Overall rating Based on 256 reviews
Can highly recommend. Streamlined all of our customer service! Various channels, rules and signatures can easily be set up as well.
One of the must-have App for Shopify! The automations are saving our customer service team an unbelievable amount of hours of work every week.
KeySmart - Premium Key Holders
We've been using Gorgias for about a year now and we cannot recommend it enough. Both our social media and customer support teams use Gorgias to handle inbound tickets from multiple channels. The thing we especially like is that issues/bugs get resolved quickly and that the guys are open to suggestions.
Epically easy to set up and everything integrates into one place. We have multiple brands and Gorgias enables us to talk to all of our customers through one platform. Integrates with shopify AND you can message back facebook, instagram and have chat. PLUS it's reliable. NONE of our emails have gotten lost which they had on another app we were previously using.
Diamond Painting Club
Love how it directly integrates with Shopify and has automatic responses built in. 1000 times better than zendesk.
Do wish there was a phone system integrated also, only one that links you need minimum of 3 lines, I get maybe 3 phone calls a week.
Today I am celebrating my 1 month anniversary with Gorgias and I couldn't be happier. Mind you we migrated 4 separate Zendesk Basic accounts into 1 Multi-Store Gorgias Pro Account but the process could not have been more seamless and their team continues to exceed expectations at every opportunity. Mind you, in parallel we we operating with reduced personnel BUT I'm confident that without Gorgias we would not in the healthy state we are today in addition to the tremendous improvement we saw in our KPIs, see below:
Of our 4 stores existing within our 1 Gorgias Advanced account we've seen:
- 60-90% improvement in 1St Reply Time, 145 HRS w/Zendesk vs. 18 HRS with Gorgias
- 90% improvement improvement in Avg Open tickets a Day, 255/day w/Zendesk vs. 27/day w/Gorgias on avg
-20-40% improvement in % Tickets Solved, 59% w/Zendesk vs. 85% on avg w/Gorgias
Net/Net: You can't beat the price, intuitive interface, the modular flexibility, nor the support level. Best decision we made this year
Gorgias always impresses us at Run Gum. From integrations, to chat, to automation. This is the best Customer Support app we have used... and we have used them all at some point.
Gorgias has better Shopify and social media integration than our previous Helpdesk (ReAmaze), making it worth the extra $$/month. The ability to customize macros and rules is excellent as well. Analytics functions are also more complex than our previous app.
We did have a few bugs when we first launched the app- the Gorgias team helped us out but it did take a few days to remedy. Some of the options aren't terribly intuitive but it seems like with a bit of practice in the app you can figure out these nuances.
This is the best tool for customer service! Highly highly recommend. We'd tried Zendesk, but this was so much better and much more affordable. Thank you to the Gorgias team for helping us drastically reduce our response time. This tool is amazing!
A great messaging tool for businesses, the interface is simple and easy to understands. The snooze option is a definite plus with keeping the flow of tickets organized and clutter-free. Also, appreciate how easy it is to tag tickets without too many rules to do so.