Gorgias ‑ Helpdesk & Live Chat

Happier customers. Easier workflows. Faster revenue growth.

Shopify app insights
  • Popular with businesses in the United States

From $10/month. 7-day free trial. Additional charges may apply.

App highlights

  • Speed tested: low impact to your online store


4.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars

Filter and sort reviews

61 - 70 of 471 reviews


Location Germany
Time spent using app Over 1 year

I really like the scope of updates, very supportive customer care, and a great app in general! Recommend to everyone :)


Location United States
Time spent using app About 2 years

The response was quick, clear, and supportive. I was given a video, screenshot, and explanation to my question.


Location United States
Time spent using app About 1 year

So happy with Gorgias! It has the most helpful integrations and is a great platform to handle multiple CS inquiries in one place. Instead of using 23948723 different services or opening yet another tab, you can just handle everything right in Gorgias. So useful!


Location Germany
Time spent using app 3 months

The customer support team is really awesome. I was having a very frustrating time integrating my pages. At first, I blamed the app, but little did I know that the problem was on my end all along. Thanks to Tamara Zaric, Hannah Hermosa, Milan Kokanovic, Violeta Tubio my pages were eventually integrated. I have already recommended them to all my friends...

Bortex Fine Tailoring

Location Malta
Time spent using app 10 months

I found this app to be super efficient with its macro intelligence and always found the needed help from the customer service!

Formex CHF

Location Switzerland
Time spent using app 9 months

The single best app we use on Shopify. It saves us so much time in customer support by centralizing all the customer support channels. Their live chat support is the best of any app we've been using.

The Dude's Threads

Location United States
Time spent using app 12 months

Really keeps customer service organized. Macros and automations are amazing and have saved us probably thousands of hours of labor. Can't recommend the software highly enough. Outstanding service as well.

Madson Of America

Location United States
Time spent using app Over 1 year

Gorgias is super easy to use and their support is even better! Milan K just helped me with the quickness and explained everything thoroughly. We LOVE Gorgias and you will too! Keep it up guys and gals!

Vionic Shoes Canada

Location Canada
Time spent using app 4 months

We switched over to Gorgias at the beginning of the year and haven't looked back! My favorite part is having access to all of the Shopify info while responding to Tickets. It's also such a time saver being able to issue refunds in Shopify from Gorgias. My other favorite, is the Chat Support. Quick. Throughout and uber friendly :)


Location France
Time spent using app 12 months

Gorgias is perfectly integrated with Shopify, it's a must-have.
Customer service is helpful and responds quickly.