I cannot go on about how much I love Gorgias. I was finding messages from customers across multiple social media platforms and my employees and I were constantly hunting where to answer people and so forth. THIS HAS BEEN A GOD SEND. Not only is their CEO unbelievable, he LISTENS and wants to make it user friendly. He's met with me over google chat to get me set up on multiple different integrations and looks into things i need personally. You just don't get that with many apps. I'm 100% sold and a customer for life. They are extremely quick to reach and overall a wonderful, up-to-date company that listens. You will NOT be disappointed in this app. They deserve more than 5 stars. It's the BEST app and customer service I have EVER used on shopify. KUDOS Gorgias! Romain, you're doing awesome things. Thank you a million times over for making something SO NEEDED and I am so grateful for your help and one-on-one time you've spent ensuring that things work well for me. You're 1 in a million!
Great customer service very nice right on the job Thanks
Amazing! The best chat software I have used to date!
I've only been using this for 24 hours and I can already say three things:
1) the feature set is SPOT ON for what I need as a small business. Everything I need with no extra fluff.
2) As a former SaaS developer and product manager, I especially appreciate the UI/UX, as well as the open, integration-friendly architecture.
3) Support is TOP-NOTCH. Alex has already helped walk me through many things I needed help or recommendations on.
HIGHLY RECOMMENDED. Better than ZenDesk, FreshDesk, ...
Perfect for our needs, ticketing system is simple and straightforward and it integrates right into Shopify. https://reptileslounge.com
Step One Clothing
Integrated easily with my gmail account and the chat was easily implemented onto my store. The best part is the customers details are displayed during chat
Have been using this app for a while now. Absolutely lovely professional app. It helps me a lot with customer service and management of all queries.
Great atention and cool app. Thx.
Been using Gorgias for a few days now and it's fantastic. No more flipping from Messenger to email to order lookups to solve a customer problem - everything is neatly organized within the app.
Also great support. I had a question about the app, 2 minutes later I was on a Google hangout with the support team walking me through the solution.
Gorgias is a revolutionary helpdesk. It has changed the game for our companies support management team.
Creators Label, LLC