Gorgias ‑ Live Chat & Helpdesk

Gorgias ‑ Live Chat & Helpdesk

af Gorgias

Centralize all your customer service channels in one place

4.8 af 5 stjerner(411 anmeldelse)

Centralize customer requests

Facebook, Instagram, Emails, live chat, SMS, and even calls: stop switching all day long and solve all customer requests from one place.

Reduce response time by 43%

Use pre-made templates that include customer data like shipping and order details to address any question in 2 clicks.

Automate 40% of your support

Stop losing time by responding to recurring request and let Gorgias answers questions like "Where is my order" with a personalized message.


Om Gorgias ‑ Live Chat & Helpdesk

The Best Customer Service and Live Chat Help desk For Shopify And Shopify Plus

Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.

Using Gorgias gives your customer support team a true all-in-one help desk experience across email, live chat, phone, Facebook, Instagram, contact us page in one unified view to streamline your support tickets, saving you time and money.

As opposed to solutions like Zendesk or Freshdesk, Gorgias has an extremely powerful integration with Shopify and Shopify Plus, so that you can see order details for a customer, and refund, cancel, duplicate orders without leaving the help desk app.

Connect the most popular apps to allow you to cancel recurring subscriptions, modify loyalty points, and more functionality, without leaving your help desk!

Use templates, automation, rules, and macros to cut support time. Your support team will be more productive and your customers will love you for it.

Provide Customer Service On Every CRM Channel

  • Manage conversations from email, live chat, phone, and social in one helpdesk
  • See the full customer live chat and message history across different channels in one view
  • Support for multiple stores

Cut Customer Support Time In Half

  • Respond instantly with live chat
  • See customer support details and orders right next to the ticket
  • Respond in one click using pre-made templates
  • Use Macros (variables like order status, shipping date, etc.) to pre-fill answers

Eliminate Ticket Backlog

  • Set up automated responses & bot to common tickets like “where’s my order?”
  • Create rules to manage your inbox, like tagging a ticket as urgent if it has the word ‘refund’

Increase Conversions And Revenue

  • Live Chat with customers currently on your store
  • See which pages they're on and their purchase history
  • Trigger Live chats and contact form on important pages, like the checkout and soon use Apple Pay

Do More Than Reply

  • Integrate other apps to your customer service app: loyalty, payment, shipping, ping & apple pay (soon)
  • Perform actions like awarding loyalty points without leaving the chat
  • Cancel, refund, or duplicate orders with a click from inside Gorgias

Kan integreres med

  • ReCharge,
  • Shipstation,
  • Messenger,
  • Aircall,
  • LoyaltyLion,
  • +20more

Se appen i aktion

Udforsk, hvordan appen virker i en eksempelbutik.

Se eksempelbutik

Mediegalleri

Support

Priser 7 dages gratis prøveperiode

Se alle prismuligheder
Basic plan

$60/måned

eller $50/måned faktureret med $600 én gang om året

$25 per each additional 100 tickets

  • Unlimited Customer support agents

  • 350 tickets per month included

  • Live Chat

  • Customer Service

Pro plan

$300/måned

eller $250/måned faktureret med $3,000 én gang om året

$23 per each additional 100 tickets

  • Unlimited Customer support agents

  • 2000 tickets included

  • Live Chat

  • Customer Service

Advanced plan

$750/måned

eller $625/måned faktureret med $7,500 én gang om året

$14 per each additional 100 tickets

  • Unlimited Customer support agents

  • 6000 tickets included

  • Live Chat

  • Customer Service

* Alle debiteringer faktureres i USD. Faste debiteringer, herunder månedlige debiteringer eller brugsgebyrer, faktureres hver 30. dag.

4.8 af 5 stjerner

Den samlede bedømmelse afspejler appens aktuelle status. Den tager højde for alle appanmeldelser, men prioriterer de nyeste.
  • 5 af 5 stjerner
    91 % af bedømmelserne er på 5 stjerner
  • 4 af 5 stjerner
    4 % af bedømmelserne er på 4 stjerner
  • 3 af 5 stjerner
    1 % af bedømmelserne er på 3 stjerner
    (3)
  • 2 af 5 stjerner
    0 % af bedømmelserne er på 2 stjerner
    (1)
  • 1 af 5 stjerner
    3 % af bedømmelserne er på 1 stjerner

Seneste anmeldelser

Ecohuman

Disappointing. The reviews (outside shopify, e.g. reddit and other forums) are true. Their own support is very disjointed and leaves a lot to be desired. Each question took 6 hours+ to get a response on their own chat function. Areas that did not work for us:
- Live chat functionality is pretty useless. I tried their beta and their automations leave a lot to be desired and no, you can't put in a proper work around. We were using tidio to run chat bots whereby we offer a new customer promo. There's no suitable workaround for this. If you run one of their 'campaigns' you can't run it outside of business hours.
- Their pricing is pretty obtuse. You pay per ticket. I gave it a chance. We liked the feature of sending an auto response to inbound email tickets to acknowledge receipt and give an SLA. Personally I feel reassured when I receive acknowledgement and an SLA on when I can expect to receive a response. If you choose this, all responses are counted as tickets. So in respect to inbound emails, spam or not, everyone counts as a ticket.
- The demo I received from Jasper was 25 mins of preamble and 5 mins of visually seeing the platform with no demo of how to use it. Having tried Gorgias, FreshDesk & Chat, Zohodesk and Re:Amaze we've ended up going with Re:Amaze. The functionality is intuitive and they're not trying to run before they can walk.

RadSwan

Was helped By Marija M. She was very fast and super helpful, I had all my answers and correct links needed in a matter of minutes. Very professional and extremely friendly. Thank you

Sweat Shaper

support team is awesome! always helpful, Gorgias makes everything easier! highly recommend, always get an answer with questions within minutes!