Gorgias ‑ Live Chat & Helpdesk

Gorgias ‑ Live Chat & Helpdesk

Gorgias

Customer Support, Helpdesk & Live Chat for #1 Customer Service

4.7 별 5개 중(478 리뷰)

Centralize customer tickets

Facebook, Instagram, Emails, live chat, SMS, and even calls: stop switching all day long and solve all support requests from one place.

Reduce response time

Use pre-made templates that include customer data like shipping and order details to address any question in 2 clicks.

Automate your support

Stop losing time by responding to recurring request and let Gorgias answers questions like "Where is my order" with a personalized message.


Gorgias ‑ Live Chat & Helpdesk 정보

The Best Customer Support and Live Chat Help desk For Shopify And Shopify Plus - Used daily by 7200+ Shopify brands.

Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.

Using Gorgias gives your customer support team a true all-in-one help desk experience across email, live chat, phone, Facebook, Instagram, contact us page in one unified view to streamline your support tickets, saving you time and money.

As opposed to solutions, Gorgias has an extremely powerful integration with Shopify and Shopify Plus, so that you can see order details for a customer, and refund, cancel, duplicate orders without leaving the help desk app.

Connect the most popular apps to allow you to cancel recurring subscriptions, modify loyalty points, and more functionality, without leaving your help desk!

Use templates, automation, rules, and macros to cut support time. Your support team will be more productive and your customers will love you for it.

Provide Customer Service On Every CRM Channel

  • Manage conversations from email, live chat, phone, and social in one helpdesk
  • See the full customer live chat and message history across different channels in one view
  • Support for multiple stores

Cut Customer Support Time In Half

  • Respond instantly with live chat
  • See customer support details and orders right next to the ticket
  • Respond in one click using pre-made templates
  • Use Macros (variables like order status, shipping date, etc.) to pre-fill answers

Eliminate Ticket Backlog

  • Set up automated responses & bot to common tickets like “where’s my order?”
  • Create rules to manage your inbox, like tagging a ticket as urgent if it has the word ‘refund’

Increase Conversions And Revenue

  • Live Chat with customers currently on your store
  • See which pages they're on and their purchase history
  • Trigger Live chats and contact form on important pages, like the checkout and soon use Apple Pay

Do More Than Reply

  • Integrate other apps to your customer service app: loyalty, payment, shipping, ping & apple pay (soon)
  • Perform actions like awarding loyalty points without leaving the chat
  • Cancel, refund, or duplicate orders with a click from inside Gorgias

Easy to install

Gorgias is compatible with both Shopify configurations: Traditional and Headless Commerce (Custom Storefronts).

Related to: Customer support, Customer service, Helpdesk, ticketing, Live chat, chatbot & Automations.

통합하기

  • ReCharge,
  • Shipstation,
  • Messenger,
  • Aircall,
  • LoyaltyLion,
  • +20more

작업 중인 앱 보기

예제 스토어에서 앱 작동 방법을 탐색합니다.

예제 스토어 보기

미디어 갤러리

지원

가격 7 일간 무료 체험

모든 가격 옵션 보기

Basic plan

$60/월

또는 연당 $600 로 $50/월 청구

$25 per each additional 100 tickets

  • Unlimited Customer support agents
  • 350 tickets per month included
  • Live Chat
  • Customer Service

Pro plan

$300/월

또는 연당 $3,000 로 $250/월 청구

$23 per each additional 100 tickets

  • Unlimited Customer support agents
  • 2000 tickets included
  • Live Chat
  • Customer Service

Advanced plan

$750/월

또는 연당 $7,500 로 $625/월 청구

$14 per each additional 100 tickets

  • Unlimited Customer support agents
  • 6000 tickets included
  • Live Chat
  • Customer Service

* 모든 비용은 USD로 청구됩니다.
** 월별 혹은 사용자 기반 청구를 포함한 반복 청구 금액은 30일 마다 청구됩니다.

4.7 별 5개 중

전체 평가는 앱의 현재 상태를 반영합니다. 여기에는 모든 앱 평가가 포함되지만 가장 최근의 평가에 우선순위가 있습니다.

  • 5 별 5개 중
    평가의 90%는 별점 5 입니다.
  • 4 별 5개 중
    평가의 5%는 별점 4 입니다.
  • 3 별 5개 중
    평가의 1%는 별점 3 입니다.
  • 2 별 5개 중
    평가의 0%는 별점 2 입니다.
  • 1 별 5개 중
    평가의 4%는 별점 1 입니다.

가장 최근 리뷰

The Porter Collective

ThePorterCollective.com
The Customer Support at Gorgias is readily available and very helpful. There are sometimes lags in the responses (hence 4, not 5 stars) but the replies are spot on, leading me generally is the right direction. The app works very well. It took me a bit to get the hang of it but now it's invaluable. Thanks!

ASRV

They are always extremely helpful and respond in a timely manner. Super grateful for the support staff at Gorgias that answers all of my (probably annoying) questions!

OHM Electric Bikes Canada

We were looking for more streamlined solution over Zendesk. This software is cost effective, super easy to use and install on shopify store. Great onboarding experience from local staff. Hoping the chat widget can offer more customization in future such as Pre-chat surveys.