Gorgias , 690 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration and centralized customer communication. They value its intuitive interface, automation features, and real-time agent performance feedback. The billing structure, based on ticket count, is beneficial for businesses with many users. However, some merchants reported issues with the onboarding process, search functionality, and phone event triggers. Despite occasional delays, the customer support team is generally praised for their responsiveness and helpfulness.
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After having moved from Zendesk to Gorgias, our efficiency in answering tickets, tagging, and improving our customer support in general skyrocketed. Gorgias's UI is intuitive and easy to use, which allowed other team members to onboard without too much time spent training. The integrations with all the apps we use is also a huge plus! Highly recommend giving Gorgias a try!
The very few times we've needed help or had an issue, the live chat has been speedy, efficient and resolved our issue handily.
I really love this app to communicate with our customers, it makes for everything being connected ,so that I spend less time looking for their orders and more time helping them with the issue at hand. I wish there were some way to have internal notes as an option, all in one place maybe on the right-hand side at the top so that all you have to do is click a button and see everything that was written internally. Other than that, the CSR are very responsive. Nice app.
Due to increased support emails, we decided to try out Gorgias. We were pleasantly surprised by how well it integrates with Shopify, order data and customer data - everything gets pulled into Gorgias.
Beside that, we also integrated Facebook support and Live chat support - this drastically decreased amount of support emails we received.
What i liked the most is the support we received from developers, not only they answered all the questions, but also implemented a missing function we suggested - great work.
This app is incredible, It cut my workload by 70% and make our customer service much more efficient. There own customer service is the best yet I have received from Shopify apps!
Top support system with great functionality and support, features and refinements constantly being added.
Simple and intuitive, customer service has been prompt and effective. Great tool for small teams!
Incredible team, incredible software. Gorgias has always supported us and we would highly recommend to anyone looking for a new customer service platform.
I had a query and was helped by Emilija B, who was fantastic, my problem was solved in minutes and I was given clear easy to follow information. 5 star to Emilija B is well deserved! Thanks again for the help, Sam :)
We really love the strong integration with Shopify and the responsiveness of the Gorgias team. We made the switch over to Gorgias from Zendesk and are very happy we did!