Gorgias

Gorgias

Desde $10 al mes. Prueba gratis de 7 días.
Calificación (4,3)
Reseñas
Desarrollador

Características

Popular entre los negocios como el tuyo
  • Ubicados en Estados Unidos

Acerca de esta aplicación

Fecha de lanzamiento

1 de marzo de 2017

Idiomas

Inglés

Esta aplicación no está traducida al Español

Funciona con

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Crea experiencias de cliente de 5 estrellas, una conversación a la vez.

Gorgias es una plataforma de experiencia del cliente que combina todos tus canales de soporte en un solo buzón. Cada interacción está vinculada a los datos relevantes del cliente extraídos directamente de Shopify. Además, se integra con más de 100 aplicaciones. Independientemente del tamaño de tu tienda, Gorgias puede manejar instantáneamente todos tus tickets de soporte con automatización inteligente y AI, haciendo felices a tu equipo de soporte y a tus clientes.

Gorgias es una plataforma de experiencia del cliente que combina todos tus canales de soporte en un solo buzón. Cada interacción está vinculada a los datos relevantes del cliente extraídos directamente de Shopify. Además, se integra con más de 100 aplicaciones. Independientemente del tamaño de tu tienda, Gorgias puede manejar instantáneamente todos tus tickets de soporte con automatización inteligente y AI, haciendo felices a tu equipo de soporte y a tus clientes. más
  • Omnicanal: Unifica correo electrónico, chat, voz, TikTok, Instagram y más en un solo buzón
  • Gestión de pedidos: Edita, reembolsa, duplica y cancela pedidos en Gorgias directamente
  • Respuestas rápidas: Resuelve preguntas de manera oportuna utilizando la gestión de tickets impulsada por AI
  • Basado en datos: Aprende cómo tu equipo de soporte genera ventas con Estadísticas de Ingresos
  • Ofrece soporte 24/7: Responde a las preguntas frecuentes con un Centro de Ayuda, chat y campañas en el sitio web

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Precios

Prueba gratis de 7 días

Plan de inicio

$10 al mes

$0.40 por cada ticket adicional

  • 3 agentes de soporte al cliente
  • 50 tickets por mes incluidos
  • Chat en vivo

Plan básico

$60 al mes

o $600 al año con un ahorro del 17%

$40 por cada 100 tickets adicionales

  • Agentes de soporte al cliente ilimitados
  • 300 tickets por mes incluidos
  • Chat en vivo
  • Servicio al cliente
  • Complemento de automatización disponible

Plan Pro

$360 al mes

o $3,600 al año con un ahorro del 17%

$36 por cada 100 tickets adicionales

  • Agentes de soporte al cliente ilimitados
  • 2000 tickets incluidos
  • Chat en vivo
  • Servicio al cliente
  • Complemento de automatización disponible

Plan avanzado

$900 al mes

o $9,000 al año con un ahorro del 17%

$36 por cada 100 tickets adicionales

  • Agentes de soporte al cliente ilimitados
  • 5000 tickets incluidos
  • Chat en vivo
  • Servicio al cliente
  • Complemento de automatización disponible

Plan de inicio

$10 al mes

$0.40 por cada ticket adicional

  • 3 agentes de soporte al cliente
  • 50 tickets por mes incluidos
  • Chat en vivo

Plan básico

$60 al mes

o $600 al año con un ahorro del 17%

$40 por cada 100 tickets adicionales

  • Agentes de soporte al cliente ilimitados
  • 300 tickets por mes incluidos
  • Chat en vivo
  • Servicio al cliente
  • Complemento de automatización disponible

Plan Pro

$360 al mes

o $3,600 al año con un ahorro del 17%

$36 por cada 100 tickets adicionales

  • Agentes de soporte al cliente ilimitados
  • 2000 tickets incluidos
  • Chat en vivo
  • Servicio al cliente
  • Complemento de automatización disponible

Plan avanzado

$900 al mes

o $9,000 al año con un ahorro del 17%

$36 por cada 100 tickets adicionales

  • Agentes de soporte al cliente ilimitados
  • 5000 tickets incluidos
  • Chat en vivo
  • Servicio al cliente
  • Complemento de automatización disponible

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Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días. Ver todas las opciones de precios

684 reseñas

Calificación general
4,3
Recuentos por nivel de calificación
  • El 85% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 8% de las calificaciones son de 1 estrellas
15 de enero de 2024

There is no better customer service app out there. After having tried and finding issues with nearly every other customer service app on the marketplace, Gorgias was the answer to all of our problems. We cannot recommend it enough.

SHEATH UNDERWEAR
Estados Unidos
Casi 5 años usando la aplicación
Gorgias Inc. respondió 17 de enero de 2024

Hi Sheath Underwear Team! 👋🏻
Thank you for sharing such a heartwarming review! Your kind words are a true testament to the dedication and hard work our team puts into making our app stand out. 🌟
We are happy to have you as a valued user, and we genuinely appreciate your recommendation. Wishing you continued success and seamless customer service experiences with Gorgias! 🫶🏻

31 de enero de 2024

Best helpdesk for shopify by far.

We were looking for a help desk to make our life easier and I have to say even though our needs are very specific we are 100 % satisfied.

It is simple to set up, the possibilities are endless and they have awesome support.

They are not the cheapest, but the money is worth it.

Fabini.cz
Chequia
8 meses usando la aplicación
Gorgias Inc. respondió 5 de febrero de 2024

Thank you for your kind words, Fabini! 🤩
We're thrilled to hear that our helpdesk has made a positive impact on your business. Your satisfaction is our top priority, and we're here to support you every step of the way. 🫶🏻

12 de enero de 2024

The integration was one of the easiest integrations I have experienced. The platform is very user-friendly and offers a lot of room for growth. Billing is based on the number of tickets, not the number of users so this can work very well for people who have a lot of users that interact with the tickets however the overall ticket count is lower. It is cost-competitive also. They offer additional revenue-driving features that are very nice because everything is housed in a nice platform rather than having to go to different apps and platforms. I have worked with their support on several questions and they have always been very responsive. This is a must-have tool if you want to bring your user experience. The default review process of the agents gets responses so we get real-time feedback on how support is going. Everything in the past never got much of a response rate. Great tool .

MaxBotix
Estados Unidos
Alrededor de 1 mes usando la aplicación
Gorgias Inc. respondió 15 de enero de 2024

Hi MaxBotix,
Thanks a bunch for sharing your fantastic experience! 😊
We're thrilled to hear that our integration process was a breeze for you and that you find our platform user-friendly. It's awesome to know you appreciate the flexibility of our billing model and the added value of revenue-driving features.
We're especially delighted to hear that our support team has been on point for you. Your feedback fuels our motivation! 🚀
Thanks for making us a part of your user experience journey. 🫶🏻

12 de diciembre de 2023

Gorgias is an amazing tool. If you are doubting whether or not it will be a good fit, too expensive, or any reason holding you back from trying Gorgias, throw those thoughts away! I was on the fence for a long time, and I'm so glad I tried it. It is a great platform that is easy to customize to make it work for you. Also, the customer service team within Gorgias is amazing. They are great and very willing to help you fix anything that comes up! We're a small team, and it allows me to be able to respond to my customers quickly with Macros. I've even created campaigns that have sold products for me while I was sleeping! What more can I say other than this is a great product and I don't see replacing it anytime soon!

Cart Tek
Estados Unidos
Alrededor de 1 año usando la aplicación
Gorgias Inc. respondió 14 de diciembre de 2023

Dear Cart Tek Crew,

It comes as a truly great pleasure to hear how much you love our platform and how effective we are as a Team. We can surely double-down on everything you said, and tell you that there's so much more we've got in store. 😉

Thank you for sharing how you feel about Gorgias - we are sincerely grateful to be able to provide such grade A service. ✨

23 de enero de 2024

At this point in time, I would say that their current rating of 4.3 (I'm giving 4 as the closest figure IMHO) is fairly indicative of where they're at -- for a TL;DR, you can look at all their 5 stars which highlight all the pros, to which I agree that Gorgias from an engineering perspective - is a pretty damn good E-commerce omnichannel helpdesk platform. In my lifetime of using Desk.com (previously by Salesforce), followed by Freshdesk -- I'm personally quite happy with the automations, macros and merging which are fairly intuitive. The Help Center mass upload feature was a bit broken unfortunately and that was part of where the troubles started and why I'm not giving a full 5-star review.

As you would see with the rest of the 5-star reviews, their support/service team is pretty bad. I would say 3 out of 5 times I'd be given a canned response to an article, to which I would have already read and tried to troubleshoot myself before sending that first email. Thus, wasting my time in every first email I send out just to say "yes I've done that, what else can I try?" Most recently, it was escalated to someone with more technical experience (shoutout to Ogi) who not only was emphatic in making sure he was resolving my issue, but doing so in a timely manner because he didn't have all the answers either -- and he made sure I was aware upfront but would get back to me with a solution one way or another.

Lastly, the onboarding experience was indeed non-existent. My sales rep was good in presenting the features (hence why he's in sales, and I loved it), but when it came to the more technical explanations, onboarding and helping me move forward it was unfortunately a bit underwhelming. As such, it did hold me back a month or two even trying to figure Gorgias out to the point where I just paid a month upfront so I can onboard my team and migrate from Freshdesk accordingly. Thankfully he did waive one month's fee as promised at the end, but it's such a huge disconnect between sales > support (L1), which I think would easily give them 5-stars all around if this part of their operations were fixed properly.

Comfort Works Global Pte Ltd
Singapur
3 meses usando la aplicación
Gorgias Inc. respondió 26 de enero de 2024

Hi, Team at Comfort Works!
Thank you for your honest and constructive feedback. 🙏🏼
We're thrilled you find value in Gorgias and appreciate your insights on areas for improvement. Rest assured, we're committed to addressing the flagged issues and enhancing our support and onboarding experiences. Your input is invaluable as we strive to provide a seamless and exceptional service.
Thank you for helping us improve! 🍀

Acerca de esta aplicación

Fecha de lanzamiento

1 de marzo de 2017

Idiomas

Inglés

Esta aplicación no está traducida al Español

Funciona con

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Creada por Gorgias Inc.

Acerca de Gorgias Inc.

Calificación promedio: 4,3

7 años de experiencia en la creación de apps para la tienda de aplicaciones de Shopify

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

Soporte técnico

Enviar un mensaje

support@gorgias.com

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