Centralize customer requests
Facebook, Instagram, Emails, live chat, SMS, and even calls: stop switching all day long and solve all customer requests from one place.
Reduce response time by 43%
Use pre-made templates that include customer data like shipping and order details to address any question in 2 clicks.
Automate 40% of your support
Stop losing time by responding to recurring request and let Gorgias answers questions like "Where is my order" with a personalized message.
Acerca de Gorgias ‑ Live Chat & Helpdesk
The Best Customer Service and Live Chat Help desk For Shopify And Shopify Plus
Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.
Using Gorgias gives your customer support team a true all-in-one help desk experience across email, live chat, phone, Facebook, Instagram, contact us page in one unified view to streamline your support tickets, saving you time and money.
As opposed to solutions like Zendesk or Freshdesk, Gorgias has an extremely powerful integration with Shopify and Shopify Plus, so that you can see order details for a customer, and refund, cancel, duplicate orders without leaving the help desk app.
Connect the most popular apps to allow you to cancel recurring subscriptions, modify loyalty points, and more functionality, without leaving your help desk!
Use templates, automation, rules, and macros to cut support time. Your support team will be more productive and your customers will love you for it.
Provide Customer Service On Every CRM Channel
- Manage conversations from email, live chat, phone, and social in one helpdesk
- See the full customer live chat and message history across different channels in one view
- Support for multiple stores
Cut Customer Support Time In Half
- Respond instantly with live chat
- See customer support details and orders right next to the ticket
- Respond in one click using pre-made templates
- Use Macros (variables like order status, shipping date, etc.) to pre-fill answers
Eliminate Ticket Backlog
- Set up automated responses & bot to common tickets like “where’s my order?”
- Create rules to manage your inbox, like tagging a ticket as urgent if it has the word ‘refund’
Increase Conversions And Revenue
- Live Chat with customers currently on your store
- See which pages they're on and their purchase history
- Trigger Live chats and contact form on important pages, like the checkout and soon use Apple Pay
Do More Than Reply
- Integrate other apps to your customer service app: loyalty, payment, shipping, ping & apple pay (soon)
- Perform actions like awarding loyalty points without leaving the chat
- Cancel, refund, or duplicate orders with a click from inside Gorgias
Se integra con
Ver la aplicación en acción.
Explora cómo funciona la aplicación en un ejemplo de tienda.Ver ejemplo de tienda
Precio 7 días de prueba gratis
o $50/mes se factura $600 una vez al año
$25 per each additional 100 tickets
o $250/mes se factura $3,000 una vez al año
$23 per each additional 100 tickets
o $625/mes se factura $7,500 una vez al año
$14 per each additional 100 tickets
* Todos los cargos se facturan en USD. Los cargos recurrentes, incluidos los costos mensuales o los cargos basados en el uso, se facturan cada 30 días.
Reseñas más recientes
Vladimir was helpful and patient, he tried to understand my needs and we ended up finding a solution to my issue.
Ognjen Mitrovic has been so supportive to me as a new user on Gorgias. He has been patient with all of my questions and made me feel confident about using the software. I'm grateful to have his guidance!!
I used the live chat for help with rules/macro automation. Vlad figured out the problem and was able to help me get the rule sorted out right away. Thank you again!