Gorgias ‑ Helpdesk & Live Chat , 552 reviews

Overall rating
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
January 5, 2022

Great app to manage our emails and they offer reasonable rates. Plus, the customer service is excellent!

Silver Phantom Jewelry
United States
Time spent using app: Almost 2 years
January 5, 2022

Best Shopify chat app on the market! Perfect integration with all the important players on the market. Support is blazing fast and has an answer to every question.

Brunott Juwelier
Time spent using app: 2 months
December 30, 2021

Excellent app! Easy to set up and use. Communication with our customers has been significantly improved and it's great to see how our agents are positively progressing month by month. Gorgias customer service is also excellent! There's no question they cannot answer. :) Would definitely recommend the app!

RED MILLS Outdoor Pursuits
Time spent using app: 26 days
December 29, 2021

Gorgias is a fantastic platform to operate Shopify customer support on. Nothing like it at all! I highly recommend using Gorgias for any growing company that is wanting to drive excellent customer support!

Glow Up
United States
Time spent using app: Over 1 year
December 28, 2021

I love Gorgias! The opportunities to automate and customize your workflows are endless; CX challenges are different everywhere and I love that Gorgias gets that. Djurdjica was super helpful and got back to me right away about my question, too :)

United States
Time spent using app: 10 months
December 27, 2021

I recommend using Gorgias for every merchant using Shopify! its is so intuitive and gives many tools so that even if your support team doesnt have a lot of experience Gorgias customer care team - from set up to growth is so helpful!!! and the integration is really easy. Our agents team loves using it as well!

TANAOR – Nano Jewelry
Time spent using app: 10 months
December 23, 2021

Gorgias is great overall and their support is amazing. I can't talk about one person, cause all of their support team is great. Thank you!

Time spent using app: About 1 year
December 17, 2021

Extremely happy that we switched to Gorgias. As a customer service manager, I can say with confidence that Gorgias has amazing customer service. Besides that though, it actually is a great platform with amazing easy-to-use tools. It's been a much better experience with Gorgias than any other platform we've tried. Very customizable, and if you need help setting up your tools, you can book a call with a Gorgias rep almost any time of the day. Love it!

United States
Time spent using app: 7 months
December 16, 2021

Bruh, Gorgias? Yes! Shopify + Gorgias = YES. Are you in need of Gorgias? YES! Should you consider something else for Shopify? NO.

Sproud UK
United Kingdom
Time spent using app: 10 months
December 15, 2021

Amazing app - so user friendly, everything just so easy to use and figure out. No lags, no downtimes so far, and the Customer Service is superb! Very helpful!

God's fingerprints
United States
Time spent using app: Almost 2 years