Gorgias , 690 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration and centralized customer communication. They value its intuitive interface, automation features, and real-time agent performance feedback. The billing structure, based on ticket count, is beneficial for businesses with many users. However, some merchants reported issues with the onboarding process, search functionality, and phone event triggers. Despite occasional delays, the customer support team is generally praised for their responsiveness and helpfulness.
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App works great and their customer service is even better. Asked just a simple question and they went in and set everything up for me.
support team is awesome! always helpful, Gorgias makes everything easier! highly recommend, always get an answer with questions within minutes!
This app is amazing! We have been struggling trying to keep up with increased support emails and this app seamlessly integrated with our Shopify instance and allows us to automate a lot of our support responses.
We were also able to integrate our Facebook and chat support which has decreased the amount of time that our technicians must spend answering calls as well as decreased the number of applications that needed to be used to respond to everyone.
The support from the developers has been top notch and have taken our suggestions and work to implement them.
Amazing app! Gorgias = Gorgeous for sure!
Excellent customer service! They have always good answers and solutions on the problem. Very helpful!
Very helpful app and responsive team. Have only used it a couple of times, but to great success so far.
I love Gorgias! The opportunities to automate and customize your workflows are endless; CX challenges are different everywhere and I love that Gorgias gets that. Djurdjica was super helpful and got back to me right away about my question, too :)
Gorgias helps us organize support emails over our company so that we are not double helping customers to have to forward emails to the right person.
Was using Zendesk before, and Gorgias has quite a few things they do better, especially so if Shopify is in your tech stack. Highly recommend, and definitely keep an eye out on the "upcoming features" calendar as this is one of the few companies that have executed more often than not on their planned (and communicated) improvements to their platform.
We’re elated to learn that you’re enjoying your Gorgias journey and that we have exceeded your expectations! You and all the Teams out there who decided to join us are our motivation. We’ll continue to work on maintaining top-quality service. 💛
I am currently reworking a tagging system and needed back to back help today. Senka Korac gave thoughtful and expanded answers as well took the time to troubleshoot all possible avenues for future issues.
Very quick customer service on their end, and always helpful with providing details. I love that this integrates with our e-commerce platform that makes so many things automated for our staff. Easy to learn the system. Great job!!