Gorgias ‑ Helpdesk & Live Chat
Galería de imágenes destacadas
Características
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Ubicados en Estados Unidos
Acerca de esta aplicación
Fecha de lanzamiento
1 de marzo de 2017
Idiomas
Inglés
Categorías
Chat , Gestión de tickets de atención al clienteSe integra con
Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ IntegrationsFunciona sin problemas con
Shopify FlowUnify all support conversations (and related orders) to accelerate growth through happier customers.
Convert more shoppers, and retain them longer, with Gorgias — the revenue-focused customer service platform for fast-growing ecommerce merchants. Centralize every order, every conversation, even social comments and DMs, all in one customer ticket view. Reduce checkout friction with self-service resources that provide instant answers, or use dynamic Macros to auto-fill responses with personalized info. All of this turns your support agents into sales reps for your business, accelerating revenue.
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Prioritize email, chat, voice, SMS, WhatsApp and social comments/DMs in one feed
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Get full customer context before answering, with order and conversation history
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View, edit, and cancel Shopify orders without leaving the Gorgias customer view
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Improve your support: Track team activity and support metrics on live dashboards
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Instantly answer shopper questions with self-service menus — no agent required
Precios
Prueba gratis de 7 díasStarter plan
$10/mes
$0.40 per each additional ticket
- 3 customer support agents
- 50 tickets per month included
- Live chat
Basic plan
$60/mes
o $600 al año con un ahorro del 17%
$40 per each additional 100 tickets
- Unlimited customer support agents
- 300 tickets per month included
- Live chat
- Customer service
- Automation add-on available
Pro plan
$360/mes
o $3,600 al año con un ahorro del 17%
$36 per each additional 100 tickets
- Unlimited customer support agents
- 2000 tickets included
- Live chat
- Customer service
- Automation add-on available
Advanced plan
$900/mes
o $9,000 al año con un ahorro del 17%
$36 per each additional 100 tickets
- Unlimited customer support agents
- 5000 tickets included
- Live chat
- Customer service
- Automation add-on available
Starter plan
$10/mes
$0.40 per each additional ticket
- 3 customer support agents
- 50 tickets per month included
- Live chat
Basic plan
$60/mes
o $600 al año con un ahorro del 17%
$40 per each additional 100 tickets
- Unlimited customer support agents
- 300 tickets per month included
- Live chat
- Customer service
- Automation add-on available
Pro plan
$360/mes
o $3,600 al año con un ahorro del 17%
$36 per each additional 100 tickets
- Unlimited customer support agents
- 2000 tickets included
- Live chat
- Customer service
- Automation add-on available
Advanced plan
$900/mes
o $9,000 al año con un ahorro del 17%
$36 per each additional 100 tickets
- Unlimited customer support agents
- 5000 tickets included
- Live chat
- Customer service
- Automation add-on available
Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días. Ver todas las opciones de precios
593 reseñas
Very helpful. I may have had the easiest issue ever, but still it was solved in seconds. Kudos! Huzzah.
Thank you for the super sweet review! We're thrilled we could tackle your "easiest issue ever" lightning-fast! ⚡️ Huzzah indeed!
If you ever need a hand with anything else, we're here for you.
Our small (5 employees) company switched from Hubspot to Gorgias about two months ago and we're very satisfied. Our customer service rep is absolutely thrilled with how easy to use and intuitive Gorgias is. The integration with Shopify was seamless and far more helpful than what we received from Hubspot. I especially love having the customers' entire purchase/contact history right next to their message - it makes it far easier to prioritize VIP customers!! We had one issue last month and unfortunately had to wait over an hour for assistance (hence the four stars), but I was assured it was due to a high number of tickets that day.
On behalf of everyone at Gorgias, we'd like to thank you for taking the time to review the service you're receiving and for choosing us in the first place. We truly cherish it. We'll do our best to keep up that way and strive to become even better (and quicker) so that we can get that 5th ⭐️ from you and your team.
Easy to use and excellent customer service! Have had some issues, but customer service is fairly quick to respond and always provide a helpful answer.
Hey there! Thanks so much for the kind words and for taking the time to leave us a positive review! 🌟 We're thrilled to hear that you found our service easy to use and that our customer service has been rocking it! 💪🎉 We understand that issues can pop up from time to time, but we're always here to lend a helping hand. Thanks again for your support, and have a fantastic day! 😊
Acerca de esta aplicación
Fecha de lanzamiento
1 de marzo de 2017
Idiomas
Inglés
Categorías
Chat , Gestión de tickets de atención al clienteSe integra con
Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ IntegrationsFunciona sin problemas con
Shopify FlowCreada por Gorgias Inc
Acerca de Gorgias Inc
Calificación promedio: 4,4
6 años de experiencia en la creación de apps para la tienda de aplicaciones de Shopify
Soporte técnico
Enviar un mensajesupport@gorgias.com
Este desarrollador no ofrece soporte técnico directo en Español.
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