Gorgias: AI, Helpdesk & Chat

Thank you for your thoughtful review and for sharing such detailed feedback!

We’re delighted to hear you’ve noticed the improvements to the AI Agent following the recent updates and that Gaia AI has been helping your team perform even better. It’s also great to know that you’re finding value in Skills as you explore the new capabilities.

We really appreciate your candid feedback about AI occasionally missing precise instructions. As Skills are still in Beta, feedback like yours is incredibly valuable, and we completely understand how a fast feedback option would make refining responses even easier. We’ve shared your suggestion with our Product team as we continue improving the experience.

Thank you again for your support and for helping us make Gorgias better. We’re excited to keep building on these improvements and supporting your team along the way!

Thank you for taking the time to share your feedback.

We appreciate you bringing these concerns to our attention. You’re correct that the live Shopify cart view is no longer available in the agent sidebar. This change was made to improve the overall performance and reliability of the platform, but we understand that for merchants whose workflows relied on this functionality, it can have a significant impact.

We also appreciate you highlighting your concerns regarding our communication around this change, as well as your experience with AI pricing and Support. Feedback like yours is taken seriously and shared with the appropriate internal teams to help improve both our product and the experience we provide.

A member of our management team will be reaching out to you privately to better understand your use case and discuss your experience in more detail.

Thank you so much for taking the time to leave us such a thoughtful review!

We’re thrilled to hear that Gorgias has been a great fit for your team over the past year and that the AI Agent has made a meaningful impact on your day-to-day support. It’s also great to know you’ve noticed the continuous improvements, we’re investing heavily in making AI even more capable, so feedback like yours is incredibly encouraging.

We also appreciate your suggestion about an Ordoro integration. We can absolutely see how that could help increase your automation rate, and we’ve shared your feedback with our Product team for consideration as we continue expanding our integration ecosystem.

Thank you again for your trust and support. We look forward to continuing to help your team deliver exceptional customer experiences!