Reviews (613)

Overall rating
4.3
Counts per rating level
  • 84% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the AI and automation features for efficiently handling routine queries, allowing focus on complex issues and improving response times and customer satisfaction. They praise its seamless Shopify integration, customization options, and responsive support team. The user-friendly platform includes AI-suggested replies and real-time workflow adjustments, enhancing customer interaction management across multiple channels and positively impacting business metrics.

November 15, 2023

Sun Home Saunas
United States
21 days using the app
Gorgias Inc. replied November 17, 2023

5 stars speak louder than words!

We truly appreciate your feedback and look forward to providing excellent service in the future as well. 😊🌟

February 23, 2024

Highland Tactical
United States
14 days using the app
Gorgias Inc. replied February 25, 2024

Dear Highland Tactical,

Thank you so much for taking the time to leave us a stellar 5-star review!

Your feedback means a lot to us, and it motivates our team to continue delivering excellence. We appreciate your support and are delighted to have you as a valued client.

If there's anything in particular that you like, or if you have any suggestions for improvement, we'd love to learn more about it.

Thank you for choosing Gorgias! 🤗

February 22, 2024

Upway France
France
Over 2 years using the app
Gorgias Inc. replied February 24, 2024

Hi, Upway France!

Thank you so much for taking the time to leave us a 5-star review!

We're thrilled to hear that you had a positive experience with our Team. Your feedback is incredibly valuable to us, and it motivates us to continue delivering exceptional service.

We look forward to having you on board for a long time. 🌟

May 7, 2025

Sud Express
France
About 1 year using the app
Gorgias Inc. replied June 2, 2025

Hi Sud Express!
Thank you for your 5-star review! We truly appreciate your support! 🙏🏼

Count on our team for any help with your Gorgias platform. ⭐️

April 19, 2024

Packraft Europe
Austria
2 months using the app
Gorgias Inc. replied April 22, 2024

Thank you so much for your glowing review! ✨

We truly appreciate your support and are delighted to know you had a great experience.

Looking forward to having you on board for a long time!