Gorgias is a lifesaver. We have a lot of customer queries from different channels (Facebook comments, Messenger, Instagram, several email boxes, etc.) and Gorgias allows us to manage all of those channels efficiently. The macros and the fact that it pulls Shopify data into Gorgias is a tremendous time-saver. We love it!
Great app and customer service! Functionality is good, provides great way to make the customer service system faster and easy to gain insights!
CYSM PRO - Colombia y su Moda Mayoristas
as Powerfull and Customizable and you want or as simple and plug and play as you want. and support has always been great
Highly recommend. Gorgias is the software that I would have built for our team to streamline our customer interactions. I love how we can manage tickets from all the different platforms in one place as well as the Shopify integration that lets us have context about each customer when we interact with them. Also love the ability to do automations around when to show the chat and macros for responding to tickets. Also love the ability to filter conversations by topic (order tracking, return, defect, etc.) and sentiment (positive, negative, etc.) their support is extremely responsive and understanding. Definitely one of our favorite Shopify apps! I'm hoping for more SMS integration in the future...we love Gorgias!
Gorgias has been amazing for us. Why waste your money on Zendesk? Shopify integration is A+. Thank you to Richard and Gorgias team for all of their help and support.
Gorgias is the best support platform for businesses running on Shopify. The deep Shopify integrations are an invaluable part of our support process and saves us countless hours a month. Great support as well.
Fantastic app and fantastic support. The app is a game changer with all the automation and ease of use for my CS people. Support is great particularly during COVID time with good support to clients.
I was able to get quick, responsive and detailed help when it came to adding integrations. Nikola helped SO much !!
HERA x HERO
Gorgias is the BEST helpdesk we've used so far and we've used several other platforms before moving to them. They have the most seamless sync with Shopify (both orders and customer data) and its easy to set up macros and rules. Their internal support team is superb as well!
Incredible team, incredible software. Gorgias has always supported us and we would highly recommend to anyone looking for a new customer service platform.