I am a small business with a team of 3 or 4
I was using Zendesk for my needs in terms of customer comms and providing support through a small team.
Zendesk proved to be overly complex and beyond my needs resulting in many confusing scenarios both for customers and staff
Gorgias seems to be just right - easy to use - easy for my staff to pick up on and links nicely to shopify orders.
I have decided to use an external chat function but I am sure for many small businesses the built in chat would prove highly valuable to a totally in house solution.
Let me start by saying I wish I found this APP long time ago, it is by far the best and most reliable APP for customer service and tickets. We are getting 100-300 tickets per day and needed a solution that can work flawlessly with Shopify and here it is. On top of that the team behind the APP are amazing and very helpful and really make the whole experience amazing... I highly recommend this APP 5 Stars all the way.
Great apps, very well integrated to shopify. I put a 5 even though we can see that still some improvement could be done as the team behind the scene is really helpful and seems very dedicated. I moved out of zendesk and I am pretty happy about it :)
Fantastic! Perfect for maximising your CRM into one APP. Excellent customer service.
Macroses and simple cancel and refund buttons gave us opportunity take many outsource support managers without giving them full access to Shopify and related risks.
The only solution we have found, that has good Shopify integration, works with Facebook, e-mail and other channels and is simple to use.
Good solution for small and middle-sized online shops. (Maybe for big ones too, but I have no such to check.)
Simple in use but powerful customer support service.
We faced a problem of building Support service in the short terms. Tried Gorgias, and are using it till now. It has all the things we need: good Shopify integration and customisation abilities. Also an important thing -- Gorgias developers answer fast and are open to conversation and discussion.
So far so good! I'm thinking this app will end up paying for itself over and over with the amount of time and hassle saved. In-app chat support is second to none. I'm excited to be on-board with Gorgias!
The software is very powerful. The interface is clean and beautiful. The macros and the tagging system, which can be color-coded and searched, are quite powerful. Love it!