Gorgias ‑ Helpdesk & Live Chat

Meet Gorgias. The customer support platform designed for ecommerce — and built to unify your entire stack.

With acquisition costs at an all-time high, the smart way to grow your revenue is to build a brand that keeps customers around longer. A strong customer experience is the heart of that retention effort, but it requires one flexible platform for your customer service.

Your customers want you to be everywhere they are — that includes email, live chat, phone, SMS texting, Facebook, Twitter, Instagram, and more.

To meet and serve customers effectively across all those channels, you need to stop tab-shuffling, stop copy-pasting, and start unifying those conversations in one central feed.

With Gorgias, you can step back for a big-picture view — or zoom in to see the customer journey leading up to each ticket (including past purchases and interactions). Once you evolve past “keeping up” with your backlog of tickets, you can start handling them strategically.

After great experiences, happy customers fuel the growth of your online store by buying more, returning repeatedly, and telling their friends.

Here are some of the ways that our 10,000+ Gorgias merchants drove more than $1.1 billion in revenue from support in 2021:

Convert more often and keep those customers coming back

• Quickly handle objections and hesitations using Gorgias live chat, before prospective customers can leave your site for a competitor’s
• Automatically tag tickets with purchase intent so they can be prioritized, driving direct revenue from support
• Integrate Klaviyo to segment marketing campaigns using Gorgias attributes — then handle any replies within Gorgias

Get your customers the help they need at the speed they demand

• Set up your best responses as templated Macros (with up-to-date Shopify variables), allowing anyone to respond to customer requests with two clicks
• Build a help center to answer your customers’ frequently asked questions before they reach out
• Use a thoughtful mix of self-service and automation features to immediately deflect your more repetitive customer questions — your agents should focus on more important conversations than “where is my order?”

Integrate your favorite apps to create one customer command center

• Edit, refund, duplicate, or cancel an order with one click, thanks to Gorgias’ Shopify and Shopify Plus integrations, the deepest on the market
• Manage shipping, returns, reviews, loyalty, and other ecommerce fundamentals through our 85+ app integrations — no need to leave the Gorgias platform
• Empower more effective conversations by collecting everything you know about each customer into one view, including their full order history

Add the app today to try it out for free, and join 10,000+ brands growing faster with Gorgias.