Gorgias

Gorgias

Fra $10 pr. måned. 7-dages gratis prøveperiode.
Bedømmelse (4,3)
Anmeldelser

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Populær blandt virksomheder som din
  • Hjemmehørende i USA

Om denne app

Lanceret

1. marts 2017

Sprog

Engelsk

Denne app er ikke oversat til Dansk

Fungerer sammen med

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Skab 5-stjernede kundeoplevelser, en samtale ad gangen.

Gorgias er en kundeoplevelsesplatform, der kombinerer alle dine supportkanaler i en indbakke. Hver interaktion er knyttet til relevant kundedata trukket direkte fra Shopify. Plus, det integrerer med 100+ apps. Uanset din butiks størrelse, kan Gorgias øjeblikkeligt håndtere alle dine supportbilletter med smart automatisering og AI, hvilket gør dit supportteam og kunder glade.

Gorgias er en kundeoplevelsesplatform, der kombinerer alle dine supportkanaler i en indbakke. Hver interaktion er knyttet til relevant kundedata trukket direkte fra Shopify. Plus, det integrerer med 100+ apps. Uanset din butiks størrelse, kan Gorgias øjeblikkeligt håndtere alle dine supportbilletter med smart automatisering og AI, hvilket gør dit supportteam og kunder glade. mere
  • Omnichannel: Foren email, chat, stemme, TikTok, Instagram & mere i en indbakke
  • Ordrestyring: Rediger, refunder, dupliker, og annuller ordrer på Gorgias direkte
  • Hurtige svar: Løs spørgsmål hurtigt ved hjælp af AI-drevet billetstyring
  • Data-drevet: Lær hvordan dit supportteam genererer salg med Revenue Statistics
  • Tilbyd 24/7 support: Besvar ofte stillede spørgsmål med et Hjælpecenter, chat & websitekampagner

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Priser

7-dages gratis prøveperiode

Starter plan

$10 om måneden

$0.40 for hver ekstra billet

  • 3 kundesupportagenter
  • 50 billetter pr. måned inkluderet
  • Live chat

Basic plan

$60 om måneden

eller $600 om året, og spar 17 %

$40 for hver ekstra 100 billetter

  • Ubegrænset kundesupportagenter
  • 300 billetter pr. måned inkluderet
  • Live chat
  • Kundeservice
  • Automatiseringstilføjelse tilgængelig

Pro plan

$360 om måneden

eller $3,600 om året, og spar 17 %

$36 for hver ekstra 100 billetter

  • Ubegrænset kundesupportagenter
  • 2000 billetter inkluderet
  • Live chat
  • Kundeservice
  • Automatiseringstilføjelse tilgængelig

Advanced plan

$900 om måneden

eller $9,000 om året, og spar 17 %

$36 for hver ekstra 100 billetter

  • Ubegrænset kundesupportagenter
  • 5000 billetter inkluderet
  • Live chat
  • Kundeservice
  • Automatiseringstilføjelse tilgængelig

Starter plan

$10 om måneden

$0.40 for hver ekstra billet

  • 3 kundesupportagenter
  • 50 billetter pr. måned inkluderet
  • Live chat

Basic plan

$60 om måneden

eller $600 om året, og spar 17 %

$40 for hver ekstra 100 billetter

  • Ubegrænset kundesupportagenter
  • 300 billetter pr. måned inkluderet
  • Live chat
  • Kundeservice
  • Automatiseringstilføjelse tilgængelig

Pro plan

$360 om måneden

eller $3,600 om året, og spar 17 %

$36 for hver ekstra 100 billetter

  • Ubegrænset kundesupportagenter
  • 2000 billetter inkluderet
  • Live chat
  • Kundeservice
  • Automatiseringstilføjelse tilgængelig

Advanced plan

$900 om måneden

eller $9,000 om året, og spar 17 %

$36 for hver ekstra 100 billetter

  • Ubegrænset kundesupportagenter
  • 5000 billetter inkluderet
  • Live chat
  • Kundeservice
  • Automatiseringstilføjelse tilgængelig

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Alle gebyrer faktureres i USD. Tilbagevendende og brugsbaserede gebyrer faktureres hver 30. dag. Se alle prismuligheder

686 anmeldelser

Samlet bedømmelse
4,3
Antal pr. bedømmelsesniveau
  • 85 % af bedømmelserne er på 5 stjerner
  • 5 % af bedømmelserne er på 4 stjerner
  • 1 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 8 % af bedømmelserne er på 1 stjerner
26. februar 2024

We switched from another major support desk a few years ago and have never looked back. We really value the ability to easily integrate so many of our platforms into Gorgias. They are frequently releasing QoL and performance updates.
The best part by far though? Gorgias themselves have an extremely helpful and responsive support team.

Kion
USA
Mere end 2 år bruger appen
Gorgias Inc. svarede 28. februar 2024

Dear Kion Family,

Thank you immensely for sharing your experience with us! It's incredibly gratifying to hear that our platform has become an integral part of your operations.

Moreover, your kind words about our ongoing efforts to enhance QoL and performance through updates mean a great deal to us. We're committed to continuously improving our services to meet and exceed your expectations.

As for our Support Team, they're the best! 🌟 Providing excellent Customer Service is at the core of what we do, and your satisfaction is our ultimate reward.

We're truly grateful for your continued support and trust in Gorgias. 💛

19. marts 2024

The customer service at Gorgias is fabulous, it's a game changer for start ups that has the ability to scale up too. The best part is, they are always on hand to solve any issues and honestly speaking we didn't have any but the account rep really helps you make the most of tips and tricks like macros and automation which saves us so much time as a small team

Total XP
Storbritannien
Mere end 2 år bruger appen
Gorgias Inc. svarede 21. marts 2024

Thank you for your wonderful review!

We're pleased to hear that you find Gorgias to be a game changer and appreciate our ability to scale up as your business grows.

It's our pleasure to learn that our Support Team has been able to assist you effectively, and it's fantastic to know that you're finding value in the tips and tricks our account reps have provided. Saving time for small teams is what we're all about!

We're here to support you every step of the way! 🙏

12. april 2024

We have been very happy with Gorgias app for Shopify. I'm excited to implement some of the newer AI features. I've had Gorgias for over two years now and rarely have issues. Their customer service is on it if there are.

Tour Striker Inc
USA
Cirka 2 år bruger appen
Gorgias Inc. svarede 15. april 2024

Dear Tour Striker Crew,

Thank you so much for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that you’ve been satisfied with the Gorgias app and our customer service over the past two years. 🌟

We’re also excited that you’re looking forward to implementing the new AI features. We believe these updates will bring even more value to your Shopify experience, and we can’t wait for you to try them out.

Thank you once again for your continued support and trust in us. We look forward to serving you for many more years! 🤗

2. april 2024

Gorgias makes life easy! Having all your platforms in one place creates a seamless customer service experience for your staff and customers. Can't fault their helpful team either - recommend for small or large businesses

Aletheia & Phos
Australien
Mere end et år bruger appen
Gorgias Inc. svarede 4. april 2024

Hi, Aletheia & Phos Family!

Thank you so much for sharing your positive experience with Gorgias!

It's great to hear that having all your communication channels in one place has made life easier for both your staff and customers. Seamless customer service is definitely a game-changer. And it's wonderful to hear that our team has been helpful as well. Your recommendation for both small and large businesses speaks volumes.

We're looking forward to having you on board for a long time. 🌟

13. februar 2024

Overall a great app and I think the best out there for customer service and integrating with shopify. Help is currently a bit slower than it used to be (maybe short staffed?) and getting through on live chat can be a bit of a chore too, but once I got an expert on my case he (Nikola) was extremely helpful getting my DNS record updates sorted and even sent personalised Loom videos. Definitely personal service.

Green Tulip
Storbritannien
Mere end et år bruger appen
Gorgias Inc. svarede 15. februar 2024

Hi Green Tilip,

We're delighted to hear that Nikola was able to provide you with such exceptional service and support. He's truly a star on our team, and we'll be sure to pass along your kind words to him.

Regarding your experience with our support response times, we're continuously working to ensure that our support team is equipped to assist you as promptly as possible, even during busier times, so we appreciate your patience.

Thanks for your comments and we are grateful to have you as part of our community!

Om denne app

Lanceret

1. marts 2017

Sprog

Engelsk

Denne app er ikke oversat til Dansk

Fungerer sammen med

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Udviklet af Gorgias Inc.

Om Gorgias Inc.

4,3 i gennemsnitlig bedømmelse

7 års erfaring med at udvikle apps til Shopify App Store

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

Support

Skriv en besked

support@gorgias.com

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