Gorgias ‑ Helpdesk & Live Chat

Gorgias ‑ Helpdesk & Live Chat

Od $10 /měsíc. 7denní zkušební verze zdarma. Mohou být účtovány další poplatky.
Hodnocení (4,4)
Recenze
Vývojář
Gorgias

Důležité informace

Oblíbené u firem, jako je vaše
  • Se sídlem v USA
Otestovaná rychlost
  • Malý vliv na váš online obchod

O této aplikaci

Uvedena

March 01, 2017

Jazyky

angličtině

Lze integrovat se službami

Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Jednoduchá integrace s aplikacemi

Shopify Flow

Unify all support conversations (and related orders) to accelerate growth through happier customers.

Convert more shoppers, and retain them longer, with Gorgias — the revenue-focused customer service platform for fast-growing ecommerce merchants. Centralize every order, every conversation, even social comments and DMs, all in one customer ticket view. Reduce checkout friction with self-service resources that provide instant answers, or use dynamic Macros to auto-fill responses with personalized info. And turn your agents into sales reps: Our merchants made $1.1 billion in 2021, through support.

  • Prioritize email, chat, voice, SMS, social media (comments/DMs) in a single feed
  • Get full customer context before answering, with order and conversation history
  • View, edit, and cancel Shopify orders without leaving the Gorgias customer view
  • Improve your support: Track team activity and support metrics on live dashboards
  • Instantly answer shopper questions with self-service menus — no agent required

Cena

7denní zkušební verze zdarma

Starter plan

$10/měsíc

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

Basic plan

$60/měsíc

nebo $600/rok s úsporou 16 %

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

Pro plan

$360/měsíc

nebo $3,600/rok s úsporou 16 %

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Advanced plan

$900/měsíc

nebo $9,000/rok s úsporou 16 %

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Starter plan

$10/měsíc

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

Basic plan

$60/měsíc

nebo $600/rok s úsporou 16 %

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

Pro plan

$360/měsíc

nebo $3,600/rok s úsporou 16 %

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Advanced plan

$900/měsíc

nebo $9,000/rok s úsporou 16 %

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Všechny poplatky jsou fakturovány v měně USD. Opakované poplatky a poplatky založené na použití jsou fakturovány každých 30 dní. Zobrazit všechny cenové možnosti

Počet recenzí: 541
Celkové hodnocení
4,4
Počty podle úrovně hodnocení
  • 89 % hodnocení s 5 hvězdami
  • 4 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 6 % hodnocení s 1 hvězdami
21. listopad 2022

Can't send SMS. It's been weeks and they still haven't fixed it. I rely on this heavily and no one knows when or if there will ever be a resolution. I'm losing clients because I can't operate fully.

MyCubeSafe
Spojené státy
Čas strávený používáním aplikace: 9 měsíci
Vývojář Gorgias odpověděl 22. listopad 2022

Hey there team,

Hope you're doing well.

We're truly sorry to hear about the SMS issue, we completely understand it's an essential channel for your business!

However, as the issue isn't directly on Gorgias' end, please let me provide some more info on this one:

Our phone and SMS provider Twilio faced an outage for their SMS component that lasted for quite some time, but after the outage was resolved on their end, we noted that your issue was also related to their toll-free verification process that hadn't been completed.

We reached back out to you with the form needed to verify your toll-free number. I see you had submitted the form - thank you for that! - and one of our agents reached out to you to let you know we'll get back to you as soon as Twilio processes the request.

I assure you we're completely aware of how important this is to you and we're doing all we can on our end to mediate between our provider and our clients, but I'm afraid we can't impact how much time it takes for them to process any requests or resolve any outages, unfortunately.

Once again, we truly apologize for the bad experience you've had and we'll be reaching out to you once again once all this is resolved to make sure everything's working correctly and that you can use Gorgias to streamline your support as much as possible and grow your business.

Thank you once more for your patience with us on this one, I wish you all the best in the meantime.

16. listopad 2022

Emilija is super super helpful and stayed around all day to try and work on the issue I was having! Amazing service.

DrinkWell
Spojené království
Čas strávený používáním aplikace: 9 dny
16. listopad 2022

We've been using Gorgias for almost a year (after migrating from Zendesk) and it has made our lives considerably easier. Handling tickets is super easy, the tagging system is intuitive, and we have integrated Gorgias with all the apps and systems we use, which saves us a lot of time.

Prestat Chocolates
Spojené království
Čas strávený používáním aplikace: 4 měsíci

O této aplikaci

Uvedena

March 01, 2017

Jazyky

angličtině

Lze integrovat se službami

Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Jednoduchá integrace s aplikacemi

Shopify Flow

Vytvořeno partnerem Gorgias

Informace o partnerovi Gorgias

Počet aplikací: 1

Průměrné hodnocení: 4,4

Počet roků zkušeností s vývojem aplikací pro Shopify App Store: 6

Podpora

Poslat zprávu

+1 415-429-5934

support@gorgias.com

Tento vývojář nenabízí přímou podporu v jazyce Čeština.

Více aplikací jako je tato

4,8 z 5 hvězd Celkový počet recenzí: 1555 K dispozici je bezplatný plán
Live Chat boosted with Chatbots for the best customer support
4,7 z 5 hvězd Celkový počet recenzí: 212 14denní zkušební verze zdarma
Customer service, chatbot, chat support, ticketing, CRM, FAQ
4,9 z 5 hvězd Celkový počet recenzí: 55 K dispozici je bezplatný plán
All-In-One Business OS: Live Chat, Chatbot & CRM Marketing