Gorgias
Galería de imágenes destacadas
Características
-
Ubicados en Estados Unidos
Acerca de esta aplicación
Fecha de lanzamiento
1 de marzo de 2017
Idiomas
Inglés
Esta aplicación no está traducida al Español
Categorías
Chat , Gestión de tickets de atención al clienteFunciona con
Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ IntegrationsCrea experiencias de cliente de 5 estrellas, una conversación a la vez.
Gorgias es una plataforma de experiencia del cliente que combina todos tus canales de soporte en un solo buzón. Cada interacción está vinculada a los datos relevantes del cliente extraídos directamente de Shopify. Además, se integra con más de 100 aplicaciones. Independientemente del tamaño de tu tienda, Gorgias puede manejar instantáneamente todos tus tickets de soporte con automatización inteligente y AI, haciendo felices a tu equipo de soporte y a tus clientes.
- Omnicanal: Unifica correo electrónico, chat, voz, TikTok, Instagram y más en un solo buzón
- Gestión de pedidos: Edita, reembolsa, duplica y cancela pedidos en Gorgias directamente
- Respuestas rápidas: Resuelve preguntas de manera oportuna utilizando la gestión de tickets impulsada por AI
- Basado en datos: Aprende cómo tu equipo de soporte genera ventas con Estadísticas de Ingresos
- Ofrece soporte 24/7: Responde a las preguntas frecuentes con un Centro de Ayuda, chat y campañas en el sitio web
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Precios
Prueba gratis de 7 díasPlan de inicio
$10 al mes
$0.40 por cada ticket adicional
- 3 agentes de soporte al cliente
- 50 tickets por mes incluidos
- Chat en vivo
Plan básico
$60 al mes
o $600 al año con un ahorro del 17%
$40 por cada 100 tickets adicionales
- Agentes de soporte al cliente ilimitados
- 300 tickets por mes incluidos
- Chat en vivo
- Servicio al cliente
- Complemento de automatización disponible
Plan Pro
$360 al mes
o $3,600 al año con un ahorro del 17%
$36 por cada 100 tickets adicionales
- Agentes de soporte al cliente ilimitados
- 2000 tickets incluidos
- Chat en vivo
- Servicio al cliente
- Complemento de automatización disponible
Plan avanzado
$900 al mes
o $9,000 al año con un ahorro del 17%
$36 por cada 100 tickets adicionales
- Agentes de soporte al cliente ilimitados
- 5000 tickets incluidos
- Chat en vivo
- Servicio al cliente
- Complemento de automatización disponible
Plan de inicio
$10 al mes
$0.40 por cada ticket adicional
- 3 agentes de soporte al cliente
- 50 tickets por mes incluidos
- Chat en vivo
Plan básico
$60 al mes
o $600 al año con un ahorro del 17%
$40 por cada 100 tickets adicionales
- Agentes de soporte al cliente ilimitados
- 300 tickets por mes incluidos
- Chat en vivo
- Servicio al cliente
- Complemento de automatización disponible
Plan Pro
$360 al mes
o $3,600 al año con un ahorro del 17%
$36 por cada 100 tickets adicionales
- Agentes de soporte al cliente ilimitados
- 2000 tickets incluidos
- Chat en vivo
- Servicio al cliente
- Complemento de automatización disponible
Plan avanzado
$900 al mes
o $9,000 al año con un ahorro del 17%
$36 por cada 100 tickets adicionales
- Agentes de soporte al cliente ilimitados
- 5000 tickets incluidos
- Chat en vivo
- Servicio al cliente
- Complemento de automatización disponible
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Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días. Ver todas las opciones de precios
679 reseñas
There is no better customer service app out there. After having tried and finding issues with nearly every other customer service app on the marketplace, Gorgias was the answer to all of our problems. We cannot recommend it enough.
Hi Sheath Underwear Team! 👋🏻
Thank you for sharing such a heartwarming review! Your kind words are a true testament to the dedication and hard work our team puts into making our app stand out. 🌟
We are happy to have you as a valued user, and we genuinely appreciate your recommendation. Wishing you continued success and seamless customer service experiences with Gorgias! 🫶🏻
Best helpdesk for shopify by far.
We were looking for a help desk to make our life easier and I have to say even though our needs are very specific we are 100 % satisfied.
It is simple to set up, the possibilities are endless and they have awesome support.
They are not the cheapest, but the money is worth it.
Thank you for your kind words, Fabini! 🤩
We're thrilled to hear that our helpdesk has made a positive impact on your business. Your satisfaction is our top priority, and we're here to support you every step of the way. 🫶🏻
The integration was one of the easiest integrations I have experienced. The platform is very user-friendly and offers a lot of room for growth. Billing is based on the number of tickets, not the number of users so this can work very well for people who have a lot of users that interact with the tickets however the overall ticket count is lower. It is cost-competitive also. They offer additional revenue-driving features that are very nice because everything is housed in a nice platform rather than having to go to different apps and platforms. I have worked with their support on several questions and they have always been very responsive. This is a must-have tool if you want to bring your user experience. The default review process of the agents gets responses so we get real-time feedback on how support is going. Everything in the past never got much of a response rate. Great tool .
Hi MaxBotix,
Thanks a bunch for sharing your fantastic experience! 😊
We're thrilled to hear that our integration process was a breeze for you and that you find our platform user-friendly. It's awesome to know you appreciate the flexibility of our billing model and the added value of revenue-driving features.
We're especially delighted to hear that our support team has been on point for you. Your feedback fuels our motivation! 🚀
Thanks for making us a part of your user experience journey. 🫶🏻
Gorgias is an amazing tool. If you are doubting whether or not it will be a good fit, too expensive, or any reason holding you back from trying Gorgias, throw those thoughts away! I was on the fence for a long time, and I'm so glad I tried it. It is a great platform that is easy to customize to make it work for you. Also, the customer service team within Gorgias is amazing. They are great and very willing to help you fix anything that comes up! We're a small team, and it allows me to be able to respond to my customers quickly with Macros. I've even created campaigns that have sold products for me while I was sleeping! What more can I say other than this is a great product and I don't see replacing it anytime soon!
Dear Cart Tek Crew,
It comes as a truly great pleasure to hear how much you love our platform and how effective we are as a Team. We can surely double-down on everything you said, and tell you that there's so much more we've got in store. 😉
Thank you for sharing how you feel about Gorgias - we are sincerely grateful to be able to provide such grade A service. ✨
Stellar platform. Always lightning fast replies from support. New feature roll outs are on point and provide continuous value.
Been a customer for 3 years with no plans of changing. Simply put we're huge fans.
Thanks a million for the stellar feedback! 🌟 Thrilled to have you with us for 3 amazing years! 🚀 Your support means the world to us! Rest assured, we're cooking up even more goodies to keep boosting that value for you! ✨
Acerca de esta aplicación
Fecha de lanzamiento
1 de marzo de 2017
Idiomas
Inglés
Esta aplicación no está traducida al Español
Categorías
Chat , Gestión de tickets de atención al clienteFunciona con
Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ IntegrationsCreada por Gorgias Inc.
Acerca de Gorgias Inc.
Calificación promedio: 4,4
7 años de experiencia en la creación de apps para la tienda de aplicaciones de Shopify
180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US
Soporte técnico
Enviar un mensajesupport@gorgias.com