Gorgias

Gorgias

Cena
Od $10 /měsíc. Zkušební verze zdarma.
Důležité informace
Oblíbené u firem ve Spojených státech
Funguje s nejnovějšími motivy
Hodnocení
4,3 (702)
Vývojář
Gorgias Inc.

Empowering brands to grow through AI-powered CX

Gorgias empowers ecommerce brands to grow through AI-powered customer experience. With Gorgias, you can guarantee that you’ll be able to get setup quickly, and avoid the complex onboarding of other providers. Gorgias offers users a single platform to manage every aspect of customer support, allowing agents to focus on driving sales.

Gorgias empowers ecommerce brands to grow through AI-powered customer experience. With Gorgias, you can guarantee that you’ll be able to get setup quickly, and avoid the complex onboarding of other providers. Gorgias offers users a single platform to manage every aspect of customer support, allowing agents to focus on driving sales. více
  • Every conversation, all in one place: Connect 100+ apps into Gorgias
  • Automate your customer support: Easy-to-set-up AI for on-brand messaging.
  • Turn shoppers into repeat customers: Increase GMV with personalized campaigns
  • Create, duplicate, edit, and refund Shopify orders directly within Gorgias
  • Automatically insert customer data straight from Shopify into your responses
Důležité informace
Oblíbené u firem ve Spojených státech
Funguje s nejnovějšími motivy

Jazyky

angličtina

Tato aplikace není přeložena do jazyka čeština

Funguje s:

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Posílání zpráv v reálném čase

AI chatovací boty, Živý chat, SMS, E-mailový chat, Sociální sítě, Nahrávání souborů, Analytika agentů, Užitečné informace o zákaznících

Automatizované odpovědi

Obnovení košíku, Slevy, Nejčastější dotazy, Pozdravy, Doporučené produkty, Rychlé odpovědi, Žádosti o recenze, Aktualizace objednávek, Cross-selling, Upselling

Přizpůsobení

Barva a písmo, Emoji a nálepky, Okno chatu, Otevírací doba, Uvítací zprávy, Tlačítka chatu, Označování štítky, Přiřazení chatu, Toky chatu, Avatar agenta

Kanály

E-mail, SMS, Živý chat, Chatovací bot, Telefon, Sociální sítě, Samoobslužné, Centrum nápovědy, Kontaktní formulář, Nejčastější dotazy

Automatizace pracovního postupu

Automatické odpovídání, Šablony odpovědí, Odpovědi pomocí AI, Prodej vstupenek, Automatické přiřazení, Spouštěče založené na pravidlech, Označování štítky, Detekce spamu, Sledování objednávek

Cena

Starter plan

$10 / měsíc

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

7denní zkušební verze zdarma

Basic plan

$60 / měsíc

nebo $600/rok s úsporou 17 %

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

7denní zkušební verze zdarma

Pro plan

$360 / měsíc

nebo $3,600/rok s úsporou 17 %

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

7denní zkušební verze zdarma

Advanced plan

$900 / měsíc

nebo $9,000/rok s úsporou 17 %

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

7denní zkušební verze zdarma

Všechny poplatky jsou fakturovány v měně USD. Opakované poplatky a poplatky založené na použití jsou fakturovány každých 30 dní. Zobrazit všechny cenové možnosti

Recenze (702)

Celkové hodnocení
4,3
Počty podle úrovně hodnocení
  • 85 % hodnocení s 5 hvězdami
  • 5 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 8 % hodnocení s 1 hvězdami
12. září 2024

After testing the app thoroughly, I have found that while there are some limitations, it's still a great app overall. I highly recommend it due to its intuitive and easy-to-use interface, as well as the great customer support Gorgias provides!

Customflags.com
Spojené státy
Doba používání aplikace: 28 dny
Vývojář Gorgias Inc. odpověděl 16. září 2024

Dear Team,

Thank you so much for taking the time to provide such detailed feedback! We’re delighted to hear that you find our app intuitive and easy to use, and that our customer support team has met your expectations. We also appreciate your insights regarding the app’s limitations, and we’ll take them into account as we work on future improvements.

If you have any further suggestions or need assistance, please feel free to reach out anytime! 🙏

13. červen 2024

Great support team. Very knowledgeable. Helped sort out technical issues with great attention to details.

Tulipanes Chile
Chile
Doba používání aplikace: Více než 3 roky
Vývojář Gorgias Inc. odpověděl 17. červen 2024

Dear Tulipanes Chile Team,

We pride ourselves on our attention to detail and technical expertise, and it's wonderful to know that these efforts made a positive difference for you.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help! 🙏

17. září 2024

It's so frustrating... The pricing structure that they show on their own website is VERY misleading. By moving the sliding bar to tell them how much interactions you expect, it looks like you get 160 tickets a month for $10. This isn't the case. It took me to send customer support a screenshot for them to clarify that it's $10 for 50 tickets then $0.40 per additional ticket. Their justification on this was that the best option is to stay on the $10 a month then pay $44 as that's better than paying $60 a month on the next plan up!
The next option is $60. We are off back to help crunch as we know where we are with billing!
They pride themselves on transparency... Would be good if they started out being honest and transparent from the beginning!

FOX & WOLF
Španělsko
Doba používání aplikace: 3 dny
Vývojář Gorgias Inc. odpověděl 20. září 2024

Hello, Fox and Wolf Team.

Thank you for taking the time to share your feedback. We sincerely regret to hear that you found our pricing structure misleading.

We appreciate you pointing out the confusion regarding the sliding scale and ticket pricing. Your feedback is invaluable, and we will ensure it’s brought to our Team to improve our communication. We want our clients to have a clear understanding of what to expect, and we regret that wasn’t the case for you.

Once again, we're truly grateful for your input.

Datum úprav: 12. červen 2024

I must've played the customer experience roulette and lost. I have been trying to add phone service to my current subscription and had some questions about setup, but the level of support experience that I'm getting does not reflect the positive reviews here. Since when do you have to follow up to your own questions? I'm very disappointed.

Edit: I had a feeling that this was an isolated case, but they reached out to me, and I was immediately put on the right track. I appreciate that Gorgias really pays attention to its customer base, and I'm happy with the results.

SewHungryhippie
Spojené státy
Doba používání aplikace: Téměř 2 roky
Vývojář Gorgias Inc. odpověděl 12. červen 2024

Hello, Team.

We highly appreciate you taking the time to share your experience, and we regret to know about the distress you’ve encountered.

The support you received certainly does not reflect the standard of service we strive to provide.

We understand your concerns and want to ensure you receive the assistance you need. We have offered a call to help resolve your setup questions more effectively. Please let us know about a convenient time in your response to our email, and we will ensure one of our Senior Support Specialists is available to assist you promptly.

Your feedback is invaluable, and we are committed to improving our support services. We appreciate your patience and the opportunity to make things right.

***************************************

Updated:

Dear Team,

We're couldn't express how grateful we are to see that you came back and updated your review. We're simply beyond thrilled to learn that our team was able to address your concerns promptly and effectively. At Gorgias, we pride ourselves on our commitment to our customers, and it's wonderful to know that our efforts have made a positive impact on your experience.

We truly appreciate your kind words and are delighted that you're happy with the results. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! 🙏

29. květen 2024

The app was great

C-IN2 New York
Spojené státy
Doba používání aplikace: Více než 2 roky
Vývojář Gorgias Inc. odpověděl 31. květen 2024

Thank you so much for your kind words!, C-IN2! 😻 We're thrilled to hear that you found Gorgias to be great. Your feedback means a lot to us and motivates our team to keep improving. If you have any suggestions or need any assistance, feel free to reach out to our Support team!

Podpora

Partner Gorgias Inc. může zodpovědět všechny otázky k aplikaci Gorgias.

Vývojář

Gorgias Inc.

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

Zdroje

Tento vývojář nenabízí přímou podporu v jazyce Čeština.

Uvedena

1. březen 2017

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