App is awesome, it saves so much time on customer service as it automatically gets order info from their email. You have templates. Customer service takes 4-5 times less time. Before I used Zoho and had to switch between zoho, aliexpress, shopify, shopified app. Customer support is great and they reply really fast. I recommend the app!
I have only been using it a couple of days, but so far I am very happy. Got a quick respond every time I had a question. Very friendly and helpful.
Great app! Has really helped us organize our customer service efforts. They also have a speedy response rate to any issues we may have had.
Very nice to have app to bring up your customer service to another level and great support, very fast and helpfull
Try The World
Excellent customer experience! So much is customizable and tailored to fit our needs. We look forward to continuing with Gorgias.
Johns Crazy Socks
We have been using Gorgias for a few weeks and like it more every day. Easy to use and it helps connect our team and our customers. We get great support from the Gorgias team and look forward to a long working relationship.
These guys are just outstanding. They bend over backwards for customers and go above and beyond. Such a personal experience and they clearly put CX at the forefront of what they do.
In terms of the app itself, it is amazing and incredibly easy to scale. Looking forward to working closely with them
We shopped around for different customer support software and even used freshdesk for awhile. Gorgias is by far the best software if using Shopify.
Awesome customer support app that seamlessly integrates into Shopify. We switch from Groove 6 months ago and haven't regretted it!
Really simple to use. The staff is great at answering any and all questions and open to feedback from the people who use the service. Confident that this will only get better.