
Gorgias: Helpdesk, Chat & FAQ
- Priser
-
Fra $10 pr. måned. Mulighed for gratis prøveperiode.
- Populær hos butikker som din
- Hjemmehørende i USA
- Højdepunkter
- Anvend direkte i Shopify-administratoren
- Fungerer sammen med de nyeste temaer
- Bedømmelse
- 4,1 (558)
- Udvikler
- Gorgias Inc.
Galleri med udvalgte billeder
Strømlin din kundeoplevelse med automatisering og AI
Gorgias’s helpdesk er en udvidelse af din Shopify-butik, der samler alle kundesamtaler på én samlet platform. Fremskynd svartider, øg teamets effektivitet, og lad Gorgias’s AI Agent håndtere ordreopdateringer, refunderinger og abonnementsstyring—så du kan fokusere på personlige interaktioner, der øger fastholdelse og salg. Bliv sat op på få minutter ved at forbinde din butik og dine foretrukne supportkanaler!
- Alle supportkanaler på ét sted: email, chat, sociale medier, stemme og SMS
- Gør det muligt for kunder at selvbetjene support med FAQ og Ordrestyring
- Fuld billetløsning i din brands tone takket være AI Agent
- Forbind med 100+ e-handels-specifikke app-integrationer for samlet kundedata
- Øgede konverteringer med AI-drevne produktanbefalinger og chatkampagner
Indeholder maskinoversat tekst
- Populær hos butikker som din
- Hjemmehørende i USA
- Højdepunkter
- Anvend direkte i Shopify-administratoren
- Fungerer sammen med de nyeste temaer
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Fungerer sammen med
- Betaling
- Shopify Flow
- Klaviyo
- Yotpo
- Attentive
- Recharge
- Aircall
- 20+ Integrations
Kategorier
Beskeder i realtid
Automatiske svar
Priser
Starter plan
$10 om måneden
$0,40 pr. ekstra billet
- 3 kundesupportagenter
- 50 billetter pr. måned inkluderet
- Live chat
7-dages gratis prøveperiode
Basic plan
$60 om måneden
eller $600 om året, og spar 17 %
$40 pr. ekstra 100 billetter
- Ubegrænsede kundesupportagenter
- 300 billetter pr. måned inkluderet
- Live chat
- Kundeservice
- Automatiserings-tilføjelse tilgængelig
7-dages gratis prøveperiode
Pro plan
$360 om måneden
eller $3,600 om året, og spar 17 %
$36 pr. ekstra 100 billetter
- Ubegrænsede kundesupportagenter
- 2000 billetter inkluderet
- Live chat
- Kundeservice
- Automatiserings-tilføjelse tilgængelig
7-dages gratis prøveperiode
Advanced plan
$900 om måneden
eller $9,000 om året, og spar 17 %
$36 pr. ekstra 100 billetter
- Ubegrænsede kundesupportagenter
- 5000 billetter inkluderet
- Live chat
- Kundeservice
- Automatiserings-tilføjelse tilgængelig
7-dages gratis prøveperiode
Indeholder maskinoversat tekst
Alle gebyrer faktureres i USD. Tilbagevendende og brugsbaserede gebyrer faktureres hver 30. dag. Se alle prismuligheder
Anmeldelser (558)
Very finnicky and so much extra navigation that's unnecessary. They delete all your data if you don't pay the subscription. So if you make a support page with A LOT of info like we did, make sure you save it. They don't care about you, just your money
Thank you for your feedback, Team OlenVR!
We understand how important your data is, and we want to clarify that it will be retained for 90 days after cancellation. This allows for flexibility in case you decide to return. After this period, your data will be permanently deleted in accordance with our privacy policy.
We hope this explanation provides some clarity.
Gorgias offers a lot on paper, but my experience didn’t quite live up to expectations. The setup process was more involved than I anticipated, and despite being billed for the AI Agent with Product Recommendations, the feature wasn’t yet available — I even had to join a waitlist for it. This was especially frustrating since my store is still in development.
I canceled early on, but was still charged for the feature, which felt a bit unfair given it hadn’t launched yet. Support was courteous but didn’t really resolve the issue.
Gorgias clearly has potential, and I can see it being a great tool once everything is fully in place. But for now, I’d suggest waiting until all features are live and fully accessible before committing.
Hey Genesis Digitals Team, we’re sorry to hear about your experience and appreciate the detailed feedback.
To clarify, the AI-powered Shopping Assistant you mentioned is indeed still in beta, with a phased rollout planned for this quarter. However, the AI Agent for Sales - part of our broader AI Agent offering - has been available to merchants who activated it earlier, and the subscription includes capabilities beyond just product recommendations.
Regarding billing, the charge reflects access to the full AI Agent suite, not just the Shopping Assistant - it can still help automatically respond to tickets. This is fully accessible even while other components are in beta.
For features like product recommendations, you can already create powerful automated paths using Flows. These are customizable Q&A chat journeys that help guide shoppers and can drive conversions even without the Shopping Assistant.
We’re always striving to improve our products, communication, and support, and we truly value your input. If you’d like to reconnect with us directly, we reached out to your email directly and would love the opportunity to turn this experience around.
Joaquin was a huge help in answering all my questions effectively and quickly. Guiding me through step by step. Very helpful! Highly recommend!
Thank you so much for your kind words! We're proud to hear that Joaquin was able to assist you effectively and guide you through everything step by step. Providing clear and helpful support is something we truly value, and it means a lot to know that you had a positive experience.
If you ever need anything else, we’re always here to help. We appreciate your recommendation and your support! 🫶🏻
Für uns ist Gorgias eines der besten Tools, die wir je in Verbindung mit Shopify eingesetzt haben. Es hilft uns enorm dabei, Kundenanfragen schnell und effizient zu beantworten. Besonders beeindruckend ist der integrierte AI-Bot, der viele Tickets bereits eigenständig löst und nur dann an das Support-Team weitergibt, wenn menschliches Eingreifen erforderlich ist. Das spart uns wertvolle Zeit und steigert die Effizienz unseres gesamten Kundenservices enorm. Zudem bietet Gorgias noch zahlreiche weitere Funktionen und Möglichkeiten, von denen wir aktuell erst einen Bruchteil nutzen – hier steckt noch viel Potenzial für die Zukunft! Absolute Empfehlung von uns!
Vielen Dank für Ihre fantastische 5-Sterne-Bewertung! 🌟
Wir freuen uns riesig, wie wertvoll Gorgias für Ihren Shopify-Shop ist und dass unser KI-Bot und unsere Automatisierungsfunktionen Ihrem Team helfen, Zeit zu sparen und Kunden noch effizienter zu bedienen. Es ist großartig zu wissen, dass Sie bereits großartige Ergebnisse erzielen – und noch spannender, dass noch viel Potenzial in der Zukunft steckt! 🚀
Wir unterstützen Sie bei jedem Schritt, während Sie Gorgias erkunden und optimal nutzen. Nochmals vielen Dank für Ihre Empfehlung und dafür, dass Sie Teil der Gorgias-Community sind!
Impossible to get in touch with their support. Too much AI and automation sometimes doesn't work :)
Hey EzSpace, we're sorry to hear about your experience!
You can reach our Support team through both Chat and Email. We use AI to help get the necessary information or troubleshooting steps to you faster, so you don't have to wait for the Support team if it's something easily solvable.
If our AI Agent isn't quite satisfactorily replying to your questions or can't sort out your issue, you can always ask it to hand over to a human, and it will do so. Then, our team will jump in to support!
We've also reached out to you via email to provide further assistance, and hope we can turn your experience around.
Support
Appsupport leveres af Gorgias Inc..
Udvikler
Lanceret
1. marts 2017
Dataadgang
Denne app skal have adgang til følgende data for at kunne fungere i din butik. Se hvorfor i udviklerens politik om beskyttelse af persondata .
Se personlige oplysninger:
Kunder, butiksejer, indholdsudbydere
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Kunder
Navn, mailadresse, telefonnummer, fysisk adresse, geolocation, IP-adresse, browser og operativsystem
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Butiksejer
Navn, mailadresse, telefonnummer, fysisk adresse
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Indholdsudbydere
Mailadresse, IP-adresse, browser og operativsystem
Se og rediger butiksdata:
Kunder, produkter, ordrer, rabatter, Webshop
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Rediger kunder
Kundedata
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Se produkter
Lager, produkter, or kollektioner
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Rediger ordrer
Ordrekladder, ordreklargøringer, ordreændringer, or alle ordreoplysninger
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Se og synkroniser rabatter
Rabatkoder og kampagner
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Rediger din webshop
Sider i din webshop, scriptstags i din webshop, or tema
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