Gorgias
- Priser
-
Fra $10 pr. måned. Mulighed for gratis prøveperiode.
- Højdepunkter
- Populær blandt virksomheder i USA
- Fungerer sammen med de nyeste temaer
- Bedømmelse
- 4,3 (702)
- Udvikler
- Gorgias Inc.
Galleri med udvalgte billeder
Styrker brands til at vokse gennem AI-drevet kundeoplevelse
Gorgias styrker e-handelsbrands til at vokse gennem AI-drevet kundeoplevelse. Med Gorgias kan du garantere, at du hurtigt kan blive opsat, og undgå den komplekse opstart, som andre udbydere kræver. Gorgias tilbyder brugerne en enkelt platform til at håndtere alle aspekter af kundesupport, hvilket giver agenter mulighed for at fokusere på at drive salg.
- Alle samtaler, ét sted: Forbind over 100 apps til Gorgias
- Automatiser din kundesupport: Nem at opsætte AI for brand-konsistent beskeder.
- Omdan shoppere til gentagne kunder: Øg GMV med personlige kampagner
- Opret, dupliker, rediger og refunder Shopify-ordrer direkte inden i Gorgias
- Indsæt automatisk kundedata direkte fra Shopify i dine svar
Indeholder maskinoversat tekst
- Højdepunkter
- Populær blandt virksomheder i USA
- Fungerer sammen med de nyeste temaer
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Fungerer sammen med
Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ IntegrationsAlle funktioner
Beskeder i realtid
- Chatbotter med kunstig intelligens
- Livechat
- SMS
- Chat via mail
- Sociale medier
- Filuploads
- Agentanalyser
- Kundeindblik
Automatiske svar
- Gendannelse af indkøbskurv
- Rabatter
- Ofte stillede spørgsmål
- Hilsner
- Produktanbefalinger
- Hurtige svar
- Anmodninger om anmeldelser
- Ordreopdateringer
- Krydssalg
- Mersalg
Tilpasning
- Farve og skrifttype
- Emojis og klistermærker
- Chatvindue
- Åbningstider
- Velkomsthilsner
- Chatknapper
- Tagging
- Chattildeling
- Chatflows
- Agentavatar
Kanaler
- SMS
- Livechat
- Chatbot
- Telefon
- Sociale medier
- Selvbetjening
- Hjælp
- Kontaktformular
- Ofte stillede spørgsmål
Automatisering af workflows
- Besvar automatisk
- Svarskabeloner
- AI-svar
- Ticketing
- Tildel automatisk
- Regelbaserede udløsere
- Tagging
- Spamregistrering
- Ordresporing
Beskeder i realtid
Automatiske svar
Tilpasning
Kanaler
Automatisering af workflows
Priser
Starter plan
$10 om måneden
0,40 $ for hver ekstra billet
- 3 kundesupportagenter
- 50 billetter om måneden inkluderet
- Live chat
7-dages gratis prøveperiode
Basic plan
$60 om måneden
eller $600 om året, og spar 17 %
40 $ for hver ekstra 100 billetter
- Ubegrænsede kundesupportagenter
- 300 billetter om måneden inkluderet
- Live chat
- Kundeservice
- Tilføjelse af automatisering tilgængelig
7-dages gratis prøveperiode
Pro plan
$360 om måneden
eller $3,600 om året, og spar 17 %
36 $ for hver ekstra 100 billetter
- Ubegrænsede kundesupportagenter
- 2000 billetter inkluderet
- Live chat
- Kundeservice
- Tilføjelse af automatisering tilgængelig
7-dages gratis prøveperiode
Advanced plan
$900 om måneden
eller $9,000 om året, og spar 17 %
36 $ for hver ekstra 100 billetter
- Ubegrænsede kundesupportagenter
- 5000 billetter inkluderet
- Live chat
- Kundeservice
- Tilføjelse af automatisering tilgængelig
7-dages gratis prøveperiode
Indeholder maskinoversat tekst
Alle gebyrer faktureres i USD. Tilbagevendende og brugsbaserede gebyrer faktureres hver 30. dag. Se alle prismuligheder
Anmeldelser (702)
After testing the app thoroughly, I have found that while there are some limitations, it's still a great app overall. I highly recommend it due to its intuitive and easy-to-use interface, as well as the great customer support Gorgias provides!
Dear Team,
Thank you so much for taking the time to provide such detailed feedback! We’re delighted to hear that you find our app intuitive and easy to use, and that our customer support team has met your expectations. We also appreciate your insights regarding the app’s limitations, and we’ll take them into account as we work on future improvements.
If you have any further suggestions or need assistance, please feel free to reach out anytime! 🙏
I must've played the customer experience roulette and lost. I have been trying to add phone service to my current subscription and had some questions about setup, but the level of support experience that I'm getting does not reflect the positive reviews here. Since when do you have to follow up to your own questions? I'm very disappointed.
Edit: I had a feeling that this was an isolated case, but they reached out to me, and I was immediately put on the right track. I appreciate that Gorgias really pays attention to its customer base, and I'm happy with the results.
Hello, Team.
We highly appreciate you taking the time to share your experience, and we regret to know about the distress you’ve encountered.
The support you received certainly does not reflect the standard of service we strive to provide.
We understand your concerns and want to ensure you receive the assistance you need. We have offered a call to help resolve your setup questions more effectively. Please let us know about a convenient time in your response to our email, and we will ensure one of our Senior Support Specialists is available to assist you promptly.
Your feedback is invaluable, and we are committed to improving our support services. We appreciate your patience and the opportunity to make things right.
***************************************
Updated:
Dear Team,
We're couldn't express how grateful we are to see that you came back and updated your review. We're simply beyond thrilled to learn that our team was able to address your concerns promptly and effectively. At Gorgias, we pride ourselves on our commitment to our customers, and it's wonderful to know that our efforts have made a positive impact on your experience.
We truly appreciate your kind words and are delighted that you're happy with the results. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! 🙏
It's so frustrating... The pricing structure that they show on their own website is VERY misleading. By moving the sliding bar to tell them how much interactions you expect, it looks like you get 160 tickets a month for $10. This isn't the case. It took me to send customer support a screenshot for them to clarify that it's $10 for 50 tickets then $0.40 per additional ticket. Their justification on this was that the best option is to stay on the $10 a month then pay $44 as that's better than paying $60 a month on the next plan up!
The next option is $60. We are off back to help crunch as we know where we are with billing!
They pride themselves on transparency... Would be good if they started out being honest and transparent from the beginning!
Hello, Fox and Wolf Team.
Thank you for taking the time to share your feedback. We sincerely regret to hear that you found our pricing structure misleading.
We appreciate you pointing out the confusion regarding the sliding scale and ticket pricing. Your feedback is invaluable, and we will ensure it’s brought to our Team to improve our communication. We want our clients to have a clear understanding of what to expect, and we regret that wasn’t the case for you.
Once again, we're truly grateful for your input.
Great support team. Very knowledgeable. Helped sort out technical issues with great attention to details.
Dear Tulipanes Chile Team,
We pride ourselves on our attention to detail and technical expertise, and it's wonderful to know that these efforts made a positive difference for you.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help! 🙏
Super happy with Gorgias. The best customer service app for Shopify with easy integrations. The support is great with fast responses and loads of help and resources. Looking forward to implement more AI features.
Hi, Team!
Thank you so much for your wonderful review! 🌟
We're beyond thrilled to hear that you're super-happy with Gorgias, and find it to be the best customer service app for Shopify.
It's fantastic to know that you appreciate our easy integrations, fast responses, and the abundance of help and resources available. We're also looking forward to helping you implement more AI features to further enhance your experience.
Thanks again for your support! 🙏
Support
Gorgias Inc. kan besvare dine spørgsmål vedrørende Gorgias.
Udvikler
Lanceret
1. marts 2017
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