Gorgias ‑ Live Chat & Helpdesk

The customer support platform for ecommerce

  • Popular with businesses in the United States

From $60/month. 7-day free trial. Additional charges may apply.

App highlights

  • Speed tested: low impact to your online store


4.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    90% of ratings are 5 stars
  • 4 of 5 stars
    5% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    5% of ratings are 1 stars
31 - 40 of 468 reviews

Groove Calligraphy Europe

Friendly, professional, prompt, and on point. Highly Recommend! We are using it on all 3 stores. It's been a massive game-changer

Fig Face

We have been using Gorgias for close to a year now, and it has been such a great addition to our daily operations. We have been able to build out an entirely new team dedicated to Guest support, using Gorgias as our centralized point of contact. Very user friendly, easy to integrate and install other software that your business uses, and I am very impressed by how much the Gorgias team listen to feedback and take action to always improve their product so that it serves their customers best. Every agent has been beyond helpful, and the ability to book 30 minute consult calls and attend townhall meetings makes you feel valued and supported at all times.

Essentially Natural

Never miss customer correspondence again. Best service, fast to respond. Would highly recommend them to any store looking for a well-run service that flawlessly integrates with Shopify. Would give them 10 stars if I could.

Ten Thousand

I am currently reworking a tagging system and needed back to back help today. Senka Korac gave thoughtful and expanded answers as well took the time to troubleshoot all possible avenues for future issues.


Great service and amazing customer service. I would highly recommend using this to help manage your relationships with your customers.


amazing app and amazing customer service. respond quickly, resolve everything, so so helpful !!!!!!!


Senka Korac - is a lifesaver in the customer support team! Thank you so much for the superb fast support and problem solving.


They are always extremely helpful and respond in a timely manner. Super grateful for the support staff at Gorgias that answers all of my (probably annoying) questions!

OHM Electric Bikes Canada

We were looking for more streamlined solution over Zendesk. This software is cost effective, super easy to use and install on shopify store. Great onboarding experience from local staff. Hoping the chat widget can offer more customization in future such as Pre-chat surveys.

Marbotic - EU

This app is very useful in gathering all the questions from your customers and if you need any help they are very responsive.