Meilleur helpdesk pour des PME/start-up e-commerce.
Bien que les features ne rivalisent pas encore assez avec celles proposées par Zendesk (sur le live-chat notamment), je note énormément de points positifs :
- Service-clients disponible
- Plusieurs intégrations très simples à mettre en place (shopify, recharge, aircall)
- tarification par nombre de tickets
- un outil très complet (macro, rules, csat notification, dashboard, vues).
Step One Foods
We really like this application. It's transformed our customer support to have metrics surrounding our efforts. Great support by Gorgias and onboarding was a breeze.
Tina is THE BEST! She was more than happy to assist me with a few things and made my busy day a lot easier. Thank you for being there!
Gorgias is great! Really helpful CS as well. They have been amazing, especially during COVID19 times.
This is the best customer service app that I ever used! the price is very high but worth it.
We use this app to help organize and automate some customer replies and it is awesome so far. Great support too.
Total Ink Solutions
Great software! Makes chat and support much easier to work with clients. Thank you for the excellent support staff as well!
Grow Young Shop
This is the best customer service app we have used. It's great to have all emails & chats in one place. The Gorgias customer service team has also done an excellent job with answering any questions we have had. Thanks Gorgias!!
The best app if you want to give a great experience and support to your customers, the macros are the best thing, no other app can do what this can. They just pull all data from Shopify and it's at a glance.
Gorgias is wonderful - has reduced my customer service teams volume by a ton since switching off Zendesk. They also have been extremely supportive during the COVID situation. HIGHLY RECOMMEND!