Gorgias , 679 reviews

Overall rating
4.4
Counts per rating level
  • 85% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this customer service app for its seamless integration with Shopify and user-friendly interface. They value its automation features, cost-effective ticket-based billing, and the ability to centralize communication from various channels into one inbox. The responsive customer support team and the live chat feature are also appreciated. Many report significant improvements in customer service efficiency after using the app.

April 27, 2023

Great customer service. Some app partners we have are very dismissive when I reach out to them, but Gorgias always goes above and beyond to make sure there is clarity and that I actually understand the answer. Special should out to Emilija who assisted me on my last inquiry : )

Evelyn & Bobbie
United States
About 1 year using the app
Gorgias Inc. replied May 3, 2023

Thank you so much for your lovely comments, Team. We'll make sure to pass this on to our amazing Emilija. 🙏 Our entire team does their very best to leave you feeling that way after contacting us, and we couldn't be happier to learn that we're doing a good job. Feel free to reach out to us if there is anything that we can help you with, as we're here 24/7. 🤗

July 7, 2023

It works fine! This is the third helpdesk app I worked with and I’m very pleased. It is deeply integrated with Shopify so you can do a lot from the help desk app, makes it great to work with. Also works fine with the Shopify contact form which was not the case with the earlier helpdesk apps. Great customer support.

Twinkles Dental Jewelry
Sweden
5 months using the app
Gorgias Inc. replied July 7, 2023

Thank you, team! 🙏

That's exactly what we strive to achieve and we are glad to learn that our efforts are reflecting that. Our Support Team is available 24/7, and they're always ready and more than happy to help with any query you may have. We hope you continue to enjoy Gorgias for many more years to come. 💛

August 22, 2023

I am absolutely thrilled to give a 5- star review to this exceptional service provider. Their product quality as well as customer service is outstanding. I can confidently say that this service provider has won me over as a loyal customer.

Ombisi - The Gadget Store
Kenya
5 months using the app
Gorgias Inc. replied August 24, 2023

Oh, my! What more can one ask for? 😆

Team, thanks so much - we're happy to hear that you've had such an amazing ride with us. That's what we're all about and it's a true pleasure that you've recognized that.

We're sending you a lot of virtual hugs! 🤗

June 21, 2023

Moving from Zendesk to Gorgias has been the most wonderful experience!

It is so intuitively easy to use and this is so useful when training new staff members who have picked it up so quickly.

It has really transformed our customer service experience for both customers and our team - thank you so much for a fantastic product!!

Natio
Australia
About 1 year using the app
Gorgias Inc. replied June 23, 2023

You simply couldn't have made a better choice, right? ✨

We're simply blown away by this phenomenal review! Learning how our platform has been such a game-changer for you and your team is so wondrous.

We'll do our best to keep up that way - to continue to live up to your lovely impression of us. 💛

August 7, 2023

Great customer support; they were able to help with issues integrating into the new system quickly and efficiently! Although my team has been having technical issues in some areas, the support team has been very helpful in getting us back on track.

Freedom Street Garage
United States
3 months using the app
Gorgias Inc. replied August 9, 2023

Hey, Freedom Street Garage Team (simply loving the name)! 😉

Thank you so much for taking the time to let us know of the great experience you had with our Integrations Team. It's highly appreciated. We're very proud of the way our Crew works and we're always happy to hear that they've managed to reach your expectations.

Here's to many more years in front of us! 🥂

March 19, 2024

Great customer service app. Easy to use and install. Great customer service on their end too. Very impressed.

Silverette Usa
United States
Gorgias Inc. replied March 21, 2024

Silverette Usa Crew,

We're delighted to hear that you found our platform easy to use and install, and that you were impressed with our level of customer service. 🙏

Thank you for taking the time to share your experience! If you have any questions or need further assistance, don't hesitate to reach out. We're always here to help! 🤗

May 3, 2023

Service was quick and was able to get this issue solved promptly! It was nice that they provided photos, but I did notice that their settings looked different from ours, so that did make it a little confusing since we did not have the same options available. However, they were still able to get us to the right spot.

RipSkirt Hawaii
United States
4 months using the app
Gorgias Inc. replied May 8, 2023

Thanks a lot for taking the time to share your experience with us. 🙏 We're endlessly proud of all our teams. When it comes to the details you pointed out regarding the difference that you were able to notice, we'll surely pass it on to the team in charge as a valuable feedback. 🤗

April 24, 2023

Such a great team! Their support agents are quick and helpful, as well as our awesome CSM! I definitely appreciate the town hall meetings and how client-focused the whole team is at Gorgias. They're always eager to hear from their clients and always pushing to make the app better for us.

Clare V.
United States
Almost 2 years using the app
Gorgias Inc. replied April 27, 2023

Dear Clare, it’s super-duper amazing to hear that you love Gorgias! This is simply music to our ears. Please feel free to get in touch whenever you need any assistance. We'll always be at your disposal. 🤗

April 10, 2023

We are a small online store, but would rate Gorgias very highly. The App works great for our small team, making it easy to work together to swiftly resolve customer issues. Customer support has been excellent from Gorgias both with implementation, which we found quite easy and the ongoing support for when we need help. Rules and Macros have saved us loads of time, and the Self Service help desk is a great help too. Before we used a much cheaper app that did not have the functionality, but didnt have the investment. But we have spent more, but saved more time as we grow. We are glad to have made the move.

TAPP Water (Malta) Ltd
Malta
3 months using the app
Gorgias Inc. replied April 10, 2023

This is simply music to our ears. It is always a pleasure to learn that our hard work is recognized and appreciated by our customers. 🙏 We are sincerely grateful to you for choosing us in the first place and for sharing your story. Let's keep growing together! 💛 #TAPPHeroes

June 19, 2023

Customer service through Gorgias is very responsive and they always have a solution. They also encourage feedback and I have seen the implementation of feedback given on multiple occasions.

millyandcoup
Australia
Over 2 years using the app
Gorgias Inc. replied June 20, 2023

That's surely what we're all about - an amazing platform and the Greatest Support Team. Thanks for confirming that we've achieved that, we truly appreciate it. 🤗