 17 days

We're really enjoying Gorgias - the migration was super quick and smooth and the interface is very easy for out team to get to grips with. The reporting features and automated flows are a big bonus. Just waiting for Whatsapp integration to go live and then all our CS can run directly through Gorgias!

Laflore Paris

Location United States
Time spent using app 10 months

Positive experience so far. Easy to use, lots of resources, and very helpful support! I would recommend it to any business owner who is looking to improve their customer support.

PILGRIM

Location Canada
Time spent using app 16 days

Gorgias is the perfect ticketing system for ecom (especially with Shopify users) I love a good tech stack that is all integrated. Great job guys. The FB community is just a great bonus too!

Hundeliebling

Location Hong Kong SAR
Time spent using app 3 months

There is a lot zto learn about Gorgias but the team is always very helpful and gives you a fast response to your issues. The App is very unserfriendly.

Bare Bones

Location United States
Time spent using app 12 months

We have been using the Gorgias app for almost a year now, and it has allowed us to continue to grow our company without having to add customer service staff. It streamlines the whole CS process, integrating every channel of communication into one tidy but robust platform that one person can manage, allowing as much automation as we could possibly want or need, but making it completely customizable so we can maintain the personal and human touch our customers value so highly. they provide training both live and asynchronous, and when I just need to reach out to get an immediate answer, they have never failed me, even on weekends. Gorgias lives out the kind of customer service we want for our company, and they make it possible for us to do.

Jude Connally

Location United States
Time spent using app Over 1 year

Great app with really good customer service! Over the last few days I have had to reach out to customer service for a couple questions and they helped me tweak a few things in a matter of minutes!

Travelpro

Location United States
Time spent using app 5 months

We absolutely Love Gorgias! The helpdesk exceeds our expectations. It allows us to automate simple tasks, organize and assign tickets efficiently and manage our customer service department with customer care in mind. On top of all that the support team at Gorgias is very helpful and always available to assist us with our inquiries. Would highly recommend it to any team looking to streamline their customer service process especially if you use Shopify for sales.

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