Související kategorie

Gorgias ‑ Helpdesk & Live Chat

Happier customers. Easier workflows. Faster revenue growth.

Užitečné informace o aplikaci Shopify
  • Oblíbené u firem ve Spojených státech

Od $10 / měsíc. 7denní zkušební verze zdarma. Mohou být účtovány další poplatky.

Důležité funkce aplikace

  • Otestovaná rychlost: minimální vliv na online obchod

Sekce hodnot klíčů

Unify your customer service

Every order, every conversation, even social engagement — all in one view. Quickly help customers on every channel and stop tab-shuffling.

Instant answers for customers

Build a help center, automate pesky tickets, and use dynamic templates to address questions in two clicks. Loved by customers and agents.

Now starting at $10/month

Pick the plan that works now, and easily scale as your business grows. We never charge for seats, so it’s free to add unlimited users.

Podrobnosti o aplikaci

Gorgias ‑ Helpdesk & Live Chat

Gorgias ‑ Helpdesk & Live Chat

Meet Gorgias. The customer support platform designed for ecommerce — and built to unify your entire stack.

With acquisition costs at an all-time high, the smart way to grow your revenue is to build a brand that keeps customers around longer. A strong customer experience is the heart of that retention effort, but it requires one flexible platform for your customer service.

Your customers want you to be everywhere they are — that includes email, live chat, phone, SMS texting, Facebook, Twitter, Instagram, and more.

To meet and serve customers effectively across all those channels, you need to stop tab-shuffling, stop copy-pasting, and start unifying those conversations in one central feed.

With Gorgias, you can step back for a big-picture view — or zoom in to see the customer journey leading up to each ticket (including past purchases and interactions). Once you evolve past “keeping up” with your backlog of tickets, you can start handling them strategically.

After great experiences, happy customers fuel the growth of your online store by buying more, returning repeatedly, and telling their friends.

Here are some of the ways that our 10,000+ Gorgias merchants drove more than $1.1 billion in revenue from support in 2021:

Convert more often and keep those customers coming back

  • Quickly handle objections and hesitations using Gorgias live chat, before prospective customers can leave your site for a competitor’s
  • Automatically tag tickets with purchase intent so they can be prioritized, driving direct revenue from support
  • Integrate Klaviyo to segment marketing campaigns using Gorgias attributes — then handle any replies within Gorgias

Get your customers the help they need at the speed they demand

  • Set up your best responses as templated Macros (with up-to-date Shopify variables), allowing anyone to respond to customer requests with two clicks
  • Build a help center to answer your customers’ frequently asked questions before they reach out
  • Use a thoughtful mix of self-service and automation features to immediately deflect your more repetitive customer questions — your agents should focus on more important conversations than “where is my order?”

Integrate your favorite apps to create one customer command center

  • Edit, refund, duplicate, or cancel an order with one click, thanks to Gorgias’ Shopify and Shopify Plus integrations, the deepest on the market
  • Manage shipping, returns, reviews, loyalty, and other ecommerce fundamentals through our 85+ app integrations — no need to leave the Gorgias platform
  • Empower more effective conversations by collecting everything you know about each customer into one view, including their full order history

Add the app today to try it out for free, and join 10,000+ brands growing faster with Gorgias.

Datum uvedení

Jednoduchá integrace s:

  • Shopify Flow

Integrováno s

  • Klaviyo
  • Yotpo
  • Attentive
  • Recharge
  • Aircall
  • 20+ Integrations
Gorgias ‑ Helpdesk & Live Chat

Gorgias ‑ Helpdesk & Live Chat

Meet Gorgias. The customer support platform designed for ecommerce — and built to unify your entire stack.

With acquisition costs at an all-time high, the smart way to grow your revenue is to build a brand that keeps customers around longer. A strong customer experience is the heart of that retention effort, but it requires one flexible platform for your customer service.

Your customers want you to be everywhere they are — that includes email, live chat, phone, SMS texting, Facebook, Twitter, Instagram, and more.

To meet and serve customers effectively across all those channels, you need to stop tab-shuffling, stop copy-pasting, and start unifying those conversations in one central feed.

With Gorgias, you can step back for a big-picture view — or zoom in to see the customer journey leading up to each ticket (including past purchases and interactions). Once you evolve past “keeping up” with your backlog of tickets, you can start handling them strategically.

After great experiences, happy customers fuel the growth of your online store by buying more, returning repeatedly, and telling their friends.

Here are some of the ways that our 10,000+ Gorgias merchants drove more than $1.1 billion in revenue from support in 2021:

Convert more often and keep those customers coming back

  • Quickly handle objections and hesitations using Gorgias live chat, before prospective customers can leave your site for a competitor’s
  • Automatically tag tickets with purchase intent so they can be prioritized, driving direct revenue from support
  • Integrate Klaviyo to segment marketing campaigns using Gorgias attributes — then handle any replies within Gorgias

Get your customers the help they need at the speed they demand

  • Set up your best responses as templated Macros (with up-to-date Shopify variables), allowing anyone to respond to customer requests with two clicks
  • Build a help center to answer your customers’ frequently asked questions before they reach out
  • Use a thoughtful mix of self-service and automation features to immediately deflect your more repetitive customer questions — your agents should focus on more important conversations than “where is my order?”

Integrate your favorite apps to create one customer command center

  • Edit, refund, duplicate, or cancel an order with one click, thanks to Gorgias’ Shopify and Shopify Plus integrations, the deepest on the market
  • Manage shipping, returns, reviews, loyalty, and other ecommerce fundamentals through our 85+ app integrations — no need to leave the Gorgias platform
  • Empower more effective conversations by collecting everything you know about each customer into one view, including their full order history

Add the app today to try it out for free, and join 10,000+ brands growing faster with Gorgias.

Datum uvedení

Jednoduchá integrace s:

  • Shopify Flow

Integrováno s

  • Klaviyo
  • Yotpo
  • Attentive
  • Recharge
  • Aircall
  • 20+ Integrations

Cena 7denní zkušební verze zdarma

Zobrazit všechny cenové možnosti

Starter plan

$10/měsíc

$0.40 per each additional ticket

  • Unlimited customer support agents
  • 50 tickets per month included
  • Live Chat
  • Customer Service

Basic plan

$60/měsíc

nebo $50/měsíc fakturováno v částce $600 jednou ročně

$40 per each additional 100 tickets

  • Unlimited Customer support agents
  • 300 tickets per month included
  • Live Chat
  • Customer Service

Pro plan

$360/měsíc

nebo $300/měsíc fakturováno v částce $3,600 jednou ročně

$36 per each additional 100 tickets

  • Unlimited Customer support agents
  • 2000 tickets included
  • Live Chat
  • Customer Service

Advanced plan

$900/měsíc

nebo $750/měsíc fakturováno v částce $9,000 jednou ročně

$36 per each additional 100 tickets

  • Unlimited Customer support agents
  • 5000 tickets included
  • Live Chat
  • Customer Service

* Všechny poplatky jsou fakturovány v měně USD.
** Opakované platby, včetně měsíčních poplatků nebo poplatků za použití, se fakturují jednou za 30 dnů.

Recenze

4.7 z 5 hvězd

Celkové hodnocení odráží aktuální stav aplikace. Zahrnuje všechny recenze aplikací, ale upřednostňuje ty nejnovější.

Počty na úroveň hodnocení
  • 90 % hodnocení má hodnotu 5 hvězdy
  • 5 % hodnocení má hodnotu 4 hvězdy
  • 1 % hodnocení má hodnotu 3 hvězdy
  • 0 % hodnocení má hodnotu 2 hvězdy
  • 5 % hodnocení má hodnotu 1 hvězdy

Seznam recenzí

Filtrovat a seřadit recenze

  • Undrdog Surface Products

    Lokalita Spojené státy
    Čas strávený používáním aplikace Asi měsícem

    We love Gorgias! It has helped our business to streamline our support and help center. We love the way their website chat works by pulling useful articles by "understanding" the intent of the customer.

  • Roland Mouret

    Lokalita Spojené království
    Čas strávený používáním aplikace 17 dny

    We're really enjoying Gorgias - the migration was super quick and smooth and the interface is very easy for out team to get to grips with. The reporting features and automated flows are a big bonus. Just waiting for Whatsapp integration to go live and then all our CS can run directly through Gorgias!

  • Laflore Paris

    Lokalita Spojené státy
    Čas strávený používáním aplikace 10 měsíci

    Positive experience so far. Easy to use, lots of resources, and very helpful support! I would recommend it to any business owner who is looking to improve their customer support.

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