Gorgias ‑ Helpdesk & Live Chat , 592 reviews

Overall rating
4.4
Counts per rating level
  • 88% of ratings are 5 stars
    521
  • 4% of ratings are 4 stars
    26
  • 1% of ratings are 3 stars
    4
  • 1% of ratings are 2 stars
    4
  • 6% of ratings are 1 stars
    37
November 17, 2021

Customer Support is top notch which is a very important part of any CSM platform. So far I'm pretty happy with the platform overall. It doesn't have as many bells and whistles, but it does well on what it focuses on.

Trot Pets
United States
Time spent using app: About 1 year
November 16, 2021

Always improving and getting better, great customer service and constant support, very easy to work with!

Enjoy Flowers
United States
Time spent using app: About 1 year
November 12, 2021

Gorgias Customer Service is excellent and their product is super helpful for our customer service agents. Senka answered my questions in a loom video in a timely, super helpful way and we were good to go. Highly recommended.

Austin and Kat
United States
Time spent using app: Almost 2 years
November 8, 2021

Friendly, professional, prompt, and on point. Highly Recommend! We are using it on all 3 stores. It's been a massive game-changer

Groove Calligraphy Europe
United Kingdom
Time spent using app: 12 months
Edited November 5, 2021

We have been using Gorgias for close to a year now, and it has been such a great addition to our daily operations. We have been able to build out an entirely new team dedicated to Guest support, using Gorgias as our centralized point of contact. Very user friendly, easy to integrate and install other software that your business uses, and I am very impressed by how much the Gorgias team listen to feedback and take action to always improve their product so that it serves their customers best. Every agent has been beyond helpful, and the ability to book 30 minute consult calls and attend townhall meetings makes you feel valued and supported at all times.

Fig Face
Canada
Time spent using app: About 1 year
November 3, 2021

Never miss customer correspondence again. Best service, fast to respond. Would highly recommend them to any store looking for a well-run service that flawlessly integrates with Shopify. Would give them 10 stars if I could.

Essentially Natural
South Africa
Time spent using app: 8 months
November 2, 2021

I am currently reworking a tagging system and needed back to back help today. Senka Korac gave thoughtful and expanded answers as well took the time to troubleshoot all possible avenues for future issues.

Ten Thousand
United States
Time spent using app: 9 months
November 1, 2021

Great service and amazing customer service. I would highly recommend using this to help manage your relationships with your customers.

RobeCurls
United States
Time spent using app: About 1 month
October 27, 2021

amazing app and amazing customer service. respond quickly, resolve everything, so so helpful !!!!!!!

Soufflé
France
Time spent using app: About 1 month
October 27, 2021

Senka Korac - is a lifesaver in the customer support team! Thank you so much for the superb fast support and problem solving.

HAIRTWO
Lithuania
Time spent using app: Almost 2 years