Gorgias

Gorgias

Precios
Desde $10 al mes. Prueba gratis disponible.
Características
Populares entre los negocios de Estados Unidos
Funciona con los temas más recientes
Calificación
4,3 (705)
Desarrollador
Gorgias Inc.

Empoderando marcas para crecer a través de CX impulsada por IA

Gorgias empodera a las marcas de comercio electrónico para crecer a través de una experiencia al cliente impulsada por inteligencia artificial. Con Gorgias, puedes garantizar que podrás configurarte rápidamente y evitar la compleja integración de otros proveedores. Gorgias ofrece a los usuarios una única plataforma para gestionar cada aspecto del soporte al cliente, permitiendo a los agentes concentrarse en impulsar las ventas.

Gorgias empodera a las marcas de comercio electrónico para crecer a través de una experiencia al cliente impulsada por inteligencia artificial. Con Gorgias, puedes garantizar que podrás configurarte rápidamente y evitar la compleja integración de otros proveedores. Gorgias ofrece a los usuarios una única plataforma para gestionar cada aspecto del soporte al cliente, permitiendo a los agentes concentrarse en impulsar las ventas. más
  • Todas las conversaciones, en un solo lugar: Conecta más de 100 aplicaciones en Gorgias
  • Automatiza tu soporte al cliente: IA fácil de configurar para mensajes acordes a la marca.
  • Convierte a los compradores en clientes habituales: Aumenta el GMV con campañas personalizadas
  • Crea, duplica, edita y reembolsa pedidos de Shopify directamente dentro de Gorgias
  • Inserta automáticamente los datos del cliente directamente desde Shopify en tus respuestas

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Características
Populares entre los negocios de Estados Unidos
Funciona con los temas más recientes

Idiomas

Inglés

Esta aplicación no está traducida al Español

Funciona con

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Mensajería en tiempo real

Chatbots de IA, Chat en vivo, SMS, Chat de correo electrónico, Redes sociales, Subida de archivos, Informes y estadísticas del agente, Información útil de los clientes

Respuestas automatizadas

Recuperación de carritos, Descuentos, Preguntas frecuentes, Saludos, Recomendaciones de productos, Respuestas rápidas, Revisar solicitudes, Actualizaciones de pedidos, Venta cruzada, Venta adicional

Personalización

Color y fuente, Emojis y stickers, Ventana del chat, Horario de apertura, Mensajes de bienvenida, Botones del chat, Etiquetas, Asignación del chat, Flujos del chat, Avatar del agente

Canales

Correo electrónico, SMS, Chat en vivo, Chatbot, Teléfono, Redes sociales, Autoservicio, Centro de ayuda, Formulario de contacto, Preguntas frecuentes

Automatización del flujo de trabajo

Respuesta automática, Plantillas de respuestas, Respuestas generadas con IA, Venta de tickets, Asignación automática, Activadores basados en reglas, Etiquetas, Detección de correo no deseado, Seguimiento de pedidos

Precios

Plan Inicial

$10 al mes

0,40 $ por cada ticket adicional

  • 3 agentes de soporte al cliente
  • 50 tickets incluidos por mes
  • Live chat

Prueba gratis de 7 días

Plan Básico

$60 al mes

o $600 al año con un ahorro del 17%

40 $ por cada 100 tickets adicionales

  • Agentes de soporte al cliente ilimitados
  • 300 tickets incluidos por mes
  • Live chat
  • Servicio al cliente
  • Complemento de automatización disponible

Prueba gratis de 7 días

Plan Pro

$360 al mes

o $3,600 al año con un ahorro del 17%

36 $ por cada 100 tickets adicionales

  • Agentes de soporte al cliente ilimitados
  • 2000 tickets incluidos
  • Live chat
  • Servicio al cliente
  • Complemento de automatización disponible

Prueba gratis de 7 días

Plan Avanzado

$900 al mes

o $9,000 al año con un ahorro del 17%

36 $ por cada 100 tickets adicionales

  • Agentes de soporte al cliente ilimitados
  • 5000 tickets incluidos
  • Live chat
  • Servicio al cliente
  • Complemento de automatización disponible

Prueba gratis de 7 días

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Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días. Ver todas las opciones de precios

Reseñas (705)

Calificación general
4,3
Recuentos por nivel de calificación
  • El 85% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 8% de las calificaciones son de 1 estrellas
4 de noviembre de 2024

We were with Gorgias for around 4 years. They were good in the beginning--had good support and the platform worked as it should. But, in this past year two we grew very disgruntled with them and could not wait for our term agreement to end with them. Reasons: they are very over-priced, their support is spotty (they have cut way back on support in the past couple of years) and they send you in circles, often not resolving the issue. We paid for their phone add-on and it never worked, despite many support tickets. The phone didn't ring to us, it glitched a lot, it was terrible. The platform itself is "noisy." And, one thing users should be very aware of: IF you forward an email from Gorgias to another person and then email the original sender your forwarded email will go to the original person! This is a nightmare for customer service. They did not listen to my complaint about this and sent me in endless circles, which is what they do. They tried to tell me Google does this, but it does not. Their fix? You have to manually erase the messages that fall below the one you are sending, which includes any forwarded messages. As a busy brand, I can tell you, remembering to comb my emails to make sure I haven't forwarded anything when answering back does not happen. What happens? Customers can see what you wrote in forwarded emails and it might not be something you want them to be privy to. We are so very glad to be done with Gorgias. We have moved away from Gorgias, and on to a better platform, that offers excellent customer service without any of these issues and is a lot less pricey.

ThumbPRO
Estados Unidos
Casi 3 años usando la aplicación
Gorgias Inc. respondió 6 de noviembre de 2024

Thank you for sharing your honest and detailed feedback, ThumbPro!
We're sorry to hear that your experience with our platform and support did not meet your expectations. We take feedback like yours seriously and are committed to making improvements to better support our customers' needs.

12 de septiembre de 2024

After testing the app thoroughly, I have found that while there are some limitations, it's still a great app overall. I highly recommend it due to its intuitive and easy-to-use interface, as well as the great customer support Gorgias provides!

Customflags.com
Estados Unidos
28 días usando la aplicación
Gorgias Inc. respondió 16 de septiembre de 2024

Dear Team,

Thank you so much for taking the time to provide such detailed feedback! We’re delighted to hear that you find our app intuitive and easy to use, and that our customer support team has met your expectations. We also appreciate your insights regarding the app’s limitations, and we’ll take them into account as we work on future improvements.

If you have any further suggestions or need assistance, please feel free to reach out anytime! 🙏

29 de octubre de 2024

Review stars is based on SUPPORT TEAM only!
Its fairly seamless to install. Seems ok but have only recently installed.
But the experience with their help desk is absolutely terrible today.
Started off with 'Joeferson' who was somewhat a help with delayed responses. Then Sharmaine comes in after 30 mins saying she needs a min to catch up. ok no problems, thinking we only got 1 step in so wont take long. 25 mins later I ask if she is still there with a reply so basic it was ridiculous. Replied with the obvious of 'yes I have'. I ask has it really take an hour for you to tell me the code needs to be on every page i was it installed? (face palm).
The asks me for a screen shot of the theme where I installed the code... ummm its not installed on the theme, surely you should know this? she replied with 'yes the content section, my bad!' wow... just wow.
anyway a hour later she replies saying it to complex for them and they need the email team to do it, but dont worry, the team will continue trouble shooting!
Over an hour wasted only to be told its to complex. Mind you this is only for the control center to be added to the website (what should be a simple issue). for an app that came recommended from my business coach, I think ill be asking for new recommendations because the support team they have on today don't know left from right.
I dont normally leave reviews, especially like this one. I know most app support teams jump from customer to customer but oh my gosh.
Extremely disappointed.

Get After It
Australia
5 días usando la aplicación
Gorgias Inc. respondió 30 de octubre de 2024

Hi there!
We regret the poor experience you had due to the delayed response time, and we apologize for any inconvenience this caused. We've followed up with you via email to provide further assistance and ensure your issue is resolved. Thank you for sharing your feedback—it helps us improve our service.

14 de octubre de 2024

The HelpDesk | Customer Support app has been a game-changer for my Shopify store! Managing customer inquiries used to be a challenge, especially with limited team capacity, but this app streamlined everything.

neuraband
Estados Unidos
6 días usando la aplicación
Gorgias Inc. respondió 17 de octubre de 2024

Thank you so much for the fantastic review!
We're thrilled to hear that our platform has made managing customer inquiries easier for your Shopify store. We're here to keep things running smoothly for you! 😊

17 de septiembre de 2024

It's so frustrating... The pricing structure that they show on their own website is VERY misleading. By moving the sliding bar to tell them how much interactions you expect, it looks like you get 160 tickets a month for $10. This isn't the case. It took me to send customer support a screenshot for them to clarify that it's $10 for 50 tickets then $0.40 per additional ticket. Their justification on this was that the best option is to stay on the $10 a month then pay $44 as that's better than paying $60 a month on the next plan up!
The next option is $60. We are off back to help crunch as we know where we are with billing!
They pride themselves on transparency... Would be good if they started out being honest and transparent from the beginning!

FOX & WOLF
España
3 días usando la aplicación
Gorgias Inc. respondió 20 de septiembre de 2024

Hello, Fox and Wolf Team.

Thank you for taking the time to share your feedback. We sincerely regret to hear that you found our pricing structure misleading.

We appreciate you pointing out the confusion regarding the sliding scale and ticket pricing. Your feedback is invaluable, and we will ensure it’s brought to our Team to improve our communication. We want our clients to have a clear understanding of what to expect, and we regret that wasn’t the case for you.

Once again, we're truly grateful for your input.

Soporte técnico

Gorgias Inc. puede responder cualquier pregunta que tengas sobre Gorgias.

Desarrollador

Gorgias Inc.

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

Fecha de lanzamiento

1 de marzo de 2017

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