Gorgias: Helpdesk, Chat & FAQ

Gorgias: Helpdesk, Chat & FAQ

Priser
Fra $10 pr. måned. Mulighed for gratis prøveperiode.
Populær hos butikker som din
Hjemmehørende i USA
Højdepunkter
Anvend direkte i Shopify-administratoren
Fungerer sammen med de nyeste temaer
Bedømmelse
4,1 (545)

Strømlin din kundeoplevelse med automatisering og AI

Gorgias’s helpdesk er en udvidelse af din Shopify-butik, der samler alle kundesamtaler på én samlet platform. Fremskynd svartider, øg teamets effektivitet, og lad Gorgias’s AI Agent håndtere ordreopdateringer, refunderinger og abonnementsstyring—så du kan fokusere på personlige interaktioner, der øger fastholdelse og salg. Bliv sat op på få minutter ved at forbinde din butik og dine foretrukne supportkanaler!

Gorgias’s helpdesk er en udvidelse af din Shopify-butik, der samler alle kundesamtaler på én samlet platform. Fremskynd svartider, øg teamets effektivitet, og lad Gorgias’s AI Agent håndtere ordreopdateringer, refunderinger og abonnementsstyring—så du kan fokusere på personlige interaktioner, der øger fastholdelse og salg. Bliv sat op på få minutter ved at forbinde din butik og dine foretrukne supportkanaler! mere
  • Alle supportkanaler på ét sted: email, chat, sociale medier, stemme og SMS
  • Gør det muligt for kunder at selvbetjene support med FAQ og Ordrestyring
  • Fuld billetløsning i din brands tone takket være AI Agent
  • Forbind med 100+ e-handels-specifikke app-integrationer for samlet kundedata
  • Øgede konverteringer med AI-drevne produktanbefalinger og chatkampagner

Indeholder maskinoversat tekst

Vis oprindelig
Populær hos butikker som din
Hjemmehørende i USA
Højdepunkter
Anvend direkte i Shopify-administratoren
Fungerer sammen med de nyeste temaer

Sprog

Engelsk

Denne app er ikke oversat til Dansk

Fungerer sammen med

  • Betaling
  • Shopify Flow
  • Klaviyo
  • Yotpo
  • Attentive
  • Recharge
  • Aircall
  • 20+ Integrations

Priser

Starter plan

$10 om måneden

$0,40 pr. ekstra billet

  • 3 kundesupportagenter
  • 50 billetter pr. måned inkluderet
  • Live chat

7-dages gratis prøveperiode

Basic plan

$60 om måneden

eller $600 om året, og spar 17 %

$40 pr. ekstra 100 billetter

  • Ubegrænsede kundesupportagenter
  • 300 billetter pr. måned inkluderet
  • Live chat
  • Kundeservice
  • Automatiserings-tilføjelse tilgængelig

7-dages gratis prøveperiode

Pro plan

$360 om måneden

eller $3,600 om året, og spar 17 %

$36 pr. ekstra 100 billetter

  • Ubegrænsede kundesupportagenter
  • 2000 billetter inkluderet
  • Live chat
  • Kundeservice
  • Automatiserings-tilføjelse tilgængelig

7-dages gratis prøveperiode

Advanced plan

$900 om måneden

eller $9,000 om året, og spar 17 %

$36 pr. ekstra 100 billetter

  • Ubegrænsede kundesupportagenter
  • 5000 billetter inkluderet
  • Live chat
  • Kundeservice
  • Automatiserings-tilføjelse tilgængelig

7-dages gratis prøveperiode

Indeholder maskinoversat tekst

Vis oprindelig

Alle gebyrer faktureres i USD. Tilbagevendende og brugsbaserede gebyrer faktureres hver 30. dag. Se alle prismuligheder

Anmeldelser (545)

Samlet bedømmelse
4,1
Antal pr. bedømmelsesniveau
  • 84 % af bedømmelserne er på 5 stjerner
  • 5 % af bedømmelserne er på 4 stjerner
  • 1 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 8 % af bedømmelserne er på 1 stjerner
25. juni 2025

This app has been working very well for us and I always get the help I need when there is an issue. The onboarding was easy. It works well with Yotpo and other app integrations. - We're quite pleased.

C.O. Bigelow
USA
11 måneder bruger appen
Gorgias Inc. svarede 1. juli 2025

Awesome to hear, team!

Thank you so much for the review - we're always here to help when you need us.

We hope we can work together on getting everything you need for your business to continue thriving!

10. juli 2025

AVOID

Been with gorgias with 3 stores, the onboarding help was pretty much none existant, now they dont even have support chat, My tickets have been piling up for days, still no one has reached out.

If anyone from giorgias is reading this please help

Valentina Rose
Australien
Mere end 3 år bruger appen
Gorgias Inc. svarede 16. juli 2025

Hi there team, thank you for taking the time to share your feedback. We truly appreciate it!

Regarding onboarding, the type of support offered depends on your annual revenue tier, as outlined on our Pricing page. If you hover over the ⓘ icon next to tiers of support under the Support from the Gorgias team toggle, you'll see a breakdown of which onboarding package applies to which revenue bracket.

As for chat support, while our chat may occasionally be unavailable during peak periods or lower coverage windows, our email support remains open 24/7 - and we’re always here to help as quickly as possible.

I had a look, and it seems your latest ticket was already addressed by our team. That said, if there’s anything still unresolved or you need further help, please don’t hesitate to reply to the thread - we’re more than happy to assist further.

14. juli 2025

Looks terrible, cheap and chaotic, not as advertised at all.

Cant login, no email with PW reset is sent, customers are waiting.

Erden-Project
Tyskland
Næsten 2 år bruger appen
Gorgias Inc. svarede 16. juli 2025

Hi there, team. Thank you for your feedback!

For the way Gorgias looks, we always advise booking a demo before subscribing, so you know exactly what our helpdesk looks like and whether it works for your team and business. We also have tons of learning materials that can help you acclimate.

As for your password reset email, I can completely empathize with how frustrating it must be when things don’t work as expected, especially when your customers are waiting.

If you haven’t already, please check your Spam or Junk folder for the password reset email, as these messages can sometimes be directed there. If you're still unable to log in or facing other issues, our support team is available 24/7 and ready to assist you directly.

We’ve reached out to you via email and are always here to help. We want to ensure that everything's working smoothly for you!

28. maj 2025

Very finnicky and so much extra navigation that's unnecessary. They delete all your data if you don't pay the subscription. So if you make a support page with A LOT of info like we did, make sure you save it. They don't care about you, just your money

OlenVR
USA
11 måneder bruger appen
Gorgias Inc. svarede 2. juni 2025

Thank you for your feedback, Team OlenVR!

We understand how important your data is, and we want to clarify that it will be retained for 90 days after cancellation. This allows for flexibility in case you decide to return. After this period, your data will be permanently deleted in accordance with our privacy policy.

We hope this explanation provides some clarity.

Redigeret 23. maj 2025

Gorgias offers a lot on paper, but my experience didn’t quite live up to expectations. The setup process was more involved than I anticipated, and despite being billed for the AI Agent with Product Recommendations, the feature wasn’t yet available — I even had to join a waitlist for it. This was especially frustrating since my store is still in development.

I canceled early on, but was still charged for the feature, which felt a bit unfair given it hadn’t launched yet. Support was courteous but didn’t really resolve the issue.

Gorgias clearly has potential, and I can see it being a great tool once everything is fully in place. But for now, I’d suggest waiting until all features are live and fully accessible before committing.

Genesis Digitals
Irland
5 dage bruger appen
Gorgias Inc. svarede 26. maj 2025

Hey Genesis Digitals Team, we’re sorry to hear about your experience and appreciate the detailed feedback.

To clarify, the AI-powered Shopping Assistant you mentioned is indeed still in beta, with a phased rollout planned for this quarter. However, the AI Agent for Sales - part of our broader AI Agent offering - has been available to merchants who activated it earlier, and the subscription includes capabilities beyond just product recommendations.

Regarding billing, the charge reflects access to the full AI Agent suite, not just the Shopping Assistant - it can still help automatically respond to tickets. This is fully accessible even while other components are in beta.

For features like product recommendations, you can already create powerful automated paths using Flows. These are customizable Q&A chat journeys that help guide shoppers and can drive conversions even without the Shopping Assistant.

We’re always striving to improve our products, communication, and support, and we truly value your input. If you’d like to reconnect with us directly, we reached out to your email directly and would love the opportunity to turn this experience around.

Support

Appsupport leveres af Gorgias Inc..

Udvikler

Gorgias Inc.

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

Lanceret

1. marts 2017

Dataadgang

Denne app skal have adgang til følgende data for at kunne fungere i din butik. Se hvorfor i udviklerens politik om beskyttelse af persondata .

Se personlige oplysninger:

Kunder, butiksejer, indholdsudbydere

  • Kunder

    Navn, mailadresse, telefonnummer, fysisk adresse, geolocation, IP-adresse, browser og operativsystem

  • Butiksejer

    Navn, mailadresse, telefonnummer, fysisk adresse

  • Indholdsudbydere

    Mailadresse, IP-adresse, browser og operativsystem

Se og rediger butiksdata:

Kunder, produkter, ordrer, rabatter, Webshop

  • Rediger kunder

    Kundedata

  • Se produkter

    Lager, produkter, or kollektioner

  • Rediger ordrer

    Ordrekladder, ordreklargøringer, ordreændringer, or alle ordreoplysninger

  • Se og synkroniser rabatter

    Rabatkoder og kampagner

  • Rediger din webshop

    Sider i din webshop, scriptstags i din webshop, or tema

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