Gorgias , 687 reviews

Overall rating
4.3
Counts per rating level
  • 85% of ratings are 5 stars
    585
  • 5% of ratings are 4 stars
    35
  • 1% of ratings are 3 stars
    7
  • 1% of ratings are 2 stars
    8
  • 8% of ratings are 1 stars
    52
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration and centralized customer communication. They value its intuitive interface, automation features, and real-time agent performance feedback. The billing structure, based on ticket count, is beneficial for businesses with many users. However, some merchants reported issues with the onboarding process, search functionality, and phone event triggers. Despite occasional delays, the customer support team is generally praised for their responsiveness and helpfulness.

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